When I click on help, enter questions or click on Contact Form, I cannot get the screen to send an email, so NOW, I have no way, on any site To REACH CUSTOMER SUPPORT. All I can do is find in my old emails, previous cases and respond to previous Case numbers.
I have a screen capture and also an image I saved to my desktop, but how, in messages like this, can you post an image that is on your desktop--you can only insert images that are online somewhere.
In any case, PLEASE HELP IMMEDIATELY, as I can, in no way contact Customer Support!
I will attach the screen capture file below and hope you can see what I see--cannot view the form to send an email!
I have been a member for all of 7 days and already I am frustrated. First my Smart Matches seem not to be working (although from reading some of the posts I should be grateful for that) and now I cannot access the World Vital Records website as my access code is invalid. I have written an email to their customer service who I hope is better than My Heritage customer service who I have yet to hear a reply from after 7 days as a Premium Plus member.
As I have been Frustrated and Angry at the problems I have encounted over thjs past year, I have already had encounters with World Vital records and the lack of support, I am in the process of transferring my data & Family Tree to Ancestory.com, so I can get the maximum out of a program to support my Tree.
This is all really too bad, a year and you are still discouraged.
One word of advice Leo is to make your tree at Ancestry private. I have no problems with Ancestry itself, their customer service is amazing, but if your tree is public all information can be taken by anyone and used any way they like, and most of the time you will find your information posted incorrectly on other trees. I find with a private tree I get only serious enquiries which I feel more comfortable with.
Don't get me wrong I am willing to share my information and have no problem in doing so however I have learned over the past few years to be a bit more discerning about who to share with.
I mentioned on another post Tribal Pages for displaying your family tree, it can also be kept private if you like. Their customer service isn't great but the site is so easy you don't need them often.
I have heard from World Vitals Records within the time frame specified and because their first reply didn't sove the problem I heard from them again within an hour. Awesome. I love good customer service.
Hopefully WVR being acquired by My Heritage doesn't stop the good customer service. I am still waiting for a reply from 10 days ago from My Heritage, sigh!!
If you havent heard from myheritage in 10 days-- if it were me I would be compelled to send again and remind them of their mission statment of prompt service to premium customers. I think they do get a bit lost at times.
But if you wait you will prbably wait and wait.
Customer service is not one of myheritgae's strong points
Just received a reply to my first email to My Heritage that I sent on Dec 3rd. The reply did not answer my question, unbelievable. I was requested to send them another email if I still have questions. Why would I bother? After taking 17 days to reply and not answering the question I asked why would I bother to send again? Sigh!!
A lot of the answers they give involves something I know. It's like if I ask a mathemitician about calculus and he tells me that 1 1=2. Thank you for stating the obvious. If I didn't already understand the information in your "answer," I wouldn't have had enough information to ask the question I did ask in the first place.
I ponder (often) if it might be a more productive and far less frustratiing option to cut my losses and move entirley to Ancestry.com.
Unfortunatley I made the mistake of buying a 2 year premuim Plus subscription to myheritage, I really think I should have dome moe homework.
Having been disallusioned by myheritage I am concerned that joining Ancestry.com might have me going round in circles in just another USA focused arena. With respect to our USA fellow genealogists - there is a bias toward USA and its huge polulation- but often to the expense of the rest of the entire planet!!.
So my question really is- should I jump ship now or wait oiu until my subscription ends and then see what is in the market place then.
The truth is that genology is a frustrating and complicated endeavor, no matter which venue you use to try and produce a good family tree. You should never take anyone's word as a fact without verifiable, source based proof. Otherwise, you're just asking for problems and erroneous information. I learned this the hard way, just as you seem to have done. All of the companies out there have their own little quirks and it really doesn't matter which one you use, if you do not use due dilligence in your research, you are goning to have errors in your tree.
As to the lady who replied to you, I have a bit of a problem with someone who claims they are happy to share their research results with others, but who is so concerned about privacy. If her information is so good, why would she be concerned about who may look at the information, and then, I hope, do their own research to validate the information before adding it to their tree. She sounds a little like a politician who say they have one viewpoint, then does everything in their power to reflect exactly the opposite viewpoint in their actions. Charles.
I understand your issue with US-centric records databases. It's completely valid that you want to see more Australian records available.
I hope you'll understand that the genealogy market is what drives the result you see. Genealogy is far more popular in the US than anywhere else in the world. Any business trying to survive would be foolish to ignore that fact.
However, we are doing our best to change things. It's not in vain that MyHeritage is translated to 37 languages (and counting). We really are trying to bring about a more global approach to family history research.
Now that we've acquired World Vital Records, we're going to increase and widen the range of information available there.
If you go to Ancestry be sure to mark your tree private or you will find all your hard work all over the other trees and many of them are just name collectors. If your tree is private someone who has a match with you contacts you through Ancestry's message system and then you can decide how much to share with them. It's not a bad system.
If you want a site where you can upload your tree to display for yourself and others, and is not too expensive, try Tribal Pages, www.tribalpages.com. They have various privacy levels for you to choose from, have a method for others to contact you if they find a match and have a very good looking and well organized presentation of your tree. Very easy to use. This has been my favourite site for years.
From a research perspective especially if you are not from the USA and only want to research in the UK, for example, then buy a subscription to ancestry.co.uk only. If you wish to research in Canada then ancestry.ca or buy a world membership and research in the UK, Canada and the US.
If you want UK research Find My Past is a favourite of mine.
And don't forgetthe free Family Search sie, they have loads of different data bases.
Hope this has been helpful and I also hope I don't start regretting buying this premium membership although I have already detected some issues.
I can honestly not say whether I am sad or offended ...
My hours of hard work in the name of genealogy is an open and FREE candystore to whomever could/would have good use of my findings regarding to my (and their) line of ancestors - I get very sad to hear that some think that knowledge of our ancestors is privat just because we have found it.
Namecollecters or not - what is the problem - just let them - if they think that is i fun having 1.857 names to show in their line ...
Namecollectors have helped me finding relatives because they had copied some "namelists" with some names "sticking out" that i haven't found be my self.