I used to delete my old trees all the time after uploading new updated trees via Family Tree Builder. The Smartmatching would take no longer than 2 days to update on the new tree. This all changed about 3 months ago and the Smartmatching no longer functions. I regret deleting my old trees now with the stored Smartmatches.
Please note that each time that you publish your tree to the site the Smart Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches.
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches.
If this does not resolve the problem, please let us know.
Thanks for the information, Marco. I have the feeling that they may be doing some major changes to SmartMatching, although it is still working on my two satellite trees (not related to my large tree). I have always rather worried that having two outdated huge tree versions out there (and the resulting 1,300,000 persons on the Web Site, along with 1,300,000 SmartMatches that have supposedly been archived on one of the outdated trees have been contributory to keeping the system moving slowly. Things have started moving faster with the SmartMatches archived, but like you, I really would like to get the SmartMatching started on the current version of the tree.
My plan has been to have family members contribute to my online family tree on myheritage.com. I thought I could periodically download a gedcom copy of the tree and import it into Family Tree Builder as a backup. However, when I just did such a download, I note that there are different profile photos for most individuals in the tree. Some of the photos in the online tree did not seem to get downloaded at all (particularly those associated with events) and that I now seem to have at least 3 and sometimes 6 copies of each of the photos that did get downloaded. The names associated with the photos are now meaningless computer-generated names. In the event that I ever did have to create a new online tree from the one I downloaded, I'd have to re-enter the title, place and time of each photo because the name is now useless.
I realize I can upload a copy of the tree directly from FTB but then it cannot be edited online. Please note that this is all with PremiumPlus membership and the latest version 6 of FTB. Any suggestions for a way to get a local copy of my online tree would be greatly appreciated.
I have had exactly the same problem. If I export a .gedcom file, the photos are put into another folder with meaningless titles and each would have to be renamed and downloaded back into my tree. My Heritage has been unable to give me a solution to this problem.
Many countries like mine use accented letters. With MyHeritage it is a constant and major source of problems in particular when importing or exporting Gedcom files from/to other systems. Smart Matches seems to suffer a lot and works even more erratically and unexpectedly. Also, when maintaining a family tree like ours, where the people live in bilingual countries and most of the place information has to be given in two or more languages it is difficult and tiresome.
The problem is created by the presently used and severly limited letter coding system. For that purpose the Unicode system was developed which encompasses all the letters you could think of. Already several years ago senior members MyHeritage promised that all their systems would be converted to Unicode very soon now. Well, we are still waiting. What is the last information on the project?
A few months ago the MyHeritage server for us in Finland changed to use a server located in Sweden. Regrettably this often has increased the response time of the service quite a bit. Obviously the change was made to reduce the load on the server located in Israel (?) but for us it led to a worse service. Is there anything you could do?
When I am trying to access MyHeritage it has changed lately to myheritage.se at about the same time as the service got sslower. I have believed that it means that the server is located in Sweden but course it may mean that the data is somehow rerouted through a Swedish server. If this the case, it means that the route is not a simple one and why has it to be routed through Sweden, anyway.
I would understand if it were many for an individual. However this happens if there are 2 photos for a person or 20. I double checked and my grandson (in the attached photo on the OP) is only tagged in 7 photos.
One thing I have found is that if you let it 'sit and spin' for a minute or two and then cancel, often it will come right up. Not always but a lot. Sometimes that just results in waiting again.
So it seems like it is going through all photos for the site rather than just that individuals - at least at first. Or it is building some kind of cache and gets hung up and then when you cancel and restart the process it is done.
Am I the only one seeing this? Or perhaps the only one reporting it...
This is still an issue a year later. I am also seeing the same behavior that Tom described. If someone is only tagged in two photos, it can take just as long for the thumbnails to come up in the change photo window as an individual tagged in 30 photos. Although, the difference between Tom's problem and mine is that the hanging for me can last as long as three minutes. I'm patient (geneaology takes that and then some), but there are limits!
I got the FTB and sync'd my site with it. Now the photos for all of the people in my tree have been 'disconnected.' The FTB only recognizes new photo albums or the Family photo album. If I had chosen a personal photo for someone in say the 'Smith Family' photo album, FTB doesn't recognize them. Now I am in a worse spot than before. Day forward (pictures or albums I add now) works great but FTB doesn't sync all of my photos. It appears to not be backward compatible with existing photo albums.