I am sorry - but your post does not explain at all or even ask more questions over what the hell went wrong with the program......... Surely the point of having a forum is to give support.
I wound back the program to the last version and am working off this. I am not renewing my subscription to MH I am afraid............any hard queries seems to get very light on responses. Surely can someone at MH tell me why my onlines tree had 22,000 people when my home PC version was at 14,000 people???
I have deleted all of my trees from the web thanks...
PS..I have checked the box send me an email when someone replies but I never get emails - I see that you replied 14 days ago as well
After I list my relationshiops - I had to use my last good backup. I then went back one version.
After the email notyice of version 6 - I tried my luck with my current version...and back luck again.
The issue occurs with the same base file - note that I work on this each day. I am happy to send this file over - it has 14,000 people but 800 photos (so this is why the files will be large).
Note that when it happended the first time > i got a message that I had duplicates and it then processed them all by itself - I had no choice in the matter. Now..with version 6 - it did not even do this ie ask me or say so. The issue occurs after a shutdown - even with a normal shutdown, you may get a message upon re start that there was an error / issues with the last shutdown (when it shut down normally).
I do not know what when I loaded ver 6 that it was loading additional components - pls explain this...when I uploaded to the lastest version.
if you look at my prior post on this topic..it says what happened/when etc .
I am using ver 5.3 for now...but it keeps on coming up with the upgrade message on start up.
I am not longer sub to the > 200 on the tree - hence, my tree has been removed from the web..so you will not see it unless you have archives.
I am using the same data file - after I recovered from the second crash - lost a days work - this is still my working file which i used fore the ver 6 upgrade - I took a pre caution before I did the upgrade to ver 6 so after the repeat issue - I just moved the files over and went ahead with no issues
The number of names in my tree m.m in my welcome message, disappered some days ago. When I Click Restore Default Message, nothing happens. What can I do? Is this happening only with my welcome message? Support - please answer me - help me!
Thank you for writing!
The issue you described seems to be a bug on our system that doesn't allow the system to recognize the tag <Family Tree Summary> in norwegian. I informed R&D about this issue and it will be taken care ASAP.
Sorry for the inconveniences and thanks for your patience.
My welcome message has been ok from the start of my membership. It is only the last week the number of names disappeared. I have looked at other Norwegian profiles, and theirs are ok. I hope you find the problem with my welcome message. It looks so "empty". :-)
In this version of the Family Tree Builder minor bug fixed were included. We are constantly working to fix bugs and release new versions, and I hope that we will be able to fix those that you reported in the near future.