If anyone reading this post continues to have problems a) make sure to update the definitions on your anti virus software, b) contact your anti virus vendor and let them know about the problem, most of the companies we contacted responded very quickly, c) write us to let us know so we can work to resolve the problem right away.
Thanks to everyone who took the time to write and help us resolve this issue so quickly.
To let you know, I just received word that Bitdefender has now updated their definitions and you should be able to update definitions in your software, reinstall Family Tree Builder and continue working on your tree.
Another note for Family Tree Builder users, your family tree files are saved separately from the program in your My Documents folder. They will not be affected in any way by uninstalling, reinstalling the program.
I am a new user to the Family Tree Builder and have been using the package for about 3 months. I opened up the tree on Saturday morning to find that all the files were empty and that the program had been wiped from my PC. I re-installed the program and to my dismay when I downloaded the backup the whole tree is scrambled to such an extent it is irreparable! I have tried repair it using the online help and instructions but it seems the whole thing is corrupt and unusable to the extent that my grandson is now the second spouse of his great grandfather! I was using the version 5 and upgraded to the version 6 and everything was working beautifully up to Saturday 21 January.
Please recover the backup file of your tree by going to Start at the bottom left corner of the screen > My Documents > MyHeritage > project name > Backup > backup date > Database > double click on the file to open it in the Family Tree Builder.
Thanks for trying to help. Unfortunately the backup folder on my computer also was deleted together with the program. I tried downloading the online backup but this was also corrupt. After a few attempts to correct the inconsistencies I gave up as things just got worse. Somewhere along the line I must have ended up with a corrupt program download. I have now deleted everything from my computer and have re-installed the version 6 from scratch. I am now in the process of reloading the info back into the tree. As yet I haven't got far enough to publish it online but I will do so as soon as I have sufficient data and photos in the tree. Lets hope I have got it right.
I want to export a PART of my family tree to Excel and import it to a new one. The export seems to be fine and in Excel it seems that the right persons are exported BUT when I try to import the .csv file I get an error message telling me that one heading is wrong!!! I have not done anything, just exported and trying to import the .csv file. What's wrong?
Perhaps you tried to export a custom report? These reports cannot be reimported to the Family Tree Builder. Please try exporting one of the regular reports that are offered, and you will see that you are able to import them.
Thanks for your answer but I don't quite understand. I have a Swedish version and the choice i get is (traslated) Export a special report and I chan choose under Persons (All Persons, Choose persons....) and Fields to export (Standard fields ....) What do you mean by custom/regular reports? Where do I make the choice?
When I export the person list it get's opened in excel. After that I use text to columns, because that's the format I want to use to add more persons. When I save as csv file again (with no changes), I ll get the same error message at importing. Looks like you only can import the file in the original format, but that is useless, so I think Im doing something wrong
I have just downloaded v6.0 and have been looking at the NEW profiles page and have realised that the map information is incorrect. I live in Barbados and most of the evnts for my family show up in some part of the USA even though I have Barbados in the address.
Is it possible to edit these places on the map manually? FYI, I have tried running the maps function but get the script error.