I have filled in the webform for technical help several times and have yet to hear from them. The program (I recently became a paying member!) seems to work fine on my PC (can open it, work on it and save it). However, after I publish to the web nothing gets uploaded. I now only see 3 people as opposed to the 460 I have punched in with much blood, sweat and tears!
I have just followed your advice and re-saved the file as 'workaround" and published it to the web. The problem remains the same. I suspect the record of a person I recently added is corrupted and may be the cause here (but I am not technical and do not know for sure). That is person #483 - Susanne Dorthea Wedel FRICH. Now the program freezes on my PC freezes everytime I try to open/edit this person.
So I now have 2 problems:
1. Now every time I want to click on #483's name in the left hand name column the program freezes which means I cannot delete her.
2. Since then only 3 of the /- 475 members of my family tree remain visible online. Before I could always see the whole tree online, that is no longer possible.
thank you so much for your reply. Noam has helped me with the problem (I already sent him my files and he returned them to me). The problem entry was removed and the tree works on my POC and online. Thanks.
I disabled the following settings in my website but in the newsletter there is option for members to invite others.
Settings -> General
unchecked Allow non-members to request membership in your site
unchecked Allow members to invite other members to the site
What you can do next
How about visiting your site, updating the family tree or posting new photos?
Keep your site lively by participating!
- Invite more family members to your site (recommended)
- Visit your family site now
- View your family tree
- Post some new photos
Click Save As, choose the folder on your computer you’d like to save to and click Next. In your case, you will want to give this tree a different name than your main tree. You may want to name it after the eldest ancestor in the branch you are exporting, for example.
If you wish to fill in author information or add a description to the file, you can do so here. It is not necessary though. Click Next.
Choose the language of the tree. Click Next.
This is the screen where you will choose a specific branch to export. Choose the “Include specific people only” option and click Select People.
Click Add to select people from your tree. I suggest you review your family tree before completing these steps and choose which ancestral branches to export. It will save you a lot of time when you get to this step.
Select the person you want to add. (In the next step you will choose if to include descendants, so select only the eldest ancestors).
For each person you choose, you can include Descendants and Spouses, Descendants only, Spouses only, or only This person. Use the Edit button to do this. When you’re finished click OK.
If you have pictures then you will have an option to save pictures here.
Click Finish. You have just created a new tree which contains a certain branch of your family only. **Exporting a branch from the family tree has no effect on the main tree.
In order to publish this tree, you will want to open it in FTB first. Go to File > Import Gedcom and import the gedcom you just created. Then publish it to your family site.
Lora's answert might be an answer to a question I asked today (March 2nd). But unfortunately myHeritage always crashes when I have selected "Include specific people only". So I simply cannot follow her explanations.
The program does export all data (not only the requested one) and crashes afterwards.
Has anybody ever exported successfully only part of a tree? All answers (and even more solutions) would be highly appreciated
Thanks for your answer, but I think I have missed to clearly explain my problem.
I have imported a family tree with two distinct branches in it, and it's now on the website.
The main branch is ok, but I may have to link the second branch to the first. As a few persons have been added to this branch, with a lot of photos, I don't want to export to a ged (and loose photos), and import then from a new ged.
I'm under Linux, and I don't use the program downloadable here (I suppose it's the program FTB you're talking about).
I ought to have a transaction on the webpage (in flash application) to link it.
And it was what I was asking for. I think it's an important feature that this site must to have.
I have load your program and tried it under Ubuntu.
I must say I don't love it, but for now, it's not the problem.
When trying it, I have made a little mistake with the name of the project and have deleted it to be able to use the same name. And, in my search, I found the zed file. Linux which doesn't hide things like Windows does, said me it was a zip file. I opened it , and also then the txt file which is the database.
The structure is very easy to understand, and I have the solution to link my branch to the principal branch (even the possibility isn't given by the software). Just adding a child entry to the common family must do the trick, and I will be able to do it online after, but I don't know how to put it online then.
On my previous test to upload a ged file, the database always create a new tree, and in this case, photos already online are lost.
Does the update with the software work differently and update the existing tree, or create a new one ?
ok, I now understand a little better how to do. It's ok for uploading, but I'm not sure having found all I need.
I just find ged import to save from web to computer. Right ?
What is the difference between Gedcom Export and Download (in tree manager webpage) ? Export ged file size is the double of download one.
For this point, as on computer, would it be possible to generate package online and allow then to dowload it ? It would only be necessary to import a package in the software, and photos and it would be possible to transfer multimedia too.
Other point, I found a little bug under Linux. When modifying a person in the box, 'ok' and 'cancel' buttons are misplaced, and it's not possible to validate the modifications by clicking on it. I have found a way, by using tab key a few times to have ok button activated (not visible on the screen) and validate then with enter key. Not easy, but it does the trick for now. It would be nice that you correct this bug.
If you would like to save your family tree from your family site to your computer AND you edit your family tree on the web, use the Export Gedcom function. If you are a Family Tree Builder user and you edit your family tree in the program, use the Download function.
Export Gedcom gives you a gedcom file of the tree as it is currently. If you originally uploaded a gedcom and then added to it online, then Export Gedcom gives you a copy of your tree “as is”.
The Download function gives you a copy of your original tree. If you started with a gedcom upload you will get a copy of the file in the state it was in at the time you first uploaded.
Alternatively, if you are using Family Tree Builder, the Download option will always give you a copy of the file at the time of last publish.
The Download function gives you a .zed file (zipped gedcom) rather than a gedcom file. The .zed file retains photo associations. At this point in time we haven’t finished our project to allow you to download the tree together with the photos, but the .zed file is the first step in that process.
For Family Tree Builder users, the .zed file can be advantageous due to the fact that it retains photo associations. If, for example, you lost your family tree file, but the photos were still in the same place on your computer, you could use the Download function to get a .zed file and when you opened that file in Family Tree Builder the photos would be automatically imported into the tree and associated properly.
As for your other question :
"For this point, as on computer, would it be possible to generate package online and allow then to dowload it ? It would only be necessary to import a package in the software, and photos and it would be possible to transfer multimedia too."
We are working on this functionality right now. It will become available shortly.
and thanks for reporting this bug. QA will try to reproduce and we will fix any bugs if necessary.