I have registered more than once--sorry, getting old, did not remember. I have a premium plus and a free online account. Then I downloaded the new software and entered my email address incorrectly.
Now, I cannot get into the paid site and the software closes down on me saying that there is some error.
I have written emails to Support help, but no response. I really want to use the site.
Is there a way I can combine everything that I have done wrong into just one site? I have tried to change the name, change the email, etc, but nothing is working. Can it be combined from their end?
I am asking from one professional to another to please cancel my subscription and refund my money as soon as possible. I was unaware that my card was going to be charged and was not expecting 119.40 to be taken out of my account. Thank you.
I think that the e-mail on file is old and no longer works. How do I change it and the password what would go with it? Daren Greening (Sept 15, 1965) Wendy Greening (Dec 3, 1965) Augdon Greening (Dec 13, 1990) the new e-mail that it need to be set with is daren@coprofire.com
Our Family Tree Builder software doesn't have a Mac version yet.
We've received many requests for this, so producing a Mac version is definitely in our plans. In the meantime, you can wait until we have a Mac version, or continue to grow your tree online.
A tree can be built online on MyHeritage.com, using a Mac. If you have a tree already and it has been published into your own family site on MyHeritage.com, we can, at your request, flip a switch so you'll be able to continue editing your tree online on your Mac, with a browser.
Please let me know if you'd like that. You can also import an existing tree into MyHeritage.com via import GEDCOM, and then continue editing it online on the Mac. Let me know if you need assistance with this.
Thank you for the immediate answer. I have already a tree on my mac, I just wanted to use the new version 7.0. I will wait and hope for a mac version very soon.
I have just got a new Macbook Pro & am finally dumping my very old PC - Hooray!!! Ha! Could you please change my account to the online version & e.mail me instructions of how to use/access it - web address etc. It would be such a shame for me to loose all my research.
The project name is McMillanJackson. Any questions/probs please contact me by e.mail.
I have some serious tech problems with my family site and have written at least 5 letters to support in the last few days. There has been NO RESPONSE. They can pick up the phone to call me (here in Israel) but they couldn't care less. One problem was wrong information on my credit card charge. One matter was the Family Tree builder is screwing up all my defraults. One problem is I paid for the records search - it worked for a day , and although shows that I paid for it, doesn't work. There are a few other problems but the support here is a total failure. None of my members can work on the site - the sync with FTB7 has blocked all of them. The other day I found where to give access, but today it doesn't appear in the main website.
WHERE IS SUPPORT? HOW CAN YOU RUN an on-line business this way? Are you waiting for some company to buy you out before you have to set up a good support service???
You can cancel at any time by clicking the link “Stop the backup service” from the Backup Page on the family site, which is found on the family site in the Family Tree section.
There is no such a link. Can you please cancel the service as it was accidentally activated by one of the other site managers. This should never be allowed to happen without them being able to confirm the credit card details.
Hi. I just changed to MAC and didn´t know I couldn´t go on using Family Tree Builder. Could you please change my account so that I can start working online?
I forgot my email address and password to my old account. Now, I created a new account but I would also have access to the old. Robert Jankowiak (03.01.81), Barbara Jankowiak (14.02.81) Bartosz Jankowiak (30.09.05). THANKS!
Hello, I seem to have created 2 sites with 2 trees and want to delete one of them. Unfortunately both sites have the same name, Hacker Web Site, and the same account information, email address and User ID. The site that I want to DELETE is at:
http://www.myheritage.com/site-26598861/hacker
and the family tree associated with it is named 9576108-5. It has 921 names in it. I would delete it myself but when I go to the site it says that I am not a member, even though I am the site manager. I inadvertently created it a couple of years ago.
Please do NOT delete my ACCOUNT since it contains the site I want to KEEP, also called Hacker Web Site with the same email address. It is at http://www.myheritage.com/site-189424202/hacker
I had two sites under the same email address and specifically asked them to only delete one of them but they deleted both. and to top it all then reset my account to being basic, so when I try to reinstall my 15,000 plus tree I am over quota, raised two tickets (#2013050110005889 & #2013050210006733) but no reply in 10 days.
What are MH upto when one can not review the status of a ticket, can not contact them via a monitored email, can not phone them, are we mushrooms?
At least they are not food prohibitted by the creed of the dogma of myheritage.
But be careful making criticism as you may find your posting might vanish.. They HATE it when shortcomings are aird on the forum. Its like they got their heads in the sand.
Hello, I didn't use site for a long time, and delete mail which were registrar end first time, I was administrate my family tree site. Now I registered with new email, but can't access to my family site, because cant approve myself. Can you help me to change email. The family tree is Кривоженко. My mom name Olga (Ольга Антоновская 26.02.1956), my father name is Viktor ( Виктор Кривоженко 15.12.1953), my sibling name is Dmitry ( Дмитрий кривоженко 28.06.1978), his wife Anastasia (Анастасия Кривоженко(Кириленко), 21.05.1984)
