Hopefully there will be a representative from MH that will see this thread and can look in to your problem.
Im not sure if you can send a complaint to the support since you are a basic user otherwice that would be the best. At least I have the contact form available under the support tab may be you have it too.
For some reason 'MyHeritage' stopped sending both my wife and I family event reminders. While other family members are still getting event reminder email, my wife and I haven't received any for about 3 months mow.
We haven't changed the settings and our spam setting on our email accounts are set to receive 'MyHeritage' email.
I even tried sending email from the 'MyHeritage' website and while everythiing appears to be working properly on the website, no email is being received at the destination end.
Could there be a problem with both my email and my wife's email account on the 'MyHeritage' web server as I don't think it's my ISP?
We are deeply sorry for the inconvenience but currently the notifications are being received based on the American Time zone. There's no way to change that as of right now. But we are looking into additional options.
Currently Lunar calendar is not available in MyHeritage. In Islam, Hinduism, Buddism there are many events(festivals, auspicious days) recognized by Lunar calendar. Lunar calendar would also require the time zone of the place.
Even though calculations of lunar calendar as bit tough, they sync with the seasons and climatic changes due to affect of nearer Moon. I would say, if you add this feature there would be huge members attracted to MyHeritage.
Thanks and Regards
Sai Ganesh Popuri
Thank you very much for your reply .
As a developer I suggest we can have a home country set for each family site, decided by the administrator. The time-zone of the country selected would be used across all notifications, especially triggering events on site and in mail/SMS.
I'd guess that most software reads the system clock. In Windows, double-click the time in the bottom right corner of your screen and when the Date/Time Properties box comes up, click the Time Zone tab. Check to see that your time zone is properly set.
If it is correctly set on your computer, then please report the issue to firstname.lastname@example.org
Hi I cannot delete the woman listed as my spouse, she is not my wife nor has she ever been. Additionally she is listed as the mother of two of my children which she is not. My sister manages our tree so it tells me I cannot delete anything. I have contacted my sister but she has told me she does not see my spouse listed on her tree so she cannot delete her, she has told me my tree ends with me and does not even list my children.
I have tried several times to contact someone regarding my acct.by several different ways with no response. I have Premium Plus Plan and my annual Billing date is today, 6/25/2013. Do i receive a bill because as of today I have not. Also does this get taken out automatically from my acct because I did not authorise this and I want to pay with a different card than what was used last time. Finally, what phone # do I call to pay by phone? I would appreciate a reply ASAP as I have been trying to pay this for several weeks and I don't want any interruption to my web site. This has been extremely frustrating and feel there should be an easier way to pay bills or get your questions answered.
There is an easier way to get questions anwered- Join ancestry.com like a lot of other disgruntled myheritage users. As for direct payment- they will get you cash - one way or the other and watch out next year too. Cos you might get stung again.
Don't think that running to ancestry.com will solve all your problems. Where FTB is free, FTM will cost you $39.99 USD and that's before the annual subscription. FTB is visually clearer than FTM (IMO, anyway) and simpler to use. My FTM continually has sync errors, and fails to sync about five out of six times.
As for direct payment -- yes, your subscription is automatically deducted. It's right in the Terms of Service: The Service is paid monthly by credit card. Payments are subject to the conditions for payment of our third party billing service Plimus.com. By purchasing the Service you agree to pay a charge monthly, deducted automatically from the supplied credit card, without notification prior to the charge. Payment will continue until a stop request is sent by you. This can be done by clicking the link "Stop the backup service" from the Backup Page on the family site, which is found on the family site in the Family Tree section. In addition, you may stop Service at any time by writing to email@example.com by email or via the support contact forms available on the site.
Plimus has changed their name to BlueSnap to put their past behind them (or to hide their past, whichever). Last year, when MyHeritage was slow to respond to a billing issue I had (cancelling the data service), I had good response from Plimus, who seem to have leaned on MH to provide the refund. So send a request to firstname.lastname@example.org, and wait for them to respond.
I have tried to delete a certain branch of my tree, but all I have succeeded in doing is unlinking the line but not permanently deleting all mentions of these people. I would very much like to do this as this line is the source of many matches, all of which are erroneous because I mistakenly included this line in my tree originally. Any help appreciated.
You can delete individual people. I assume you're working in Family Tree Builder. Find the person you want to remove, right-click on the card, click Person > Delete Person. Answer "Yes" to any warning that comes up. This should remove the card with any attached facts, notes, citations etc. Repeat this for every individual in the branch you want to prune (I hope there aren't hundreds!)