I have, by mistake, loaded one to many family trees with two diffrent names and I am woundering how to delete one family tree web site that I don't want and keep the one that I do want. Thank You Emilie
Hi,Could you please try to load your tree again and let us know if you are still having difficulties?Also, if you are stillhaving problems, please write to me at email@example.com and specify to us exactly what is happening, so that we can better diagnose the problem.
Apart from my other posts I also now have these few well-meant questions and remarks:
I have a "mixed" site with guest access to Family Tree but no guest access to Photo Albums. A guest will now not see the slideshow on the homepage, and viewing the family tree the guest will only see first names and photos of deceased people, but if the guest clicks on a living person then all their associated photos are shown at the left and clicking on one of them will disclose their first name and moreover will show the names of all people in a group photo. Which completely defeats the intended privacy protection of the mixed site mode.
Please just tell me you are aware of this issue and are working on it.
Much to my satisfaction I saw that after logging off, pressing the back-button in the browser does not get you back to a "private" part of the site. Which is more than many an on-line bank takes care of. (Think twice before you access your on-line bank from an internet cafe or at an airport.)
Possible privacy issue
On the faily pages homepage when I access the "Who viewed this?" from the Visits box, there is one single "foreign" name who is not a member (prickles07). Now when I click on "Profile" to view his profile I get a mix of my own profile and his. That's to say instead of his "Essentials" and "Interests and Recommendations" I get my own. But the list of site memberships is his.
Please let me know if you are, or are not aware of this issue and the latter case need assistance in reproducing it.
Is the cause of the bad speed...
indeed due to the Mossat listening in to all traphic to and from Israel as I read somewhere on the net? Or is it just too little bandwidth at your end, or server overload? I would like to be of assistance in any of these cases, I have connections here in the Netherlands for good high bandwidth server/application hosting deals, specialist web 2.0 SAAS technology and scalability troubleshooting, and possibly also investor relations. I am in part responsible for The Netherlands' largest, most successful and most state-of-the-art high volume SAAS company Reeleezee.com (on-line accounting / bookkeeping)
Are you both being taken seriously enough?
Success of a SAAS product depends mainly on four things:
• Having a "smasher" product and name for the current market and a brilliant creative team (you have that)
• Being fast, and being quickly scalable to growing demand
• Good testing and quality assurance of new product releases (have a restricted group of beta customers who do the final testing for you, don't you need an application version string in your URL?)
• And finally and probably the most important: a good customer support department which offers good and speedy response to ALL customer enquiries. Any (temporary) shortcomings on the first three can be made good for by this.(Reeleezee offer free-phone which amply pays for itself by the word of mouth that it itself generates).
The difference between success and being overtaken by competition and subsequently dwindling into oblivion, is all about these four things, and the "word of mouth" that comes from that and builds your name.
Answers to these questions will determine whether I will consider upgrading to a paid account with MyHeritage.com. And obviously also whether I will recommend friends and the members of my growing family tree to do the same. I do wish you the best. Your team definately does not lack in creativity and visionary leadership.
1. I have looked at your family site as a guest, and nowhere did I see pictures or first names of living people. This has been resolved.
2. MyHeritage.com is currently home to 235 million people (profiles) in 3.75 million family trees contributed by users of MyHeritage and published online, in the 23 languages supported by our site. We are growing at the pace of a million new people every 2 days, and this pace is itself growing. We respect the privacy of our users and have earned their trust.
3. We are aware of the bug you are describing. Thank you for bringing it to our attention. We are working on fixing it.
4. Thank you for your offer, I will forward it to the appropriate department. Above all, thank you for your comments and suggestions.
Please let me know if you have any other ideas as we greatly value such input from our users.
when referring to myspace pages.....i had a meter in my "about me" section and i wanted to move it, so i re-did it and put in in the "interests" section where i want it. but now i have 2 look a like meters on same page....HOW DO I DELETE THE ONE I DONT WANT?
If you'd like to remove your collage or Morph, you'll have to delete the HTML code.
The HTML code is usually displayed in the "About Me" or "My Interests" section of your profile.
What you need to do is go to "Edit Profile" and find one of the above categories. You'll recognize the HTML code for the collage/Morph because it has MyHeritage written in it somewhere.
What is important, is to delete ALL the code, but not to delete code from other things you've added to your profile.
What I suggest you do is to cut/paste the code to a word doc or something and then go back and view your profile to make sure you got the right code. That way you haven't deleted anything important by accident. And you can save your collage/Morph if you want to post it at a different time.
I,m exasperated, I got through to support and the fix they gave me didn't work. When I tried to reply to them that the fix did not work, I got no response. I've tried sending BUG REPORTS - no one answers. I've sent numerous e-mails and no reply. I paid for a one year subscription and get no support , well once. No where in the subscription did it mention I can only get through once. I,ve been reading a lot of messages here, like yours - ANGRY, NO SUPPORT, and the list goes on. Did you always have this problem or did it just start recently.
i am also having trouble deleating unknows,COME ON SOMEONE,YOU DESIGNED THIS SITE,DESIGN A DELETE BUTTON BEFORE I THROW SOMETHING! the work that goes into this tree is time consuming,but having got so far,then dont have the facility to correct it is sooooooooooo annoying,and the thought of having to re start the whole thing again is tooooo much.please reply to this asap.thanks
Thanks for writing. I am sorry you are having trouble.
The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works.
In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree.
In order to comply with those standards, the family tree program at MyHeritage also requires a man-woman pair in order for a child to exist in the tree.
This means that anytime there is a child attached to two persons in the tree, and you try to delete one of those parents, the program is forced to keep a "person" in that place. Thus, our lovely unknown.
We are currently working on a better solution to this problem.
In the meantime, your best workaround is to make sure that there are no children attached to a person that you would like to delete.
I understand if this is frustrating for you because, for example, there may be persons "high up" in the tree that you need to delete and it would mean deleting a lot of children in order to get to him/her. The best thing to do is EDIT the information on that person if you can rather than trying to delete him/her altogether.
If you have further questions, please let me know.
I am having troubles accessing my website. It hangs and then eventually gives me a message "server timeout". This has been going on since yesterday. Can anyone confirm that there is something wrong, or help me out please.
Thanks for your reply. I actually registered a new "site" / domain with a slightly different name, and uploaded to that one, and it worked 100%. So I havent checked the old one, but I suppose there is no need to, cause it works fine.