I know that they are there, but when I go to view the family tree/s that I have uploaded, they just don't load, in either classic or modern view. I got to My website, click on the tab for the "family tree", then select the sub link for Tree.. nothing, nada.. I can see the people and family when I click on those links.
It has the "Loading family tree" words in the middle of the screen with the progress dots... but nothing happens. I don't register traffice thru my modem so I am unsure of what the problem is or where it is.
Did this fix work, I only registered yesterday on my PC at work and it is fine. Yet last night I couldn't load the tree when accessing from my home PC. I get the same thing just dots and loading but nothing happens. When I logged in today on my works PC the tree came up fine. Am I missing any software. Thanks
We looked at your tree and were able to see it just fine. I believe that you did indeed have a problem as you are not the only person that complained of this. Unfortunately we haven’t been able to reproduce the problem.
Please hit refresh a couple of times. This has solved the problem for most people and I hope it does for you too.
Recently I got a new upgraded pc and I installed and upgraded my heritage program but I didnt want to reload all that information again so I tried to download my family tree from my website but my program wont recognise the downloaded file. It says its a Gedcom file but importing it does not work........... can you help me out here I have over 1000 members and it took me ages to get it in the program???
I open my family tree page and then go to "manage trees" and select a family tree then slect download. With which i can select a directory. After I download my family tree I check to see if it has actually downloaded into the directory I selected. I've selected both a new directory and selected a directory with My Heritage both on my external drive. I immediately open my family tree and go to file and import family tree. No matter what I do my heritage does NOT recognise the downloaded file. I can even self extract the file and still the program does NOT recognise the files. I even tried importing from the initial startup screen....... no go. Also tried manage tree and let that import and expand my family tree...... using the restore project command doesnt do any good also. I also tried redownloading the file(s) with no luck. I'm at the end of anything I can try.
Hi, I keep ending up with two of each person. I've gone back and deleted the doubles and then somehow I do it again. Also, when I update published material there are about 10 needed updates of only one tree I work on.
If there are duplicate people in two GEDCOM files that are uploaded, they will remain duplicates and will not be consolidated, you will need to delete the duplicates manually. We intend to provide more advanced features for merging GEDCOM files and consolidating duplicates, in the future.
Hi...How do I delete them manually? My Father shows 2 spouses...both my Mother. I do an edit spouses and via Manage spouses i perform detach. The duplicate spouse goes away and I save the project. Upon reload it's back again. This is very frustrating. Please help.
i changed my mind...i dont want to delete our family website anymore...now, i want to add events...how can i add one if everytime i click ''add event'' the ''coming soon'' pop-up appears? so when is that coming soon? please have it fixed very very soon...
As for now there is no way to `connect` members trees what you can do is contact the webmasters and ask for them to share the information with you.
We are working on the feature to merge trees and I hope it will be available very soon!
If you have an online tree, members of your site can see and make changes. As for quests although they can see most of the information on the site if you choose, they do not have the privilege to edit your tree. This is so in order to protect your privacy. If you want guests to edit your tree you need to invite them to your tree as members!
If you have built your tree on FTB and then published it then no one else but you can edit the tree. You need to make all your changes on FTB and then republish.
So now if you have an FTB tree and want to convert it to a tree which members can edit you can have an online tree by completing the following steps.
Open your family tree in Family Tree Builder.
Go to File > Export Gedcom.
Now go to your family site.
Click on Family Tree > Import Gedcom.
Browse your computer to find the gedcom you just created.
Click upload and that's it!
Now you have a family tree that you can work on online. **Keep in mind that the Import Gedcom feature on family sites will not include photos. You'll have to include them separately.
If you need help with any of this, please let me know.
Hi, If you are working in Family Tree Builder: You can export a project from your Family Tree Builder. You will need to export the projects as a package. This will export the photos also.You can go into your FTB family tree and press File > Manage Projects. Here you will have a list of all the projects. You can choose the one that you wish to export and press export package. You can then save the file on your computer and you can use any cd burning program that you have to burn it to a cd. If you are working on a tree online on your family site: Open a browser and log into your Family Site on MyHeritage.com, then go to the Family Tree tab > Manage Trees in your Family Site. Click the ‘export GEDCOM’ link on top of your list of family trees. This will save your family tree to your computer as a file with a .ged extension. Once you have the file downloaded, you can use any cd burning program that you have to burn it to a cd. Note- This gedcom file will contain your entire project , except for the photosPlease let me know if you have any further questions.Best Regards,Esther / MyHeritage team
If you have an online tree, all your members can edit the tree, if you have a tree published from FTB only you can edit information on FTB and then publish it on the site.
Other than this you can define the status of your members as member/webmaster by going to your address book where you will find a list of your members and when you view them you will see actions on the site.