Hello, my question is if is it possible to use two different accounts with FTB for two different family trees? I would like to ask my friend who is already using FTB to help me with my tree. But he is not able to do so even he uses my account details. I use only web interface. Thank you. Petr
It is not recommended to work with the same project in the Family Tree Builder software on two computers.
The sync function syncs all the changes that were made in your project in Family Tree Builder to your online site and all the updates made in your tree on the site back to the software.
When you work with the Family Tree Builder software installed on two different computers, the updates you make in computer A will update the online site, but will not update the project open in the software on computer B (not even after a sync).
When you then try to sync your tree from computer B, it will not recognize the updates on the family site.
If you wish to work on your project with more than one computer, we strongly recommend that you install the Family Tree Builder software on your main computer, and use the online family site to edit your tree when working on your other computer(s) or mobile device.
This way, all the changes that you make using other computers, will sync back to your software on your main computer.
Therefore I would advise you to simply invite your friend to become a member of your online family site and they will be able to assist you with editing directly on line leaving you in control of your Family Tree Builder Software and the sync processes.
In order for you to work on two different accounts and trees you will simply need to open another browser window and log into MyHeritage with the second account email address and password.
I mention browser window rather than additional tab due to the fact that one browser window will remember the cookies and cache and always log you out of one account when you log into the second. Each time you go between tabs you will either constantly get the log in screen again or be logged in as the person that is in the first tab.
I am very frustrated with MyHeritage now. I loved the functionality. But I haven't been able to synch my Family Tree Builder with my Family site for several weeks. Before that, I had regular problems and had to synch 3-5 times to get it to work once.I'm getting messages saying there are server errors. I tried resetting the synch and even tried creating a new small site and synching and that doesn't work etierh.
MyHeritage has been slow to respond. They finally said they would look at my computer but so far have not set up a meeting. That's why I'm posting here now. I've lost data twice because of this and I'm frustrated with the level of support.
Hopefully this will nudge them to respond or perhaps someone else encountered this problem and can help.
Please use the following links to contact the support team with the specific problem you are facing and the friendly team will be more than willing to help you and get you back on track as soon as possible.
Please don't close my post becuase it is still an open issue.
I have an open ticket with MyHeritage support already before I posted this. But no one is responding from support. . Support said they would look at my computer and I offered suggestions on when we could set that up but no response yet from support. Syncing remains a problem between the Family Tree Builder and the Family site. I can't do anymore work because I've been losing data when I try to synch.
Please don't close my comment until my ticket is closed. Can someone please contact me directly via email so I can get some further support.
here's my problem.......my wife has a son with someone she had no relationship with how do i add him to our family tree and tie him to my wife and her family.......and i have two sons with my exwife how do they get added to see on the tree?
J'ai installé FTB sur un deuxieme PC, un portable. C'est plus pratique pour présenter l'arbre lors de déplacements. J'ai un soucis pour effecteur la premiere identification lors du tout premier demarrage de FTB.
Un pop up me retourne une erreur car le mot de passe que j'ai fourni est incorrect . Il me propose aussi de gerer un mot de passe oublié.
Bien que je soit sur de mon mot de passe, j'ai fait la procedure de changement de mot de passe . J'arrive bien a m'identifier sur le site de myheritage.fr a l'aide de ce nouveau mot de passe mais ne parviens toujours pas a franchir l'etape d'identification lors du lancement de FTB sur ce portable.
Sur mon autre PC (fixe), FTB fonctionne tres bien, il ne m'a pas posé la question concernant le mot de passe.(compte tenu que je l'ai changé)
Auriez vous une suggestion à me faire pour débloquer ce problème?
I would much prefer that the developers devote their time and energy in cleaning up problems in the existing FTB and and its coordination with the online tree than in introducing new features. Any new function added to software brings with it problems and unanticpated effects that plague developers and increase distracting complaints in these fora.
Hi. I started a small tree on the MyHeritage website. I had a larger tree on Geni so I exported the file, downloaded Family Tree Builder, and imported the geni file and merged it with my MyHeritage tree all in Family Tree Builder. I synced it and now on the MyHeritage site the number of relatives I have reflects the import, I have many more relatives than before, but when I view my tree on the MyHeritage site the imported relatives don't show up. And if I add one manually there is no notice saying that that member is already in my tree. Please help!
I keep a database of documents and photos and give document a name that begins with the person's ID that is displayed in my FTB database. I chose this system of naming because I thought the ID would be fixed and it would distinguish between two people of the same name. I have over 5000 people in my tree and well over 5000 documents and photos, all named this way.
After having to take a prolonged break from working on my tree, I just returned to the project. After upgrading to the most recent version of FTB, I started adding documents again. But to my dismay, I discovered that the FTB individual numbers had changed. The person who used to be 135 is now 134; the person who used to be 5006 is now 4834. Yikes. That means that all my careful tagging of the documents has gone up in smoke.
I keep GEDCOM backups of my tree, so I looked at the source files going back to 2010. I see that a some point, the GEDCOMS start to include the RIN automated record tag. The RIN numbers correspond to the "person ID" I used to see in FTB and which I based my document database on. So, the data I need is still there; it's just that FTB no longer displays it.
Is there some sort of switch that FTB uses that would let me see the RIN instead of the ID?
If not, can you suggest an alternative to manually renaming all my documents with a new number (which might change again somehow someday - I don't know how it happened in the first place)?