Tom, thanks for your advice. I will definitely be sending emails to the higher ups. I just don't understand how a business can operate this way. There needs to be a customer service department that you can call. I started emailing them as soon as I received an email stating my account was active and monies were being drafted. My hope was to get this resolved right away, but from looking at other posts, it seems that it will take some time.
We are sorry for the response delay, but we will take care of this as soon as possible. It shouldn't take long, as I forwarded it to the relevant department and they should issue you the refund.
Let me know if there's anything else I might be able to do for you - looking at our emailing system we can't see that you sent us any emails except for the one we received from the forum posts - which could be the reason why you got such a delayed response.
I purchased what I believed to be a Premium account so I could look up birth, death, and marriage certificates but my account is still saying basic. I want my account to be switched to Premium or I would like a refund. Thanks in advance.
Hola Javier, disculpa me contacte contigo por medio de otro mensaje enviado por una usuaria.
Tengo el mismo problema, soy la creadora de Messetta Web Site, mi nombre es Adriana Messetta, pero no puedo ingresar al mismo como Administradora. Sólo como miembro del mismo. Y no recuerdo lamentablemente con que mail lo he creado. Hay alguna manera de poder ingresar ?
Thank you for writing and we appreciate your patience regarding this matter.
I've looked into your account details and I've found that you have two trees that were made in the family tree builder - since they were made in our latest software you should be able to edit your tree online.
There is no need in activation.
However, if you would like other family members to edit the tree with you - you will need to navigate to Family Tree > Manage Trees > Edit Tree Settings > There you will have the option to change the permissions for editing either for Site Managers, only yourself, or every member on your family site.
I hope that this explains it, and if you need any additional help I will be more than glad to assist you.