One question. If I upgrade to premium, build a big family tree (500 members), then I'd like to stop paying (it is already build and premium option is expensive) - will I be still able to access my whole tree or not?
For our family site, there are 2 premium users; I wish to cancel my personal subscription but I see no option to do so. This is not fair. There is no help on the subject and it seems from past posts that you will downgrade to basic only when someone contacts you to do so. There should always be an option to opt out of a service. Some sites choose not to have this option available to deter users from cancelling subscription. I presume this is an oversight on your part?
Having this option would create a better user experience.
In myheriatge Scott Ross & Kirsty Family web site.
Is this seperate to the Family Tree Builder? Problems found in the web site are they carried over into the tree builder?. Or are there two seperate programs.? One reason why i ask this is in People and Famalies there seems to be a over abundance of duplications 808 in total and Families as well. What i want to simply to do is be able correct mistakes and delete repeats etc.But i cannot see any obvious delete or correction tags. I am becoming quite fustrated at not progressing at understanding the correct proceedures.
With the Tree Builder guide does it only apply to that programe and is there a seperate one for the web site that be can downloaded as well?
Would appreciate you reply with answers to these questions. Regards Ross Scott 10.01/12
Hi, i have been rather confused for the last two weeks with not being able to reactivate (1) The Ross & Kirsty web site ; e.g.the edit(yellow pencil beside the facts . ( 2) Along with adding a personal photos ,as well!no response!
(3) Also cannot edit the persons details in the modern view as there no plus signs( )showing and the horizontal is too wide. How can that be sized to the screen?
I would like to continue the project, but it seems i am the problem.Ha. Your advise would be greatly appreciated. Awaiting your advice.