I posted on a message board over 2 weeks ago as I had been charged after the trial period of a premium account had come to an end.
I wanted my account to be downgraded and a full refund of the money taken from my account as it was only 2 or 3 days after it was taken that i asked to be downgraded and was due a refund. However the time has apssed and i feel that the money shall not be refunded to me.
It was not a large sum of money as it was only a monthly charge. But for me, any sum of money is rather valuable and i feel i did what i was able to work within the restrictions of there being no real way to ask for the account to be stopped.
If anyone has any advice, any help or can make any headway with this, i will be truly grateful!
I have e-mailed MyHeritage a few times telling them that even though I could log in, their Web site was still asking me to pay again. MyHeritage has only wrote me back once. I wrote back saying I want a refund but they don't write back about that. There is no phone number to contact them. They called me to sell me the product, I didn't call them. I want my $160 some dollars back NOW! I even contacted them on Facebook and they said they would contact me, but they never did!
I apologize that you have had trouble accessing your WorldVitalRecords Subscription. We emailed you explaining that the account was set up under a different email address and upgraded your MyHeritage site to now include the data subscription. This means you can log in to either WorldVitalRecords or MyHeritage.com to research over 4.5 billion historical names.
Please try the SuperSearch feature on MyHeritage and let us know what you think. If you continue to have difficulty please let us know.
I see by reading through the forums many people are having the same problems with glitches and are not getting the service from the organisation behind the program. I keep geting multiples of the same people mysteriously appearing in my trees. The other problem I have experienced is individuals from one tree suddenly melding into another of my trees causing all sorts of headaches. If any one is reading this before beginning a tree or signing up my advice is don't DON'T DON'T DONT.
I just signed up for premium also and that confirmation call keeps giving me an error no matter which of my 3 phone numbers I enter.
You clearly have an issue with your system and this is quite frustrating. You should take the phone confirm down until it works again, not a great introduction to a new premium membership on this site.
I too (and my sister who paid part of my account) got the error message every time I tried to use the stinkin phone thing to confirm my payment but it seems that for me anyway the payment went through just fine even with out it. I just skipped past it after the 3rd number I tried didn't work for whatever reason. Hope you figure it out soon :)
I am having the same issue with this service. I have tried three phone numbers and it gives me an error as if I've entered something incorrectly. I cannot access my site even though the transaction has already gone through.
thank you for letting us know. We are aware of the error with the phone confirmation and we are going to fix it as soon as we find a source of the problem. Your upgrade to PremiumPlus was successful - and from now on you can enjoy PremiumPlus plan.
I perchased the 2 year Premium on April 10th, a situation has arrisen that we now need that money. I would like to still use the basic, but cannot find a way to downgrade or where to contact someone about a refund.
I keep getting a message that says to check my phone number and try again to confirm my premium membership. I have tried over an hour to get this to work and am getting very frustrated. I am just renewing a membership that I already had.