A long time agoI sent a note to a wrong translation into Norwegian.It applies several reports where it says "NN met MM"This should"NN married MM".Earlier you said that it would be corrected in the next version,but nothing happened.When will this correction.Another question is why can not the reports stored in eg.Word so that we ourselves can make minor mistranslations
Today I recieved a mail with calendar notifications. The first claimed that my mother's birthday is tomorrow. That is false, tomorrow is my father's birthday, but he died last year. They both have correct data in my tree. The second notified me about the wedding anniversary of my uncle and aunt. They are both dead since 10 years and therefore there is nothing to celebrate. The third notified me about the same aunt's birthday. If there are algorithms to check and send out information about relatives, they should at least also check the accuracy and relevance of the information. Otherwise it is pretty useless.
I am sorry to read that you received calender alerts for persons that passed away. Calender updates are based on the details in the persons card in the publication of the family tree in the website.
If the person is marked as alive ( this option can be unmarked) and no death date or details are mentioned the system will send a calender alert. I highly recommend to check the persons cards of the people mentioned and to adjust the details.
I couldn't help but be bothered by the very sexist behavior of this program. I am a single mother. I raised my son from birth to 10 years old very nearly by myself, certainly his father wasn't there for us, but as soon as I put his father's name in (well after my own [the first] and his sons, I was bumped from ID # 1. He takes the "head of household" spot. No. Just no. I don't hate the guy. I don't want him to disappear from my life or my family tree, but he should not get to be the most important person on this tree by default because he is male. I put myself in first and labeled myself the Home person. Please see me as my own Most important person in my own family tree!
Hello everyone. I've never posted before, but I've used Family Tree Builder for several years. I never upgraded to Premium, although I think I've published my tree because I have a message saying my tree limit is exceeded. My problem is that I recently started adding photos to my FTB. After a few entries, I realized I misidentified two people in a group photo. I tried to find that photo in the "photos" tab of FTB, but it was not there. I tried to find it from the person page (it shows as entered in the tree), when I click on photos in the bottom right corner, it takes me back to the "Photos" tab and theres' nothing there. More curious is the fact that there are 3 photos shown in the FTB "Photos" tab, but at the bottom of the FTB window, it shows "6 photos". How can I fix this mess?
I subscribed to your premium plan last week and when I went to upload my genealogy to the Family tree builder it said that I had to upgrad to premium to get more than 250 names. What gives? I am beginning to wonder if I have been had and I think I have. Then I tried to find where I gould get some help to resolve the problem and could not find anything! Nothing that would hep resolve the problem. I heard peopld saying really great things about this web site at Roots Tech a few weeks agoe and was sold on it. However, I am changing my mind. Right now I am not getting my moneys worth out of this site. If there is anybody who monitors this forum, I would really like to know how to contact this site builders.
Hi Thomas,Thank you for writing to us. You purchased a Data Subscription, which allows you to research your family names using our special research tool,SuperSearch. You also get Record Matches for free with your Data Subscription. Record Matches searches the names in your tree automatically and notifies you if there are records that match those names.
You have full access to all the historical records in SuperSearch now as long as you are logged into MyHeritage.com with your email address.
A family site subscription is a different subscription type from a Data Subscription. Premium and PremiumPlus family site subscriptions allow you to add more individuals to your family tree and give you more storage for photos and documents. They also give you access to some of the Premium features at MyHeritage, such as automatically merging names and dates into your tree from SmartMatches.
I still do not get it. I have a data search subscription so how does it know what my tree looks like if I cannot upload it. Also why don't you tell people that there are several types of subscriptions and the differences between them. I am still very confused about your programs and just what they provide. How can I use the data with no family tree? Very confusing. I am not very impressed at this point. You need to explain this a little better or I am ready to ask for my money back.
How do work and administrate my family tree from two different computers. I have until now operated my family tree from one computer but I also want to work with the same tree from another computer. I have the program in both computer but do not find my project in the new computer.
Your subscription plans have me confused, and not only that, it seems it is impossible to contact MyHeritage directly? No contact form? No email address? No phone number? Nothing? Does MyHeritage staff monitor these forums? How can a person tell?
But anyway, to my questions about the subscription plans...there appear to be 4 (and with no webpage descibing the differences in detail):
1) Free...ok...limited family members, limited photo storage, no access to records/data. Correct?
2) Data plans...how much data does a person need/use? Which one should I purchase?
3) Monthly subscriptions (but only billed annually...a MONTHLY option, or at least a couple week TRAIL option would be great, so a person can TRY your website before committing...and based on the number of complaints I see about how hard it is for folks to get refunds, you are creating a BIG WALL for folks signing up for a year at a time). You should make is AS EASY AS POSSIBLE for folks to try your site and/or get refunds...otherwise folks will be very hesitant to commit.
4) Supersearch...how does this differ from a data plan? The description of each seem to say about the same thing...so why would a person add on "supersearch"? What is it? How does it differ from a regular data plan?
I gotta tell ya, for a big company with a big website, who is in the business of trying to SELL something, you should:
1) Not make it so hard to get a hold of someone to ask questions before taking their hard-earned money, and
2) Not make it SO confusing as to what a person needs to buy to accomplish what they want (and not make them commit to a year subscription to try to figure that out on their own). I should not have to post in a forum to get basic answers to what you are selling.
Some asked if I still wanted a call...I haven't got back to them...took a long time though. And really, the sad part is if they just made the data/subscription/family site, etc simpler, none of this would have happened in teh first place.