Hello, All.

I am at a loss as to what to do with a problem I'm having with MyHeritage.  About three weeks ago, I inadvertently bought a Premium Plus package on a wronge Website I have here.  Below is the email thread hsitory of what I've sent to MyHeritage to date:

Sent on 13 APRIL 2013

"I need help with a wrong subscription and I am sick and tired of MyHeritage NOT ANSWERING my emails!  PLEASE HELP ME!!

Here is the email I sent a week or so ago:

"Hello.

A week or so ago, I mistakenly purchased a Premium Plus Plan for my Huze=Ehmann, Reutter-Deschin Family Web site.  I meant to purchase it for my Vanderbur Family Genealogy Web Site.

I sent an email explaining my mistake and received a telephone call from your telemarketing last week.  I explained the error I made to him.  He talked to his manager and told me that they would transfer the payment from the Huze-Ehmann, Reutter-Deschin Family Web site to the Vanderbur Family Genealogy Web site.  He also said something about extending the subscription through 2014 or 2016?  Honest, I could not understand him as his English was not very good.

Bottom line is that nothing has happened!  Under My Purchases, the Huze-Ehmann, Reutter-Deschin Family Web site shows as a Premium Plus plan but when you click on Show Details, it shows as a Basic Plan.  When I look at the Vanderbur Family Genealogy Web site, it shows a Premium plan and when I click on Show Details, it still shows as a Premium Plan.

I would gratefully appreicate it if someone in your company could please rectify this as I was told you would last week.  Again, I DO NOT want Premium Plus on the Huze-Ehmann, Reutter-Deschin Family Web site.  I DO WANT Premium Plus on the Vanderbur Family web site.

Thank you, in advance, for taking care of this issue.

Regards,

Gary W. Vanderbur Durham, NC"

By now, it has been OVER TWO WEEKS and I have NOT had a reply from MyHeritage.

I have been using MyHeritage for a number years now and have been paying for a Premium account as well.  If this is the way you handle your business and your customers, perhaps it is time for me to take my business elsewhere?

PLEASE ANSWER MY REQUEST FOR HELP!!

Gary W. Vanderbur" 

Can any of you suggest how I can get MyHeritage to reply to me?  Thanks!

Gary

Pls make the change so I can edit online.

 Thks 

Hi Patricia, 

You should now be able to edit your family tree online.

Good luck with your family research!

Esther / MyHeritage Team  

Bonjour,

 La fusion de plusieurs arbres généalogiques sur MyHeritage est possible actuellement uniquement via le logiciel Family Tree Builder (FTB).  Et effectivement, malheureusement FTB est disponible seulement sur Windows. 

 Si vous avez la possiblité de travailler un peu sur un ordinateur sur Windows, je vous conseille d'essayer cette manipulation http://www.myheritage.fr/help/fr/2010/02/comment-fusionner-deux-arbres-genealogiques/ sinon vous devez re-saisir.

 Cordialement.

 Aymeric

Utilisateur MyHeritage 

Bonjour, 

 D'aprés l'article de MyHeritage publié le 17/04/2013, la version pour Mac est pour bientôt.  

 Extrait : 

"Family Tree Builder 7.0 est actuellement disponible pour Windows. Nous avons commencé à travailler pour prendre également en charge Mac OS X. Utilisateurs de Mac, soyez patients, nous travaillons pour vous apporter Family Tree Builder."

Source http://blog.myheritage.fr/2013/04/nouvelle-version-de-family-tree-builder-7-0/

Cordialement.

Aymeric

Utilisateur MyHeritage 

Site name is richcoonfam

owner is Richard Coon

people on the site are Me  Richard J. Coon   DOB 7/18/1946

My wife Judith A. (Wyatt) Coon  DOB 9/12/1943

My Grandson Ryan R. Wales  DOB 2/25/1999

Please tell me how to gain access to my site and change my password.

Thank You

Rich Coon. 

Hi Shawn,

 I changed the tree for you.

Kind regards,

Lior

Myheritage team 

hello out there,

i bought a MAC and just realised, that the familytreebuilder only works on Win-PC.

Please change my sites to MAC.

Regards,

GM

Dolores Mihajlović, 19.05.1991.I would like to login with my new email but i dont know my old email or password..