I visited a distant relative over the summer and he gave me a GEDCOM file from his family tree. I believe he uses Family Tree Maker. I’m trying to import his information into my tree.
Using the GEDCOM import feature I was able to accomplish this however all 503 of his people come in as unrelated people. Many of these 503 are duplicates with people I already have in my tree, though he often has unique information including notes from interviews that I’d like import.
Any suggestions on the best way to reconcile this?
BIG THANKS to Marianne, Shlomi and everybody in the support team.
Finally, after a year I have been able to upload/sync my tree (223 787 records and almost 10 000 photos)!!!! Seems you might have fixed the sync problem for large trees.
Only hope it will work in the future.
Just a small issue, the sync engine seems to stop at 99% so I I´m NOT sure that everything is synced correctly. But the tree is updated/synced with all records BUT it might miss some photos. Have not been able to sheck that out.
So, after posting a scathing item regarding Customer support, it appears that MyHeritage refuse to accept that they have poor support and SO THEY HAVE REMOVED MY POST!!!!!!
Instead of running around with your heads in the sand, Customer Support, why the hell don't you just respond and answer. Census is unacceptable and if you even refuse to acknowledge you have a problem with Customer Support, then we should just pack our bags and go elsewhere.
This will also, no doubt be deleted, but maybe someone will have the B---s to answer.
They are just scared that they might seem to others to be human after all!! We all make mistakes but there are very few of us that care to admit them especially in public. MH are just such an animal that they seem to think they can do no wrong, The vary fact they have deleted some posts just goes to show how insecure and afraid they are.
Read this quickly as I guess this will be deleted again too.
Just for the record and for all those Jobsworths reading this forum to see what they should delete, I AM STILL WAITING FOR A RESPONSE FROM DEAN! WHERE IS HE, ON HOLIDAY OR HIDING!
Yes Dean, you did, BUT your mail came AFTER my posting! Now, you may have crossed with my mail but based on experience I would suggest that your mail was sent to me BECAUSE you had read mine! Call me a cynic but MH has yet to do ANYTHING to convince me otherwise.
I hadn't read your post and the email was not sent as a result of such. The email was sent as I am working on your case and felt that you desreved to be kept in the loop as to what is going on. This is what I would call good customer service and I am sorry that you feel otherwise.
You can be assured though that your case is getting priority investigation and I will continue to keep you up to date with the findings or ask any additional questions should I require.
Thank you Dean. I still remain a cynice as it has taken nearly TWO MONTHS to get to the stage you are at now DESPITE a raft of e-mails to MH support who failed to read and understand the problem.
Good customer support will ALWAYS get my support, however the way in which this has been handled until recently fell way short of good AND I still have not received ANY satisfactory reason as to why my original post on the problem and various subsequent ones got deleted and removed from the forum. Good Customer Support is about taking criticism as well as plaudits from Customers. Removing posts that DO NOT fall into the abusive and downright personal attacks only goes to show how arrogant MH is.
Remember, perception is TRUTH and having the ability to admit you are wrong is a trait ANY customer support team MUST have if they are to satisfy their customers and move forward.
I reckon that what you are proposing sounds like an excellent idea! Even at this time of morning a good cold can would help.
Once I have my problem resolved I'll post the solution here as currently MH are doing what comes naturally, keeping their cards close to their chests and not telling anyone but me what is happening. Just so they can cover up their lack of support.
Meanwhile you keep the old dingo company and count the stars!
In true MH fashion I have at last managed to get a response to my query but AGAIN, they are using e-mail to respond so nobody else can see just how pathetic the service is. MH surpisingly woke up after I sent an e-mail to one director who happened to be part of the Venture Capital company that invests in MH. I only took that drastic step when I received absolutely zero response from Customer Support and the CEO.
I wouldn't advise that everyone gets to that level of complaint but MH are there own worse enemy. I could even go so far as to say that they are probably in the same league as TalkTalk when it comes to Customer Service and support.
Anyway, when I finally get a response as to how they will fix the problem I shall post what the problem was and what they have done to resolve it.
I have also run into the fact that MH do not like constructive critism, for them everything MUST be rosey.
Also as the are no written forum rules, the moderators make them up as they go along, delete your critical post, and then send you a personal message saying that they would rather answer your point via personal correspondance rather than let others know, claiming it is particular to your own data only. Hmmm.
You are 100% correct. A forum, by definition, is a place to air both positive and negative issues. However, if you always refuse to accept that you can do no wrong., then you are on a slippery slope downwards. Arrogance like that will not help to move anyone forward.
What I have done is to now contact others who will hopefully bring to bear some sort of pressure on the Management of MyHeritage. Time will tell if my route is equally arrogant but I hope not. Watch this space and let's see what transpires from my effort. Always more than one way to skin a cat, as they say!
I have a situation in our family where 1 male has created 12 different offspring from 12 different females, without marrying any of them, and with no formal relationship with any of them, currently today.
I've tried setting up FTB builder with a situation like this but for some reason it only shows one male with 1 female on the screen as parents at a time. It seems unable to display 1 male with 12 unrelated females and show all of them at the top of the tree at once. And I don't know why and I'm confused.
You do nothing wrong. FTB can only show one family (Mother/Father) at the time. If you publish your tree to the web you will be able to see the male and his 12 females and their respective children at the same time.
I have many examples of that in my tree, especially where a child has died as an infant and the next child of the same sex has been given the exact or a similar name. (Even sometimes THAT child dies as an infant and ANOTHER is given the same name.)
But I have not found this a problem; the computer will show a warning that you have another of the same name and you just click on OK if you want the new name in the tree too.
I found the solution . It is possible to export the descendants of a single person in ged format . All I need was to choose selected persons on one of the screens during the export function . Thats all . It works very well.
I am using secondary language functionality in FTB. One is English and the other is Italian (Just for name sake. Conversions are not true Italian. But this is a unicode naming in my local language). When I update the secondary language in FTB and generate a chart, output comes properly.
Issue is when I save the chart in PDF or print it in my home printer.
Save in PDF – Some characters are missing completely
Print to home printer (Save to PDF using Adobe Acrobat PDF/Saving to OneNote) – some junk characters are displayed
All this is when I use one of the standard Microsoft Fonts.
And when I use a Unicode font, the result is even worse.
Please help me in resolving this.
Please refer the below screenshots for more details.