In my on-line tree it only puts a caption for close relationships, nothing like what you are reporting. How can this be? I have always been a premium plus subscriber. I think it's time to contact the support team and refer them to our thread?
Then, yes, your program isn't working properly, and you should contact the support team. I've had to do that several times in the past. It takes them a while to get back to you, but once they do they try their best to fix the problem. I still have one glitch on my site that I have made them aware of, but so far, it has not been fixed. It's the tab at the bottom of the main page that says "view older news". When clicked on my site, it does not bring up the older news.
Anyway, good luck and I hope the support team can make it all better for you.
Carol--I think I found the answer myself. Apparently the on-line calculator works fully for up to 5000 peple. Between 5000 and 17000 it only does 'close' relationships, so presumably for more than 17000 it doesn't work at all! My tree has 6298 people in it. Not small, but not huge either. Most trees that I have matches with have many more, some in the hundreds of thousands. I just don't understand why the on-line relationship calculator cannot be made to work the same as the FTB calculator.
Support Team--how about please, please upgrading the on-line relationship calculator to the same capacity as the FTB calculator? Site members do not have access to FTB and can only use the on-line calculator!
Yes, I do use the FTB, too, but I was using the online site's calculator to get the results I reported to you in this forum. Hmmmm. I haven't used it for about a week, so let me experiment with it somemore, and I'll get back to you soon. I'll test relationships that I know are 4th cousins to me. :)