I, too, only subscribed for a free trial and ended up being charged $74.99. I canceled my account on the 21st and was charged on that same day, posted on the 22nd. I would lke a refund of $74.99 back into my charge card. I have a copy of an e-mail from My Heritage confirming my cancellation. Thnk you, Jan Stern email@example.com
I have Premium Plus which I find great value. But it is just family tree stuff. Looking after your tree, sending you Smart Matches; details of info other members have on people in your tree (instigated when, I think, you have made some alteration to their details in your tree, and that of course includes listing them in the first place). And that is really good, it is the sole mechanism by which I have built my tree to maybe seven thousand family members.
If you want to look up documents you pay extra for that. Two or three years ago that system was not worth the extra you had to pay. But now it seems to be really good and rapidly getting better. They send you Record Matches (and you would have seen the samples they send with limited information and the opportunity to subscribe the extra for the full service). I would say, it will maybe cost fifty cents a day extra but good value at that.
Even though I have access to ancestry document records (fantastic) through my wife's subscription I am thinking of paying the MH subscription too; I wish they would give a couple of months full service free so I could check it out.
I am not an expert at using the computer and I want to know (and get to try out) stuff like whether the records are added automatically to my 'card' for the person; at the moment I record the ancestry info as a note and it is quite onerous.
What I have found REALLY good about checking records at ancestry, and I want to know how good MH is at this (should be good) is that I can often find where a person or detail in the tree (or that I am thinking of putting in the tree) is NOT CORRECT. I know there are still a lot of errors in my tree and compared to a lot of people interested in family history I am METICULOUS! So this is very important.
Does this help to answer your question?
MH, have I got it right? And can we all have a couple of months free trial on the full system? I think you would find that an amazing promotional venture!
Because I could not post any images in the support ticket (and I wrote it in Norwegian), I am posting it here in engilsh as well:
I have a subscription to Geni - Geni Pro. But had problems opening links where the content is located on MyHeritage. At the time I had the basic membership at My Heritage (MH). Every time I tried to open a link from geni to MH, if failed and asked me to upgrade. I beleived searching records on on MH was included in Geni Pro?
So then I upgraded my MH Basic to Premium, and paid for it.
But I still get the same problem!
Even when I log into premium accont on MH, I do not get access to the information (link) as described above. Neither do I get access when I open the link from my MH account/website.
First question: this must be a mistake? If so, what do I do to get access to the records?
Second question: If I already should have had access to this from my Geni Pro account, then I want my money for the upgrade back!
I am posting two images: First the page with the link, and second where my link ends.
... And, if I have purchased the wrong subscription, because what I need is to access the records I find from geni using the SuperSearch, then I would like to cancel the one I purchased and rather get the correct subscription..
So please, respond to my question as soon a possible, so I can get the access I need!
It´s been more than two full days since I posted my first ticked.
Good luck Victoria! I cancelled same day i started the Trial (4-Jul) still not cancelled and my account has been charged $74.00. I have tried two more times, submitted an email last Friday and submitted second email today. So far no action and the ability to cancel has been removed.
If this keeps up I will contact my Financial institution and dispute the charge as wella s file a complaint with BBB, Consumer Protection Agency, etc. So far all i receive are emails saying thank you for your inquiry here is your case number. There is no phone number no other viable means to contact this company.
I hope your issue will be resolved faster than mine.
Just Dean advising he has forwarded to another department. I asked him for contact details doubtful I will receive. I plan to contact my bank on Monday with all my posts and emails with the non-committal responses. I will initiate dispute and have the bank take my money back. I have tried to be reasonable. They have proven being reasonable does not work.
I had subscribed for a free trial and was unable to find any of the information I needed on the site. I tried several times to cancel the evening before, but was having errors and connection problems. But, I figured I would be ok because it was only the sixth day of the 7 day trial period. I tried again the folowing day only to find an email saying that I had been charged $119.00 because the trial period ended.
When it was advertised as having free access for a 7 day trial period, that sounds like it's free for 7 days, not free for six and paid for on the seventh. I no longer have need of this site and was finally able to login to my account to cancel, but I want a refund. I do not want to be charged for year of service from a site I'm not even a member of. I sent an email almost a week ago and have not had a response.
i would greatly appreciate this to be resolved quickly. Thank you.
I have sent numerous emails regarding being charged £59.99 on a free trail which was cancelled. I would expect a company to reply. Can someone please look at this and advise me when a refund will happen.
I have the exact same issue. The verbiage on the site does not suggest the 119 pricing after the free trial. I was willing to pay what was listed as the price in the premium plan. I am very upset with this situation
Yes, I need help too. I have sent in six request (this is number 7) over the past 8 days and my account still has not been cancelled. I am severly dissappointed and unhappy. And I am clearly not the only one. This forum could be a great way to get everyone who has been unwillingly charged to group up and share that MyHertiage is either being unethical, or severly disorganized. Either way, I'm sure that if enough people spread the word your business will be impacted. Please fix this.