CAN NO LONGER ADD PEOPLE NOR EVEN EDIT PEOPLE ON MY WEB. I DO NOT HAVE THE FAMILY TREE BUILDER ANY LONGER BECAUSE I HAD TROUBLE EDITTED FROM IT AND THAN COULD NOT ADD THE NEW INFO TO MY WEB SITE.
I HAVE CONTACTED THE HELP LINE BUT NO ONE HAS GIVEN ME AN AWSWER JUST RESPONDED THEY GOT IT. DOES'NT DO ME ANY GOOD TO PAY FOR A PRODUCT I CAN'T USE... I AM SUPPOSE TO HAVE UNLIMITED HAVE LESS THAN 4000 PEOPLE ON IT SO IT CAN'T BE THAT.. ANY HELP WOULD BE APPRECIATED.. THANKS
HAVE NOT RECIEVED ANY EMAIL EXPLAINING JUST ONE SAYING YOU HAD EMAILED ME.. MY DIRECT EMAIL ADDRESS IS DEVOTED2JESUS2@AOL.COM.. THANKS FOR YOUR HELP, I HAVE OVER 35 YRS OF WORK ON THIS SITE AND I CAN'T ADD TO OR EDIT ANYTHING, IT'S BEEN VERY FRUSTRATING.. THANKS JOYCE
It's easy, on menu bar at very top of page, goto Family, then click on children from dropdown box, then click Manage Children, then highlight the names and use the up & down arrows in the lower right corner to position or the third arrow on the right of those arrows to permanentley arrage in birth date date order (eldest first).
I accidentally deleted an Album. When I try to restore it or the photos in it I can't get passed the recent photos or Album. I've gone back to early messages from MyHeritage hoping that if I download again it will restore the Album.
Is there any way of doing this. As we all know all of our familys have a rich military background from the Civil War to the precent day war on terrorism. These heros were and are very important to us and the world. I think we should recoinize these people in a special way. what do you think? is this posiable?
Recently edited my Site and in recovering some lost data, I find that my Wife is now Manager instead and all reading of the Site by others shows/gives her priority rather than Self. We use the same E-Address and I suspect this has caused the problem? How do I remove her mistaken status without damaging the Site or Tree please? Grateful
I have seen the problem in your website and the reason behind the problem is that your profile is not correctly associated to your persons card in the family tree.
You can correct this by using the following steps :
Log in to your Family Site.
Click on Site Members.
Click on MORE next to your name and select “Fix Relationship”.
Start typing your name in the empty field that appears next to your name.
Greatly appreciate your advice, I have filed for future reference here. I tried a few things last night and found this morning as your mail came in, that the Site had reverted to norm where I'm back in charge. Either it or yourself may have actioned for me and I'm repeating my gratitude regardless?
I just happened to open my tree that you have on My Heritage and you have my husband's cousin as my husband, whereas my tree on Family Historian shows it correctly. My husband's cousin Brian does have a wife whose name co- incidently happens to also be Barbara! I have tried going into the tree to edit this but I did not find a place to delete the wrong person and add the other. By the way I search through the people list on your site and my husband Trevor does not appear.