I recently upgraded to the 5. whatever and lost everything but my mother and father,I had info from my mother dating back to 1828 and now it's all gone WTH,although I have backup research,it was a pain to put everything there and what if I hadnt had the backup?then I would really be PO'd
2)Open up family tree builder (After you have reinstalled it using the l ink above, and go to Tools > options, and please tell me what is written under Projects directory -this is where Family Tree Builder looks to find your projects saved on your computer)
2) Run a search on your computer for files with a .zed extension (you can search for *.zed). These are your Family Tree Builder Projects, that are saved on your computer.
Please let me know what you find.
Thank you very much for helping us solve this issue!
Esther / MyHeritage Team
I have downloaded the Family Book but each time it downloads my siblings partners it keeps saying they are married. I have double checked each person and they are definitley listed as either a 'Friend' or 'Partner'. Any suggestions?
I have the exact same problem. Emailed myheritage support and they said, "You can fix the relashinship type on the Profile page of the person." which, when I finally found the profile page, did no good. Status in the profile is as I entered it in the builder; but when I reissue a report the status reverts to "Married" even if I never entered it as such. Have you solved the problem? Hope so; this has been verrrry frustrating.
No still not solved...I have contacted My Heritage twice and haven't had a response yet. Really annoying...I have tried deleting and adding back on to no avail. This was going to be a gift for my Dad for Christmas.
I can set the language on this site as Farsi, but when I use the My heritage software, there's no option. And when I ask it to update, in case it's soemthing new, it says it's the most up-to-date. how can i get Farsi as the secondary language on the software please. i don't want it as the primary on the website, but would help a great deal with the older members of my family if it had some Farsi on it.
So your photo is actually coming up beside someone who isn't you? I would think that would be against the terms of service, but proving the infraction would probably be more trouble than anyone, even you, would be willing to go through.