Thanks, Peter. So you had the problem on a V7 previous to 105? Alas it's also 7105 that has the problem on mine. I only have V5634 install file and can't find anything other than V7(105?) on the site so I've sent a message via "Ask an agent" on the support pages re a V6 download. Will post the response.
This new built-in editor added in 7.x are simply a pain to use. I'm sitting here, trying to write a note and it is so annoying to use, I am speechless.
It has so many annoying issues, I hardly know where to start. It has to be one of the worst editors made in the 21st century, or at least the worst implemented one in any software. Did you guys even TRY it before releasing your software?
In my opinon, this editor is useless as it is today. I don't want, nor need options to format text notes, I just want to write a simple text without being annoyed by the software all the time. If i want a nice looking text I will create a report.
PLEASE MYHERITAGE TEAM: get rid of this editor or at least give us the OPTION TO DISABLE THE EDITOR.
I've been asked to provide an example of how it's useless, so here is one:
Find yourself a web page with some formatting, lagre and smaller text, bold, italic and whatever.
Copy a selected text
Paste the text in to any Notes field using the new editor.
Looks fancy, right?
Now, try to make a large text smaller. Right, it's not possible. You can not make a large heading text smaller, you are stuck with whatever size you copied.
Ok, so let's try to remove the bold and make it in to normal. Select a word in bold and try to change it to normal. Right, sometimes it works, other times you are stuck with the bold. And what on earth...! Sometimes the bold word you was actually able to make in to normal, makes the next word after shift to the next line! Now you are thinking, "ok he hit the Enter button by accident". Nope, I didn't. The editor just figured out it was ok to make a line shift just there, for no real reason.
Another funky twist is that you can copy a text being black, and the editor changes the color to Grey. Why do you do that Mr.Editor? I don't want grey text, I want it black. Simple as that.
Hi John and Jack,
Family Tree Builder is currently available for Windows. We've started working on adding support for Mac OS X too. For those Mac users, please lend us your patience, we're working to bring Family Tree Builder to you too in future versions.%QUOTE%
I just joined and installed Tree Builder Version 7. It worked fine for a few days but now it has problems syncing to my family webpage.
First, I created the family tree using Tree Builder and then published it to the webpage. I've also checked off the box that doesn't allow family to update it online (webpage). I figured it might screw a few things up.
My relatives were able to make changes to the family tree (no just uploading photos)? I believe this may have created one of the first problems in syncing with the tree. However, it continues and I don't know why.
Since the Tree Builder wouldn't allow me to update my most recent changes. I downloaded the Webpage version and installed it to the tree and removed the old one. Then proceeded to make the changes. It seem to work but periodically it still won't sync?
I have the same problems and have sent 7 emails and have had 2 computer-generated replies.If there is a problem it would be polite to receive an email and then we would be so worried.I posted on this Post as others are confrontational.I do not want to take sides I just want to work on my tree.I really hope somebody does something
Hi,
I was having sync issues too; it would hang at 99% forever and not upload. I remembered I decided to use a different email address to log in and when I switched back to the original email that I used to set up the account I had no problems syncing (I guess I needed to give my second email account permission to make changes to the site lol). I had to make this change on the MH software installed on my computer. Hopefully this bit of information helps someone.
Donna
Well, "magically" my FTB software now working properly and no sync problem anymore, at least since monday morning though. I guess they have fixed it somehow.
I hope yours fixed too.
I just installed FTB v7 too. I had a couple of sites already, and created another. FTB was able to download the 2 original sites, but won't sync any of the 3. The sync hangs up at 96%, and if I hit Cancel, it goes to Step 4 of 4, but stays at 96 % for a long, long time. Finally it says Syncing the Project has failed. Please check the sync log for details. It took a long time and a lot of looking to find the sync log - the User Guide never mentions it.
The Sync Log says Sync Started at 15 MAY 2013 19:32:42 GMT-5
Wrong password specified
But I can't find anywhere to specify the password. I can set or change it on my site, in my web browser, but how do I set the password that FTB uses?
Unrelated but also very frustrating is the User Guide's info on Duplicates. It describes using the FInd Duplicates tool, but ignores the usage of the "Ignore" choice in the duplicates list. I checked the Ignore, but the next time I rand the Find Duplicates, they still all showed up, even though they were not really duplicates anyway.
I have been having problems with Version 7 since I installed it, and after reading a number of the postings here I can see my problems have just begun, so can anyone tell me how to go back to Version 6 without loosing even more of my work. I have been afraid to do anything for over two weeks for fear I break it even worse than it is.
I just added 700 names and info on version 7 and it crashed and wiped everything back to when I installed version 7 and I am not happy. How can we reinstall version 6, I still have a version on a little eeePC and a copy of my family file from before I installed version 7 on my other computer. Why will they not give us a download for version 6 so we can go back?.Version 7 never did a lot of what they claimed it does, the sync function is much worse and chews more bandwidth than the old publish function and I can't believe they released a piece of software with so many bugs.Maybe I can find the original install files for version 6 on 1 of my computers somewhere(wish I knew the name of the install file).I fully agree with the comments about this being completely unacceptable and why are they still allowing people to download the new version?.
I found my install files for version 6 and uninstalled version7 from control panel, then reinstalled version 6 and it found my family project with no problems.I am not sure if it found the old format files or the ones version 7 had modified because version 7 wiped out everything I had entered since I updated which is why I uninstalled it and I had a backup on another computer just in case but I did not need it.
God only knows what destruction looms within- so I revertd back to Personal Ancestral File (PAF) which I was using two years ago before MH.
I tried V7 and - my god it is a nightmare, adn I firmly believe that MH have a duty of care to fix it or provide users like you and I a valid path to regress to V6 and its somewhat dubious safltey.
In the mean time- be careful
I cannot believe how S L O W v7 is and was it tried before being thrust on us. I suggest that the powers that be are lax in their duty and they have provided a less than appropriate software update.
Come on MH- give us what we deserve or show us how to revert.
Oh, how I agree wiith you. You know if they just came out and said "we know there are some problems and we are working to correct them" I would feel a lot better.This morning I sent a note to one of the people on the team saying please, please, please just tell me what is going on, and of course I got one of those automated responses. My mail box is filled with them and FTB still does not work.
MH are really good on the "auto reply" but fall short on the real answer. The joke is that the auto reply says- "as a premium memebr you will get a prompt reply" or words to that effect. My experience as a premium member would prove otherwise. Being a premium member carries no weight whatsover. If one elects to have a basic membership -then smart matches are slow but the offer to increase to a premium membership will guarantee faster matching- once again that is promise based on falsehood.
I live in Australia and if this company were registered here , I would have no trouble in persuing a claim under consumer protection, MH are charlotans and deserve to be chastised on the inabilty to provid the product and its service that they offered in the membership.
But for honesty in the product and service- Severley lacking from myheritgae. SHAME on you and how about getting some honesty - and tell the users that thre is a problem and give the users a suitable alternative and timeframe for getting it right.
I've read through the forum post and I would like to mention several things here.
1) If you have any issues with our family tree builder 7.0 and you have written us we promise you - we will take care of these issues and provide you with an answer from our support team and not just an automatic reply.
2) Due to the new release of the family tree builder, and some new other functions (such as opening the editing of the family tree builder to all members, "record detective" (which is going to be released shortly), and the saving records automatically functions) we are swamped with responses from our members. We are doing our best to answer all of you, though it might take some time.
3) We are aware of the issues in our new release, we are doing our best to fix them. Our company works days and sometimes nights in order to provide you with the best tools necessary to create your family tree. We deeply apologize if you had any bad experience with the software - as this was certainly not our intention.
Daniel, I am not one to normally complain as I feel it is usually destructive, but in what we all are experiencing is wrong. While we appreciate your input it still doesn't help with us trying to continue to work on our trees. I am at a work stoppage because of it. Ver7 has been out enough time and there are certainly enough complaints. Why doesn't MH management even send out a notice of what they are trying to fix and a timeline for those fixes. I know for me my emails have gone unanswered. that certainly isn't good business. All new versions of programs have new bugs to work out. Look at all of microsoft versions. But at least they send out updates even if they are small ones. Remember we are paying for this product and deserve proper treatment. MH is a very good program, but remember there are others out there.
One last point, you never answered how to revert back to ver 6. Why not?
