I signed up for a membership on 5/30 but it still not set up (no data, free site subscription only). I sent two emails to support (one on 5/30 from my email and one on 5/31 through the website) with the receipt for payment but cannot get a response beyond the "Thanks for writing the support team at MyHeritage.com." automatic response. There are no phone numbers listed on the website and I cannot get anyone to respond to my emails. I verified that my credit card was charged with my bank. What do I do? This is really frustrating. In case anyone from MyHeritage reads this, see Ticket#2013053110005411.
I forgot what email I used for this account that I created way back in 2011. I need to update my familytree and access the account before june so that I could send it to my cousin in time for their wedding.
I uploaded a new gedcom to the software, it seemed to upload ok, then I tried to sync it, but after 12 hrs, it was still at 95%. So, I shut it down. That was two days ago when I thanked you for getting me access to the right account.
Now, I am not able to open the software==as soon as I see it appear on the screen an error message comes up just as before, saying that Microsoft will try to find the problem.
Also, I uploaded a gedcom to the online site the same day and still do not see my tree there.
I am asking from one professional to another to please cancel my subscription and refund my money as soon as possible. I was unaware that my card was going to be charged and was not expecting 119.40 to be taken out of my account. Thank you.