When I confirm a match, I'm told I can "extract information from this match" into Family Tree Builder - but I can't find any instructions on how to do that. I've gone through all the Q&A questions with no luck, and have had no luck trying to get instructions from both Family Tree Builder and My Heritage.
For the last 30 hours when I go into Confirm Smart Matches - View Matches - More Actions - Confirm Family Tree - it then show "Loading" & goes NO further. I have tried to contact My Heritage through "Contact form" but seems to just load & I don't see it sent & have had no contact from My Heritage. Can some one please help me to see other families trees so I can confirm the Smart Matches?
I am not sure thats what i am looking for. When I look at reports in statistics I find generel informatio abot divirces and so on. I want to open any profile in my tree, for example my grandmother and then see (in the top under her name) how she is related to me: my mothers mother.
Thank you for writing.
It is still there! Just go to Family Tree > Statistics, and you'll be able to find the link to Reports in the top left corner.
Thanks for your prompt reply. Does it mean that I need to pay for another type of membership ansd if so can you tell me which one and how much it will be. I am getting a little frustrated at not being able to get further with my surching. Regards Marjorie
Thank you for the email. As I checked you have Premium subscription. We have 2 kinds of subscription on MyHeritage.com.
A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents.
Family site subscriptions allow you access to fun and amazing features like the Timeline and Timebook. You get priority support and you can use the Premium features in our family tree software, Family Tree Builder.
If you have a Premium or PremiumPlus family site subscription you can also access the MyHeritage collections in SuperSearch (other collections may require a data subscription).
A data subscription entitles you to view the records in the paid collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com.
Kindly let me know if you need further assistance.
I was wondering the same thing since I am a Premium member, but isn't PremiumPlus enough to get the Record Matches or is there another upgrade?
If so please put it up on the upgrade page because in my mind and probably many others minds, if there is a Record Matches and Premium members don't get it... Well then PremiumPlus members should.
I was going to upgrade to PremiumPlus, but now I am unsure because I don't want to pay for something and not getting the Record Matches.
Greetings all- Does anyone have issues with calendar alerts for upcoming birthday notification on live twins? I have a set of twins in my tree and only got notified about one of them haveing a birthday. However, I have another set of twins that came through just fine. I checked all my data entires and could see no anomolies. Any clues as to what might be going on or steer me to other forum entries. Thanks for you inputs. -Dean
Probably the date of birth of the twin that didn't showed up in the notification was entered in free text instead of selecting the date from the calendar? Is that the case? I recommend you to delete the date and re-enter it again selecting it from the calendar.
Hope this helps . Please don't hesitate to contact us for further comments or questions.