I forgot my email address and password to my old account. Now, I created a new account but I would also have access to the old. Robert Jankowiak (03.01.81), Barbara Jankowiak (14.02.81) Bartosz Jankowiak (30.09.05). THANKS!
Hello, I seem to have created 2 sites with 2 trees and want to delete one of them. Unfortunately both sites have the same name, Hacker Web Site, and the same account information, email address and User ID. The site that I want to DELETE is at:
and the family tree associated with it is named 9576108-5. It has 921 names in it. I would delete it myself but when I go to the site it says that I am not a member, even though I am the site manager. I inadvertently created it a couple of years ago.
Please do NOT delete my ACCOUNT since it contains the site I want to KEEP, also called Hacker Web Site with the same email address. It is at http://www.myheritage.com/site-189424202/hacker
I had two sites under the same email address and specifically asked them to only delete one of them but they deleted both. and to top it all then reset my account to being basic, so when I try to reinstall my 15,000 plus tree I am over quota, raised two tickets (#2013050110005889 & #2013050210006733) but no reply in 10 days.
What are MH upto when one can not review the status of a ticket, can not contact them via a monitored email, can not phone them, are we mushrooms?
Hello, I didn't use site for a long time, and delete mail which were registrar end first time, I was administrate my family tree site. Now I registered with new email, but can't access to my family site, because cant approve myself. Can you help me to change email. The family tree is Кривоженко. My mom name Olga (Ольга Антоновская 26.02.1956), my father name is Viktor ( Виктор Кривоженко 15.12.1953), my sibling name is Dmitry ( Дмитрий кривоженко 28.06.1978), his wife Anastasia (Анастасия Кривоженко(Кириленко), 21.05.1984)
When i originally downloaded the soft ware to build my family tree i used an old email address of my wifes, she has since stopped using the address and does not remember it or the password. All was rosey until the hard drive on my laptop went gaga and i lost everything. i am desparate to get back the info from my family tree. Please, please help
i can bring up my paid site but it doesnt recognise me as owner.
I have 4 sites and the only one that recognizes me is the free site transferred from dynastree.com. I have 2 trees in my premium site paid for up to 2014 which i have been unable to use for years. You have helped me before with this and it was not resolved so i gave up. I now have a 4ath site when my familytree site was bought out by you and my tree transferred here.
I am a premium member of geni.com and would love to take advantage of the new services. Please help me regain control of these sites. My name is Rebecca Szozda and my 2 relatives are my husband, John Szozda b 28 June 1950, and my mother Winifred Bernice Malum Roppe b 4 Nov 1925 and d 9 july 1999.
The site you are referring to is managed by the account email@example.com (note: hotmail.com, not gmail.com). I assume this is a mistake. You need to login as firstname.lastname@example.org and change your account email to email@example.com.
I am at a loss as to what to do with a problem I'm having with MyHeritage. About three weeks ago, I inadvertently bought a Premium Plus package on a wronge Website I have here. Below is the email thread hsitory of what I've sent to MyHeritage to date:
Sent on 13 APRIL 2013
"I need help with a wrong subscription and I am sick and tired of MyHeritage NOT ANSWERING my emails! PLEASE HELP ME!!
Here is the email I sent a week or so ago:
A week or so ago, I mistakenly purchased a Premium Plus Plan for my Huze=Ehmann, Reutter-Deschin Family Web site. I meant to purchase it for my Vanderbur Family Genealogy Web Site.
I sent an email explaining my mistake and received a telephone call from your telemarketing last week. I explained the error I made to him. He talked to his manager and told me that they would transfer the payment from the Huze-Ehmann, Reutter-Deschin Family Web site to the Vanderbur Family Genealogy Web site. He also said something about extending the subscription through 2014 or 2016? Honest, I could not understand him as his English was not very good.
Bottom line is that nothing has happened! Under My Purchases, the Huze-Ehmann, Reutter-Deschin Family Web site shows as a Premium Plus plan but when you click on Show Details, it shows as a Basic Plan. When I look at the Vanderbur Family Genealogy Web site, it shows a Premium plan and when I click on Show Details, it still shows as a Premium Plan.
I would gratefully appreicate it if someone in your company could please rectify this as I was told you would last week. Again, I DO NOT want Premium Plus on the Huze-Ehmann, Reutter-Deschin Family Web site. I DO WANT Premium Plus on the Vanderbur Family web site.
Thank you, in advance, for taking care of this issue.
Gary W. Vanderbur
By now, it has been OVER TWO WEEKS and I have NOT had a reply from MyHeritage.
I have been using MyHeritage for a number years now and have been paying for a Premium account as well. If this is the way you handle your business and your customers, perhaps it is time for me to take my business elsewhere?
PLEASE ANSWER MY REQUEST FOR HELP!!
Gary W. Vanderbur"
Can any of you suggest how I can get MyHeritage to reply to me? Thanks!
Hi, i also have this problem, this morning i buy premium subscription plan, actually this subcription should be under "happy family" site, but when i make payment, the subscription is belong to "tan family" site not under "happy family" site. Can you help me change the subscription to " happy family" site? Thank you very much.