he reason your site and the people in it do not show up in the genealogy site center is that the center hasn't been updated in a while. This is because our developers are currently working very hard on a new enhanced SuperSearch engine, which will be improved and updated. It should be released in about 2-3 motnhs, so stay tuned! It's worth waiting for :)
I was hoping that when My Heritage bought World Vital Records that I would get some sort of support from WVR, Since the 19th. January I have been waiting for a response, and despite further e-mails trying to elicit that response, the silence has been deafening! I have given them an ultimatum that I wish to receive a response from them by the close of business on Monday 13th. February. If I do not receive a response I will be demanding my subscription back with immediate effect for the use of that site.
Please do not tell me that they are having many requests and so are inundated as that to me indicates that the site is not delivering what is expected of it.
On Tuesday, 14th. February therefore, I shall probably be demanding a FULL refund and I hope that will be forthcoming immediately on demand.
As I suspected would happen, happened. After my diatribe about the support issue at WVR I was called by them to find out what the issue was. For anyone else who has issues, the failure of WVR was a VERY BASIC SEARCH! All I wanted to do was to search on an English Census for a surname at a particular location. Simple I hear you say and I would agree with that. However, the WVR search engine returned the SAME results irrespective of what was entered in the Location field!
This was pointed out to WVR support in response to an e-mail from them asking for further information. They then seemed to lose that e-mail but the problem will be passed on to their technical team, I was told!
I assume here that the customer now has to carry out Quality Assurance as a basic search error such as this should not be alloweed to get into a customer facing product!
Because of this incompetence I have requested a complete refund of my subscription.
MyHeritage had better sort out the issues that WVR have as I am sure other customers will also be requesting back subscriptions due to the poor support response and poor search results.
Google regularly searches and indexes MyHeritage.com just as it does millions of other web sites on the internet. The photos on your family site are also indexed. This means photos on your family site can possibly be searched on Google.
You are under no obligation to allow your photos to be indexed by Google, but there are many benefits to allowing your family site and photos to be searched.
Your family and friends can easily find you.
People searching the same surnames can make contact with you.
A relative you never knew about may see an old family photo and be able to identify people in the photo for you.
MyHeritage.com is meant to be a collaborative family platform that encourages sharing and communication. The best way to advance your family history research is to allow your information to be viewed by other people. Not to mention that it is pretty exciting when someone you didn’t even know was a relative has the chance to get in touch!
Of course, it is your decision if you wish to allow Google to index your photos. At MyHeritage.com it is possible to privatize your photo albums so they can only be viewed by your invited family site members. Here are instructions:How do I make a photo album private?
Many thanks for your great reply...this is VERY helpful! One question: if I do go ahead and privatize my photos, will what is already on Google remain there forever? If so, it seems like a waste of time to do it. Thanks again.
Gail
Hi Gail,
Thank you for writing to us.
Google regularly searches and indexes MyHeritage.com just as it does millions of other web sites on the internet. The photos on your family site are also indexed. This means photos on your family site can possibly be searched on Google.
You are under no obligation to allow your photos to be indexed by Google, but there are many benefits to allowing your family site and photos to be searched.
Your family and friends can easily find you.
People searching the same surnames can make contact with you.
A relative you never knew about may see an old family photo and be able to identify people in the photo for you.
MyHeritage.com is meant to be a collaborative family platform that encourages sharing and communication. The best way to advance your family history research is to allow your information to be viewed by other people. Not to mention that it is pretty exciting when someone you didn’t even know was a relative has the chance to get in touch!
Of course, it is your decision if you wish to allow Google to index your photos. At MyHeritage.com it is possible to privatize your photo albums so they can only be viewed by your invited family site members. Here are instructions:How do I make a photo album private?
Once you privatize your photos, no one will be able to view them except for your site members. However, the links in Google won't be removed immediately. This shouldn't take too long, just when Google updates their indexing, which they do rather frequently.
Once you privatize your photos, no one will be able to view them except for your site members. However, the links in Google won't be removed immediately. This shouldn't take too long, just when Google updates their indexing, which they do rather frequently.
What does "a quick response to questions" mean for Premium members? I have paid a two years fee and have been waiting three days for something more than an automated reply saying that MyHeritage will "get right on to it".
My question concerns use of the Research facility.
My PC is running the latest version of Java, Version 6 Update 30.
When I attempt a search I get a window that says,
"My Heritage.com Research requires the Java plug-in from Sun Microsystems, inc.
Java is available on your computer, but its version is outdated and cannot be used.
Click OK below to be taken to the Sun site to install the most recent version of Java.
This is required just once, and only takes a few minutes.
After installing Java, return to My Heritage.com and run your search again."
When I click, "OK", I am taken to a screen that invites me to download and install Version 6 Update 30!!
All old copies of Java were uninstalled before I installed Version 6 Update 30.
The email I received said, “On Jan 16 2012 08:09, a response was posted to your post with
subject Research/Java problem in board MyHeritage Research.
To view this response, click here: http://www.myheritage.com/support-post-550661/researchjava-problem?forcelogin=terryscurr@gmail.com&lang=EN#posting551722 “
The link takes me to THIS forum that says, “Thank you for writing to us. I answered you via email, please take a look.”
Is this some sort of joke? I have checked the date; it is not 1st of April.
I do not understand how to find copies of documents to verify research. I thought when I took out a subscripton I would be able to see copies of documents. But all the seach seems to do is show me links to other paid sources. Using Ancestry.com and I think others you can find documents. Why does myheritage not offer that?
To answer your questions, a subscription to World Vital Records gives you full access to research the over 4 billion names on the website. This includes images and indexes of birth certificates. If there is a particular area of interest, feel free to visit the card catalog page that will guide you through the databases available by country.
The newspaper images on the website are included in your subscription. You can download and save a pdf to your computer or print the image from the website. This is a great way to find family stories and share what has been written about your ancestors with your living family members.
There is one charge to join and your membership will give you access to the entire collection on the website. There is one instance where you may run into an additional fee. If you are researching records in the US Federal Census for 1930 or 1860 the indexes that have been provided by fold3 are free of charge to view. The images for those two years of the US Census and some military records are housed on the fold3 website. Therefore viewing the images does require a subscription to fold3. That is the only instance where you will run into an extra fee.
I hope that this answers your questions and concerns. Please be sure to let us know if you have any additional questions, or if there is anything that we can assist you with in the future.
A subscription to World Vital Records is in addition to the MyHeritage subscription. So MyHeritage does not give you the records. Whereas, I belive, a single subscription to Ancestry does. I do not have the funds to pay for numerous sites. So I need to take out a subscription to the site that gives the most ... and that does not look like MYHeritage to me.
I bought the family tree builder software, initially using the basis, free plan - and upload 250 people to one site. I then decided to upgrade to premium and the system seems to have created a new site, with the other 300 people in it. Clearly I just want one site/tree with all my people in it!!!
I have tried deleteing various trees, and reuploading from FTB, but that does not seem to work. I also exported the gedcom for one site, and importing it to the other. But it seems to have created a tree within the site, and there may be duplicates!!
Firstly, thanks a ton to myheritage.com for creating such an extraordinary tool to create a family tree. I am using it since the last 8 months. I am so happy to find this. My family loves it.
I have one question to the support team.
Can I generate my family tree in .jpg or .tif format or for that matter any other format other than .pdf and .zed?
If not can someone suggest me how I convert .pdf format family tree to .tif format with out any loss in resolution?
It is possible to genrate a chart of your tree and save it in JPEG format in our genealogy program, Family Tree builder.
If you restore your tree in the program (in File> Restore project> Restore from online family site), you can create a chart and then save it as a JPEG image. You will also see an option to save it as a PDF.
I found an online tool for you that can convert a PDF file to TIFF format. You can read about it in this link: http://www.pdf-to-tiff.com/. I hope this helps you.
I have enabled everything for active x I am running the latest internet explorer on windows 7 x64 i click install and nothing happens at all. What can i do to fix this?
When I go to publish new entries from the builder, a message says "site does not exist" I believe it does exist or I wouldn't be able to view the tree . Isn't that so?
Did you ever get an answer to your question? I have a similar issue with mine, everytime I click publish, it brings up the Family Tree Publisher dialog and claims the site doesn't exist, however if I press Publish Now, it finds the site and publishes.
I've tried removing the remove publish for this site option and re-adding it, however same issue. Does any one know how to resolve this?
