I just renewed my subsription but now I can't edit it because it is an older version and I have to edit it in the Family Tree Builder. Since last year I have a Mac and the Family Tree Builder doesn't work for Mac. Can you change this for me please? That I can edit online?
I am new to this site and i was wondering if its possible to get access to other people's family trees as I see one that might connect to me thru my parents. If I click on the link it offers me to get a subscription... Is it possible to pay just for viewing one specific family tree? as i dont need a monthly/yearly subscription for getting to know my ancestors( well literally viewing a couple of times for my own record)
The one I am interrested in is Kolganov Family - Site manager:Евгений Колганов
I also paid for a premium upgrade. It actually told me the transaction did not go through and I checked my bank account and it did go through. I have sent numerous emails and was told that I would get priority treatment. I would hate to see no priority treatment. The only thing we can do is pass the word on through the internet and through word of mouth. I am involved in a group that I will be sure to pass it along to them. It will eventually impact them.
A data subscription allows you to research your family names using our special research tool, SuperSearch. You also get Record Matches for free with your Data Subscription. Record Matches searches the names in your tree automatically and notifies you if there are records that match those names.
You have full access to all the historical records in SuperSearch now as long as you are logged into MyHeritage.com with your email address.
A family site subscription is a different subscription type from a Data Subscription. Premium and PremiumPlus family site subscriptions allow you to add more individuals to your family tree and give you more storage for photos and documents. They also give you access to some of the Premium features at MyHeritage, such as automatically merging names and dates into your tree from SmartMatches.
Esther, thank you so much for responding except. Under my site setting it says Basic and I can only have 250 people in my tree. Also I cannot accept a family connection it prompts me to get premium. Can you look again? Thank you
This is the message I got so thought I was increasing my people limit. Wouldn't you??
There are 193 people in your family tree. This comes close to the maximum allowed in your Basic plan of your family site. Upgrade the site plan so you can continue to grow your tree. Upgrade subscription plan
The same thing has happened to me. I upgraded & have the receipt where I paid but Heritage didn't upgrade me. I am a new member so this is very scarey. I've sent email to them.