Our email valiadation includes more then just domian validation. It is possible that our code did something wrong in your case. In order to investigate this problem, please send me the email address of the person you are trying to invite. My email address is: yehuda [at] myheritage [dot] com.
I'm also getting the same "not a valid email address" when I try to send invites out to other hotmail.co.uk addresses. Says the same thing fo them all. Please can you advise?
Please email me the exact email address of the people you are trying to invite, and I will check the issue for you. My email address is yehuda [at] myheritage [dot] com.
It sounds as if you copied the email address from another application, and when you pasted it into MyHeritage it contained a hidden character which prevents sending the email.
To verify if this is the case, choose on of these email addresses and type it manually into the invite form (don't copy paste it).
I am using the toolbar for My heritage but just a few points.
the "my inbox" feature has a message in it but when I go there there is not.
I have logged off and logged in and it wont go away.
Also when my wife logs on there is a "chat feature" there but when I do, there isnt.
also the password entry on the toolbar does not save password as firefox does so I have to log on to the site through the firefox toolbar. Or does it and I have not found the way to do it?
I hope you are enjoying MyHeritage, other than these toolbar issues...
It might be a coincidence but you remind me a bit of Van Damme in that outfit...
Anyway, on to business.
If the toolbar says you have a message, but you don't, it is probably because the toolbar received a stale instruction file from the server (produced when you really had one unread message to read). This situation cures itself in a few hours usually, and can be ignored. You can also click the MyHeritage logo in the toolbar and choose 'Reload' and this may cause this incorrect status to go away. Rest assured that the toolbar doesn't know something you don't know.
The chat feature is available when there is at least one family member online to chat with. Are you and your wife using the same computer? If so, this is a bit unreliable because one of you might log on, then the other might log on and the toolbar could think that you can chat with each ther, but not really because only one of you is really online. Therefore it may transpire that the toolbar on your wife's computer will see you and offer chat, while your toolbar won't because your wife is no longer online.
If you two are on two computers, then you should be able to chat with each other.
I didn't understand the problem with the password, please describe it again in more detail.
Cheers,
Yes Thanks, I think it is fantastic very user friendly and member friendly with all the features, I went on to genes reunited the other day to check something and I now realise how limited it is and how members cannot join in with anything on the site and how even as a member of someone elses tree you cannot see some of the reletives.
So i say thank you to you and the team at myheritage for the site.
(free subscription for next year for the advertisment)
If the toolbar says you have a message, but you don't, it is probably because the toolbar received a stale instruction file from the server (produced when you really had one unread message to read). This situation cures itself in a few hours usually,
O.K.
The chat feature is available when there is at least one family member online to chat with.
O.K.
I didn't understand the problem with the password, please describe it again in more detail.
When you click on the Myheritage toolbar (log in) a small box appears on the screen for email and password to fill in. Normaly firefox asks you if you wish to remember this "always" "never" "not know"
for this one it doesnt, maybe its a firefox issue?
But at the moment the toolbar is not even doing the log in box.
Unfortunately, at this point in time there is no way to change your site from switching to myheritage.fr. It changes the site language according to your IP address.
I will pass on your comments to the appropriate department for future site improvements.
That's interesting Esther because I'm in Ireland, the main language of my site is English and yet I still default to myheritage.es. I don't mind this but I tried to send the link to my brother in Cornwall and he gets it in Spanish too! So there does appear to be a way of disabling the IP following.
Are you sure that all the links that you sent your brother were to www.myheritage.com and not www.myheritage.es?
Can you please ask your brother to go into his internet browser settings and to clear all of his MyHeritage cookies, it is possible that they would automatically redirect him to the site in Spanish.
What you can do is bookmark your site with ?lang=EN in its address.
For example, bookmark this:
http://rout.myheritage.com?lang=EN
What this will do, when visited, is always go to your site and FORCE the language as English. It will not switch to French, which it might otherwise try to do because of your location.
Another solution is avoid logging off every time. When you stay logged on, the risks are very minor, and cookies remain and remember your language preferences. This way visiting myheritage.com will keep you in English. But you have to log off if someone else is using MyHeritage.com on a different account on the same computer.
Take care,
To try and help demonstrate, I have attached a couple of screen shots.
the "from_web" file, is a screenshot showing a personal image for John Leslie-Moorby that I want to change.
The "from_software" file is a screenshot showing the same person in builder software - as you can see, no image. This tree was downloaded after the image was added on the site.
FYi, the image was added automatically as a personal photo after I tagged John Leslie-Moorby in a photo in one of the albums I uploaded.
