Welllll---myself, I never expected that smart matching was not a lot of work and more often than I would like a royal (sometimes literally) pain in the neck. But I found many more gold nuggets than I ever expected to find and some very surprising information that I gratefully used. Besides, if a tree is annoying and useless, one can always instruct myHeritage to ignore it. I am a mostly satisfied, often happy and occasionally ecstatic myHeritage user.
This problem was not completely fixed. I still have frequent crashes when trying to use places or if i search for locations. I have to be very careful to save often or simply avoid using places. Yes, I did download the latest version.
1. Why can I not embed Youtube Video anywhere on the site, instead of just on someone's profile?
2. When I do embed a Youtube Video, the synopsis posted on the Main page does not show the picture from the embedded video--it just shows an empty frame--not appealing to someone trying to figure out what you embedded.
When I click on help, enter questions or click on Contact Form, I cannot get the screen to send an email, so NOW, I have no way, on any site To REACH CUSTOMER SUPPORT. All I can do is find in my old emails, previous cases and respond to previous Case numbers.
I have a screen capture and also an image I saved to my desktop, but how, in messages like this, can you post an image that is on your desktop--you can only insert images that are online somewhere.
In any case, PLEASE HELP IMMEDIATELY, as I can, in no way contact Customer Support!
I will attach the screen capture file below and hope you can see what I see--cannot view the form to send an email!
I have been a member for all of 7 days and already I am frustrated. First my Smart Matches seem not to be working (although from reading some of the posts I should be grateful for that) and now I cannot access the World Vital Records website as my access code is invalid. I have written an email to their customer service who I hope is better than My Heritage customer service who I have yet to hear a reply from after 7 days as a Premium Plus member.
As I have been Frustrated and Angry at the problems I have encounted over thjs past year, I have already had encounters with World Vital records and the lack of support, I am in the process of transferring my data & Family Tree to Ancestory.com, so I can get the maximum out of a program to support my Tree.
This is all really too bad, a year and you are still discouraged.
One word of advice Leo is to make your tree at Ancestry private. I have no problems with Ancestry itself, their customer service is amazing, but if your tree is public all information can be taken by anyone and used any way they like, and most of the time you will find your information posted incorrectly on other trees. I find with a private tree I get only serious enquiries which I feel more comfortable with.
Don't get me wrong I am willing to share my information and have no problem in doing so however I have learned over the past few years to be a bit more discerning about who to share with.
I mentioned on another post Tribal Pages for displaying your family tree, it can also be kept private if you like. Their customer service isn't great but the site is so easy you don't need them often.
I have heard from World Vitals Records within the time frame specified and because their first reply didn't sove the problem I heard from them again within an hour. Awesome. I love good customer service.
Hopefully WVR being acquired by My Heritage doesn't stop the good customer service. I am still waiting for a reply from 10 days ago from My Heritage, sigh!!
If you havent heard from myheritage in 10 days-- if it were me I would be compelled to send again and remind them of their mission statment of prompt service to premium customers. I think they do get a bit lost at times.
But if you wait you will prbably wait and wait.
Customer service is not one of myheritgae's strong points
Just received a reply to my first email to My Heritage that I sent on Dec 3rd. The reply did not answer my question, unbelievable. I was requested to send them another email if I still have questions. Why would I bother? After taking 17 days to reply and not answering the question I asked why would I bother to send again? Sigh!!
A lot of the answers they give involves something I know. It's like if I ask a mathemitician about calculus and he tells me that 1 1=2. Thank you for stating the obvious. If I didn't already understand the information in your "answer," I wouldn't have had enough information to ask the question I did ask in the first place.
Hi all, I know you're less than thrilled with our response time at the moment. Please accept my apologies.
We've got an unusually high number of requests right now after the World Vital Records acquisition and new release of Family Tree Builder 6.0 so response time is delayed.
We're doing everything we can to get on top of things.
