Ok, now I can click on "E-mail a rep" but it does not work, absolutely nothing happens. No one answers my question in Forum about why data from my tree does not show up in research. Your ignorance is unbelievable, I do not know how to contact you, is there a phone number I an call?
Well,the new "ask an Agent by E-mail" now works when using my Net book with Windows XP but not with this I-Pad. I am still waiting for explanation why the data from my tree does not show in RESEARCH when entering names in it?
Thank you for writing to us.There was a delay in the processing of Record Matches for your tree. I pushed it to the front of the que so that they will be updated as soon as possible.
Please note that Record Matches are shaped by the width and breadth of historical records on MyHeritage SuperSearch. If you did not receive a certain match you were expecting or haven’t received matches at all, it could be because we don’t yet have the data collection this record comes from.
This will improve significantly during the next few years as we have an exciting pipeline of new content coming up. As this content is added you will receive matches automatically without having to do anything.
Also, adding more people and information to your tree will increase the likelyhood that you’ll get Record Matches. When we decide if a record matches someone in your tree we look at several different criteria, such as mother and father’s name, birth or death date, place, etc. So something simple like adding parents’ names to someone in your tree means you’re more likely to get a Record Match.
I'm wondering what has happened to my Record Matches. Wednesday I had 160 matches that I did not do anything to, now today I get the screen message saying I have NO Record Matches. Can you, or anyone explain?
Thanks for all you have/are doing/done to a great program.
PS - I checked in FTB and Automatic Record Search is turned on to Yes.
I currently show that you have updated your family tree not too long ago.
Please note that each time that you publish your tree to your site the Match calculation process is restarted. This means that if you publish your tree very frequently you may experience a large delay in receiving the new Matches.
I have now made a change in the database so that your site's Matches will be processed faster. Please wait 3 days without publishing a new version of your tree to the site, and you should receive Matches.
If this does not resolve the problem, please let me know.
My ancestry originates in England (United Kingdom), when then when i research a name directly from my "family tree" having a date of birth and/or death, do i recieve hundreds of American "matches" which do not apply?? i am indicated that i cannot get "Smart Matches" as i do not have a "Premium" account, yet recieve smart match notifications weekly. and thank you for those - very usefull comparisons with other researchers.
I wish the Researching search engine to concentrate on the available data presented by my database - not a "google search" with sometimes gives better results.
There should be a choice as to where the search goes to is is confined to - in my case; England, Australia and New Zealand. all that is takes is an extra perameter in the search criteria...
Before closing, thank you for a wonderful piece of research software. However i still cannot find my grandmother!
I long while ago (about 4 months I think) I saw a response about the World Vital Records which I think said the data was being integrated into the Super Search items. I have been looking for that response for the last few weeks, it was somewhere in the forums. I think that integration was scheduled for early 2013.
I purchased a subscription to the data package as well as my Premium family tree subscription and I still cannot access those records, although the tree keeps telling me the matches are there. So I am waiting to see what happens in 2013. However, I do feel I have paid a lot of money for nothing relevant.
I'm having a hard time figuring out what I paid for as well. I just signed up to the premium site and the data plan that is supposed to contain "full access to all our historical records: census, birth, marriage and death records, newspapers, family trees and photos, many of them not available anywhere outside of MyHeritage."
Yet everytime I click "View Records" it sends me to another page wanting 81.95. I suspect that My Heritage is a Ferengi owned business.
Thanks for writing. We're sorry for the bad experience you're having.
When you use the research tool and records matching in Family Tree Builder you are taken to our partner company WorldVitalRecords.com. Your SuperSearch data subscription isn't recognized there and so you are prompted to pay again. We plan to change this so that the research tool and records matching will take you directly to SuperSearch, but we have a little more work to do on the structure before we can make the switch. You can use SuperSearch at MyHeritage (http://www.myheritage.com/research) and get full access to all records there.
We have already fixed this for the next version of Family Tree Builder which should come out in the near future.
Regarding the notification or redirect, or developers can't manipulate the software without giving you an install file and a new version which needs extensive testing. Nor can we redirect people to the appropritate place, as when results are found you will be given a specific link that will show a record, and so if we do redirect then World Vital Records would not exist.
We extremely value your patience regarding this matter.
Hi. I have an active WVR subscription and I am unable to access the Record Matching content. It appears that your WVR active user data may not have been gathered for all paid up WVR subscriptions when you went through the process to activate us for Record Matching. Can you please organise for my promised access to Record Matching. Thanks.
“Good news: we have given all the users who have a subscription to WordVital Records or FamilyLink (the websites we acquired last year), a free data subscription for SuperSearch for the same duration. You are among the users who received this gift from us so you can enjoy Record Matches, for free!”
I have 10 Premium and Premium Plus sites. I tried to view Record Match results data and was directed to a page asking me to pay AGAIN for the data I already have in world Vital Records, which does not expire until Nov 2013.
SO, where is the "free data subscription for SuperSearch" promised above?
How many WVR subscribers are paying twice for what they should have already received per the above email?
So, MyHeritage purchased World Vital Records, using their data to charge subscribers TWICE for the same data?
Fraud! I hope this is an honest mistake and they will correct it soon, but "Look before you leap" Below is the ENTIRE email I received:
We're happy to announce the official release of Record Matching, a new technology designed to help you discover your family history.
Record Matching automatically finds matching historical records for your family tree, from our growing collection of billions of records. It can save you time with your research and allow you to make fascinating discoveries.
It can also be a blessing in adding color to your family history - as Record Matching is the first and only service in the world to automatically discover historical newspaper articles about the people in your family tree. It's the stories and pictures in these articles that can shed more light on the actual lives, personalities and achievements of your ancestors.
We hope you'll be delighted by the new discoveries we found for you already.
View your Record Matches here.
Record Matching features
• Automatic - saves you considerable research time
• Systematic - every person in your family trees is compared to every historical record we have
• Accurate - extremely high rate of accuracy, with a special system to reduce false positives
• Massive - covering 4 billion worldwide records - such as birth, marriage and death records, gravestone photos, burial, census, military and immigration records, newspapers, books and other documents
• Polyglotic - good with synonyms, phonetics and international variations
• Flexible - matches can be reviewed by person or collection, filtered, sorted, confirmed or rejected
• Up-to-date - new people you add to your tree, and new data collections that we add, will add new Record Matches automatically
• Effortless - new matches will be emailed to you on a regular basis
You currently have 1273 Record Matches.
Curious to see what we found for you?
View your Record Matches here.
Subscriptions and credits
Record Matches are provided for free as an abbreviated summary. Viewing full records from some data collections is free (e.g. Ellis Island and Find-a-Grave). Viewing other records in full requires a new type of subscription, called a data subscription, which also provides unlimited access to MyHeritage SuperSearch. You can also view specific records by purchasing pay-as-you-go credits.
Good news: we have given all the users who have a subscription to WordVitalRecords or FamilyLink (the websites we acquired last year), a free data subscription for SuperSearch for the same duration. You are among the users who received this gift from us so you can enjoy Record Matches, for free!
For more details about Record Matching and how it can help you with your family history research, along with interesting screenshots, please read our blog post.
Record Matching runs periodically, covering new data collections that we add constantly. So you can expect the number of Record Matches found for you to grow in the near future.