My tree has two beople with the same name. I wanted to invite person1 to work on the tree but by mistake invited person2 using person1's email. When I realized the mistake I told him not to use the site until I corrected the error. I erased person2 from the site, added him again, put in a different email, and when I tried to invite person1 using the original email it said that person2 was invited (that is, an account had been opened) using person 2's (incorrect) email.
How can I cancel the account opened for person two, and invite person 1 using the email address that was incorrectly assigned?
Ben
On top of it all, the help page says click on "ask a representative" But that form doesn't show up!!
The HELP staff wasn't working over the long holiday so I had to figure it out by myself (pat on the back ). For anyone interested, I erased the person2. Then I put in the email into person1 (where it should have been). The invitation was sent (because person2 didn't exist on my site) and ONLY THEN did I add person2 back to the tree with no email. The invitation was sent, I hope successfully. Ben
If the tree is correct in Family Tree Builder (FTB) software, but mixed up in the online site, I suggest that you remove the publication of the tree in your website and publish the tree tree again from your family tree builder software.
To delete your tree: go to your family site > Family Tree tab > Manage trees > Choose to delete the tree.
After the tree is deleted from the site, publish it as new from the software.
Notice that it might take longer than usual, as all photos are uploaded again to the site.
When I began creating my tree with FTB I decided to include my grand parents and descendants/ascendants from both sides of the family. I'm realizing now that I would prefer to have 2 trees instead of just 1. Is there a way to move 1 side of my family to another tree and all at once? I've already created a new project for this other tree (other side of my family). But right now to me, the only option I seem to have is to have 2 trees containing the same people and delete persons who don't belong in that tree 1 by 1.
I need help regarding "sources". Basically, I'm not sure what a source is exactly. From reading about it I think that a source can be a document like a Birth Certificate. Is this correct?
If it is correct, then to me it means that for every person I have in my tree and have a birth certificate for, I have to create a new source. i.e. If I have 95 persons in my tree and have a b.c. for each person, I'd end up with 95 sources. Plus, if I have a marriage certificate for let's say 40 people, I'd end up with another 40 sources. Does this sound correct?
A source is not the specific document, but the collection it comes from. For example:
Birth Certificates are not a source. The source is the census/Ministry of interior and the birth certificate is the citation.
Another example: I get a lot of information about my family from history book X. So the source will be the book X, and the citation will be the exact page in it.
Now you'll end up with one source and 95 citations (how it should be).
When I confirm a match, I'm told I can "extract information from this match" into Family Tree Builder - but I can't find any instructions on how to do that. I've gone through all the Q&A questions with no luck, and have had no luck trying to get instructions from both Family Tree Builder and My Heritage.
For the last 30 hours when I go into Confirm Smart Matches - View Matches - More Actions - Confirm Family Tree - it then show "Loading" & goes NO further. I have tried to contact My Heritage through "Contact form" but seems to just load & I don't see it sent & have had no contact from My Heritage. Can some one please help me to see other families trees so I can confirm the Smart Matches?
I imported my GEDCOM from ancestry.com. Of course, along with family came all the stragglers - those people I had added incorrectly and then deleted from the tree but not from the tree database.
So, is it possible to mass delete these individuals from my Family Tree Builder tree database? I'm referring to those individuals that give the pop up tip "Blah Blah is not related to you".
I have been doing each one manually: Hover down the list, find someone who "isn't related"; go to their card, edit person, delete person - but when I do it that way most of the time it kicks me back to the find list and I have to start all over.
I used to have a despricption of how i am related to each person in my tree under each persons profile. But now when I open any profile in my tree that part is empty. What to do?
I am not sure thats what i am looking for. When I look at reports in statistics I find generel informatio abot divirces and so on. I want to open any profile in my tree, for example my grandmother and then see (in the top under her name) how she is related to me: my mothers mother.
Rebecca
Hi Rebecca,
Thank you for writing.
It is still there! Just go to Family Tree > Statistics, and you'll be able to find the link to Reports in the top left corner.
When I want to look at a document Iam sent to the page which asks you to sucribe, although I am a premium member, ccan you help me I am getting very frustrated with the site
Thanks for your prompt reply. Does it mean that I need to pay for another type of membership ansd if so can you tell me which one and how much it will be. I am getting a little frustrated at not being able to get further with my surching. Regards Marjorie
Thank you for the email. As I checked you have Premium subscription. We have 2 kinds of subscription on MyHeritage.com.
A family site subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents.
Family site subscriptions allow you access to fun and amazing features like the Timeline and Timebook. You get priority support and you can use the Premium features in our family tree software, Family Tree Builder.
If you have a Premium or PremiumPlus family site subscription you can also access the MyHeritage collections in SuperSearch (other collections may require a data subscription).
A data subscription entitles you to view the records in the paid collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com.
Kindly let me know if you need further assistance.
I was wondering the same thing since I am a Premium member, but isn't PremiumPlus enough to get the Record Matches or is there another upgrade?
If so please put it up on the upgrade page because in my mind and probably many others minds, if there is a Record Matches and Premium members don't get it... Well then PremiumPlus members should.
I was going to upgrade to PremiumPlus, but now I am unsure because I don't want to pay for something and not getting the Record Matches.
