necessita de uma nova senha para si próprio ou para o seu filho? A pessoa interessada deve enviar um email para o nosso suporte (firstname.lastname@example.org) e poderemos então criar um novo login. Como são informações confidenciais temos que fazer isto via suporte e não via fórum.
I have purchased one year PremiumPlus account (US $119,40) (and been informed that my creditard has been billed), but my site http://www.myheritage.dk/site-238144161/nielsen, continues to be limited, as I still have a basic account.
Can you provide some information abouthow long it'll take before my account will be upgrated??
How do you get in touch with this company I thought I was buying one months subscription but ended up paying for a year at £90.00 as on the page to pay there was no amount stated my stupidity I wont even use the site as I live in Scotland and we keep our own records I was one piece of info I was looking for which has proved very expensive
I have Premium Plus which I find great value. But it is just family tree stuff. Looking after your tree, sending you Smart Matches; details of info other members have on people in your tree (instigated when, I think, you have made some alteration to their details in your tree, and that of course includes listing them in the first place). And that is really good, it is the sole mechanism by which I have built my tree to maybe seven thousand family members.
If you want to look up documents you pay extra for that. Two or three years ago that system was not worth the extra you had to pay. But now it seems to be really good and rapidly getting better. They send you Record Matches (and you would have seen the samples they send with limited information and the opportunity to subscribe the extra for the full service). I would say, it will maybe cost fifty cents a day extra but good value at that.
Even though I have access to ancestry document records (fantastic) through my wife's subscription I am thinking of paying the MH subscription too; I wish they would give a couple of months full service free so I could check it out.
I am not an expert at using the computer and I want to know (and get to try out) stuff like whether the records are added automatically to my 'card' for the person; at the moment I record the ancestry info as a note and it is quite onerous.
What I have found REALLY good about checking records at ancestry, and I want to know how good MH is at this (should be good) is that I can often find where a person or detail in the tree (or that I am thinking of putting in the tree) is NOT CORRECT. I know there are still a lot of errors in my tree and compared to a lot of people interested in family history I am METICULOUS! So this is very important.
Does this help to answer your question?
MH, have I got it right? And can we all have a couple of months free trial on the full system? I think you would find that an amazing promotional venture!
Because I could not post any images in the support ticket (and I wrote it in Norwegian), I am posting it here in engilsh as well:
I have a subscription to Geni - Geni Pro. But had problems opening links where the content is located on MyHeritage. At the time I had the basic membership at My Heritage (MH). Every time I tried to open a link from geni to MH, if failed and asked me to upgrade. I beleived searching records on on MH was included in Geni Pro?
So then I upgraded my MH Basic to Premium, and paid for it.
But I still get the same problem!
Even when I log into premium accont on MH, I do not get access to the information (link) as described above. Neither do I get access when I open the link from my MH account/website.
First question: this must be a mistake? If so, what do I do to get access to the records?
Second question: If I already should have had access to this from my Geni Pro account, then I want my money for the upgrade back!
I am posting two images: First the page with the link, and second where my link ends.