Could you please send me a screen shot of this problem to
To take a screenshot, press the print screen key on the keyboard, it is the key labeled as “PrintScreen” or "PrtSc". This will copy an image of the MyHeritage screen to your clipboard. Once you have done this, click the Windows Start button in the bottom left corner and run MS Paint. It should be under All programs > Accessories > Paint. Once it's open, click Paste from the Edit menu, or simply press CTRL-V. Now you can save the screenshot and attach it to an email and send it to me.
Hi as I know you like a challenge and things being tested on this fantastic site, here is a problem I have found.
When adding people to a Photo or document and you have more than 8 or 9 it is difficult to do, the reason is, the box that you type the name into stays in a fixed position on the screen and doesnt move down the page. to overcome this problem I had to shrink the screen using control and mouse wheel to make the screen smaller so I could see the box, the problem I had then was I had to use a magnifying glass to see the people that came up on the search.
I just thought that I would bring this point to your attention as it has only been a problem the one time out of the hundreds of times ive done it
Just to finish the new updated features on the people search is great and now you can see more details of the people.
Actually it must have been the time of night and my brain wasnt working, as I was entering the names about 20 in all, the "add a person" button was going down and the box was going up, all I should have done was scroll back to the top of the page. I just tried it,
The Search feature for Keywords in Photos & Documents doesnt seem to work, (or is it Just me)
If in the photo section I search a keyword say "James" and then change the peramiter to within search results and search "ROUT" I should get all the James from that search that are named "ROUT", But I dont. It flicks back to new search and I get everybody that is named "ROUT"
If I click on a Keyword in a photo or document, "Swaffham" I should get at least the one I clicked on in the search but sometimes it doesnt.
One of my members' daughter has a significant birthday on 29 February, which appears in calendars only in leap years. What happens regarding birthday notifications for 29 Februrary in non-leap-years? The website appears to not recognise that 29 February is an upcoming date (ie. No balloons), not listed under events. The same would be true for anniversaries too I suspect.
PS. I just noticed the Events calendar highlighted date does not recognise the time zone of the viewer (ie. me). Ijust looked and although it is 10:30am 20 February here in Sydney, the highlighted date is 19 February, which it can be only in the USA. Bug?
one year down the track from the issue of 29 February reporting of birthdays (and no doubt other events) and no solution as yet I presume. Can you please provide an update on this issue? My member has once again complained that no notification has come through.
Thank you for writing to us.
I have looked into the issue of individuals born on February 29th on a leap year.
There is currently a problem with the way that we treat these events in a normal year.
Thank you for pointing this out to us. We are working on fixing this for the near future.
this is disappointing as the problem was reported over two years ago.
I think we have been more than patient and canexpect that, as paying clients, such things get attended to in a reasonable timeframe. Can you please escalate this as an issue that is long overdue for attention?
Some months ago several members of my family site (including myself) starting getting our email notifications in Arabic. No one in my family speaks Arabic and as far as I knew no one had changed their settings from English to Arabic. I was able to change my settings back to English on my account, by most of my family members are not at all good with computers. I was able to find out many of the members who had this problem, gave these member names (and their email addresses) to customer support, and they were able to change all of these members' language settings back to English.
The problem is that there may have been other members whose language settings were also changed to Arabic who never let me know. So then these members' notifications would still be in Arabic (or maybe some other language).
Well today my mother (her account was one of those affected, but was changed back to English) got her even notification email in Arabic once again. So whatever problem caused the lanuage switch several months ago just happened again (at least to my mom... who knows how many members have been affected... I got my notification today in English).
Do you know what the problem is? And is there anyway for you to go through and make sure all the members of my family site have their language set to English? No one in my family speaks Arabic.
Several members only use the site for their birthday/event notification emails (they don't actually visit the site often if at all). Please let me know if you can fix this and what the problem is. Thank you.