I purchased what I believed to be a Premium account so I could look up birth, death, and marriage certificates but my account is still saying basic. I want my account to be switched to Premium or I would like a refund. Thanks in advance.
Hola Javier, disculpa me contacte contigo por medio de otro mensaje enviado por una usuaria.
Tengo el mismo problema, soy la creadora de Messetta Web Site, mi nombre es Adriana Messetta, pero no puedo ingresar al mismo como Administradora. Sólo como miembro del mismo. Y no recuerdo lamentablemente con que mail lo he creado. Hay alguna manera de poder ingresar ?
Thank you for writing and we appreciate your patience regarding this matter.
I've looked into your account details and I've found that you have two trees that were made in the family tree builder - since they were made in our latest software you should be able to edit your tree online.
There is no need in activation.
However, if you would like other family members to edit the tree with you - you will need to navigate to Family Tree > Manage Trees > Edit Tree Settings > There you will have the option to change the permissions for editing either for Site Managers, only yourself, or every member on your family site.
I hope that this explains it, and if you need any additional help I will be more than glad to assist you.
I just renewed my subsription but now I can't edit it because it is an older version and I have to edit it in the Family Tree Builder. Since last year I have a Mac and the Family Tree Builder doesn't work for Mac. Can you change this for me please? That I can edit online?