Thanks for writing. I am sorry you are having trouble.

The reason the grey "unknown" shows up when you try to delete someone has to do with the way family trees are built and how the family tree program at MyHeritage works.

In standard family tree logic there must always be a man-woman pair whenever a child exists in the tree.

In order to comply with those standards, the family tree program at MyHeritage also requires a man-woman pair in order for a child to exist in the tree. 

This means that anytime there is a child attached to two persons in the tree, and you try to delete one of those parents, the program is forced to keep a "person" in that place. Thus, our lovely unknown.

We are currently working on a better solution to this problem. 

In the meantime, your best workaround is to make sure that there are no children attached to a person that you would like to delete.

I understand if this is frustrating for you because, for example, there may be persons "high up" in the tree that you need to delete and it would mean deleting a lot of children in order to get to him/her. The best thing to do is EDIT the information on that person if you can rather than trying to delete him/her altogether. 

If you have further questions, please let me know.

I am sorry to get back to you late.

I checked your site here too and did not face the problem.

It might have been a temporary thing caused by an overload in the servers.

Are you still facing the problem?

If yes please do not hesitate to get back to me and I will look into it again.

Thanks

Lora

I think you just go to settings then it's under General

Hi,

The easiest way to allow others to update your tree is to build an online family tree. 

If you publish from FTB, neither you nor your sister can update it online.

If you are using FTB and want to continue to do so, you can send your tree as a package to your sister(she needs FTB on her computer) and she’ll make changes and send you the package back which you can publish later on.

If you have built a tree on FTB and want to now convert it to an online tree publish it on the site then export it to your computer and then import it back from the site. 

I hope this answers your question.

If you have any questions about the above processes please feel free to contact me at lora@myheritage.com

Hi Hayyim,

Yes, this is the situation right now, the best way to build your tree is to first of all to decide where you want to base your tree! Either on FTB or on the family site.

If it is on the family site then every member can work on it and you can build your tree together but you will not be able to use some of the features of FTB that we do not have on the family tree.

And if you decide to work on FTB then it will only be you who can make changes on the tree, by editing it on FTB, but you can still publish your tree to the site and everytime you publish you basically update the existing tree, it's not a new tree every time. And your relatives, looking at your tree can give you suggestions as to what to add and whom to add to your tree.

Please feel free to write back if you have any other questions.

Thanks

Lora/MyHeritage team

Hi,

Thanks for writing to us, we would love to help you!

But, we cannot provide the kind of information that you request on the messeage board and without accurately verifying that Junglepapa is the actual owner of the email address in question. 

I've spent the afternoon doing some extensive additions to my family tree, and came across a situation I can't figure out how to resolve. Basically, incest. [I'm not blood-related to the incident, my mom was adopted! :)]

Apparently back in the late 1700s/early 1800s, one of my "relatives"  had a bunch of children, as usual. I entered only one of them and followed his line down to a certain point, before working from that point backward again to enter the other "side" of the family. I eventually got to a man who was ALSO the son of that first distant relative. So basically, his two sons went off and got married and had kids and grandkids etc, until the great-great-etc grandkids from the two lines got married to each other. Does that make sense?

So... is there a way I can connect the other son to the father, even though they were entered separately?

Thanks! 

French text translated by a software.

Hello,

I am a customer in anger.

Why you changed my site?

·        I cannot modify my banner page anymore!!!!

·        There is no more diaporama!!!

·        It is what this new heading “WHAT IS NINE”!!!

·        Many changes……..

I paid my subscription and I ask for explanations!!!!

I have sent emails to you for a few days,

Answer please.

SBAI

Bonjour,

Je suis un client en colère.

Pourquoi vous avez changé mon site ?

Je ne peux plus modifier ma page d’accueil !!!!

Il n’y a plus de diaporama !!!

C’est quoi cette nouvelle rubrique «  QUOI DE NEUF » !!!

Beaucoup de changements….

J’ai payé mon abonnement et je demande des explications !!!!

Je vous envoie des emails depuis quelques jours,

Répondez s’il vous plaît.

SBAI