The description of my problem is easy. When I start my FTB, processor is fully loaded (which is OK), FTB window appears within several seconds. Then all my data are loaded into FTB - the same, processor fully loaded, several seconds. OK.
BUT - instead of I am starting to work with the application, processor continue to run on 100% and I am waiting several minutes (!) until load of processor suddenly goes down and everything is OK. I can work. In the process list, 99% of processor is occupied by FTB.
Would you be able to take a screenshot of the FTB before it crashed for me? This will help me forward the problem to our development team for debugging. To take a screenshot, please follow these steps:
1. Press the Print Screen key on your keyboard; it is the key labeled as “PrintScreen” or "PrtSc". This will copy an image of the MyHeritage screen to your clipboard.
2. Click the Windows Start button in the bottom left corner and run MSPaint. It should be under All programs > Accessories > Paint.
3. Click Paste from the Edit menu, or simply press CTRL-V.
4. Save the screenshot as an image file and attach that image to an email and send it to me to: firstname.lastname@example.org
Thanks in advance,
Please let me know if you encounter difficulty in taking the screenshot.
Just downloaded Family Tree Builder on Windows 7 machine.
Getting an error message when trying to create new project using the Quick Start Wizard. The message is as follows:
"An error occured while trying to create Genealogy Project "name". You may clock 'Back' and try to create the project again, this time with a different name"
I believe it is a Permissions problem. I have tried running the program as an Administrator and running in Windows XP Service Pack 2 Compatibility Mode. It is my work computer so I was trying to avoid asking our IT staff. I am an Administrator on the computer and on the network and do not have problems with other programs saving data.
I would also start by giving you the same advises Eric gave you, please note that a new version of FTB will be available tomorrow (FTB 6). It will be available for download on the following link : http://www.myheritage.com/family-tree-builder
Please let me know if the problem is unresolved after you tried with the new version.
I'm not sure but it could be a Windows feature that starts all applications which where active before it restarted.
I have switched of all Windows Update automatics since I am not so good at always saving my job when leaving the computer and of course it restartes, as soon as I leave it, because an update and I will loose all unsaved job.
And there are 2 types of update switches. One for normal updates and one for important updates so switch of both and do it manually when there is an update.
No, I have not run the Family Tree Builder in a month so it did not stay active when restarting/shutting down Windows. The application has launched occasionaly several times since I installed it 6 months ago. It's something like a Java update or Flash update - they pop up every few months. But you can turn this feature off in these programs.
I can not locate an option to turn on/off updates within the FTB application (Tools->Options).
In that case your problem is very strange. All other posibilities I can think of should start FTB every time you turn on your computer. Perhaps I'm not an average user. I keep my computer running and just occasionally restart it or turn it of if I'm away for several days. So maybe I could have the same problems but never notice it.
I, too, have this same problem. I am running Windows XP and Family tree starts every time when I start my computer. It did not do that earlier, but now it wants me to upgrade and keeps reminding me every time. This is most annoying. '
I am using my PC with non-admin rights and downloading the upgrade gets me nowhere. So, I just close the notification. But then Family Tree program automatically starts. So, I need to wait for it to start and then close it.
There is no switch in the settings that would remove this stupid annoyance of forcing upgrade check on startup and auto-starting the program. And I cannot mess my registry without going to our PC support, which I am reluctant to do for this kind of private use.
I would strongly recommend that you re-engineer the software and let me decide if and when I want to check for updates.
I am not getting any help from the company, people, or groups behind the Family Tree software, or the My Heritage site. So, I have decided to stop using the software. I am sorry to say that I find it untrustworthy, since the software writes thing in my PC registry, which they don't tell me about, and I get no help in trying to figure out what has been done.
At the end, anyone wishing to stop tha annoying update checks, sholud go to the registry and seek for FTBCheckUpdates. Do remove all indications to that piece of software from the registry, and you'll get rid of the persistant autostarting of the Family Tree software.
If you dont want Family Tree Builder to look for updates automatically you can turn off this feature by opening the "About Family Tree Builder" window under Help menu, and do a right click over the logo. This will display a menu with the option to "Stop looking for Updates"
I followed your directions to "Stop checking for updates on startup" (very cleverly buried in a place no one could be expected to find). The cursor highlights the choice, but clicking on it produces no evidence that the change was accepted.
Q: Why doesn't MyHeritage try being less coercive and deceitful as a business model? It might enhance your image as a responsible company rather than behaving as if you were an agent for the Israeli Mossad. Along those lines, you might even consider the possibility of taking the radical action of mimicking what every reputable software company on the net does. I.e., place an opt-out button on the first page of every auto-update pop-up. I can't help but wonder what else you and your government handlers have buried in your automatic, middle-of-the-night "family tree Updates".
I thought MyHeritage was a large enough company that it wouldn't succomb to the temptation of planting surreptitious trojan horses on the computers of its trusting subscribers. Wrong.
By the way, MyHeritage is no longer simply a start-up threat to its subscriber's security. The most recent version of MyHeritage's trojan hijacks my computer and takes me to their site several times throughout the day whenever I'm on-line. Who knows? Maybe CNN News is accepting a penny-a-pop from this outfit for allowing it access to my computer? Or vice-versa? Or both? It seems our entire economy is now functioning as one, massive circle jerk. Since MyHeritage already has unlimited access to our computers, we should all demand, en masse, that they delete this feature immediately. Better yet, we should begin petitioning our local, regional and national lawmakers and regulators to put a stop to this extremely destrucive, intrusive practice, web-wide.
After you press on the button "Stop checking for updates on startup" the option should disable the check for software updates. This should definitely affect your computer after restarting it (as the process already runs on your machine's background). If it doesn't you can always write to our support team's email: "email@example.com" and we weill try to resolve the issue.
We have nothing buried in the automatic updates except for trying to find the latest version for your Family Tree Builder. The reason that it runs as a background process is to notify you when there is an update for you software even when it's closed. We always recommend updating to the next version because it is more stable than the previous one.
We are always looking for ways to improve the buisness model and the user experience.
Our software doesn't implant any trojan horses, nor does it conspire with the Israeli Mossad or CNN news.
I'm running Windows 8 and also ran into problems uninstalling this Trojan which wants me to upgrade to the paid Trojan. It is as bad as the Ask.Com and will soon be distributed exclusively through worms and viruses...
This is the way they do it in Israel, you have to pay for everything even if you never indended to buy it at all. Even if you simply pass by you will be charged to your credit card and will spend years trying to get your money back.
Deleting Family Tree Trojan from the Run Registry should help prevent browser highjacking.
Any idea how to completely uninstall this crippleware? Need to give my laptop to my collegue.
I am too very annoyed with FamilyTreeBuilders intrusion on my computer with frequent pop up windows. I am, however, not a very experienced PC user. Mabe you could tell med how to get rid of this illigitimate update junk.
My programme is also freezing up all the time. It is driving me crazy. I am close to having to renew my subscription and am getting very, very annoyed with this. Why update everything when it is all running OK? We don't want bells and whistles - just a tree programme that works.
I am having an issue with publishing my family tree from the Family Tree Builder to my online site. I've already done this successfully about 6 months ago however, this time it doesn't seem to work. Each time I click Publish in the FTB I get an error telling me that another user is managing this site and I do not have permission; however, that is not possible because I created the site and am currently the only member. When I click the icon "Visit Site" within the Publish menu in FTB it brings me to someone else's online site and not my own. Somehow I believe the FTB has been linked to someone else's site and I'm not sure how or how to fix it.