I have the same issue. I can't seem to notice a pattern to the problem. It has happened when I 've been online, and offline. When online, I have never been on the My Heritage website. I agree that the problem is annoying!
I have a problem in FTB with citations. Maybe I'm not doing it right.
Let's take a recent marriage announcement found by the Record Detective (it actually found something useful for once, so I give its proper name!) It was a 50th wedding anniversary and it provided, at the very least,
Confirmation of the date of birth of the bride
Confirmation of the date of birth of the groom
The date of marriage fifty years ago
Name of spouse of the only daughter
Residence at the date of the anniversary of the bride and groom
Residence at the date of the anniversary of each of the three sons, and daughter (four facts)
That's at least nine facts to be cited to this anniversary announcement.
I want to store this announcement as a citation, which FTB for some reason calls a Source. Okay, the source is the Fort Wayne (IN) Journal-Gazette, 10 Nov 1917, page 9, column 1, with the URL of the page image.
FTB "sources" don't seem to be set up for periodicals, and unlike other family history software, doesn't give any options to match current genealogy citation standards.
Anyway, if I enter all the appropriate data in the "Source" there is no place to put the date, page, and column because it's a source, not a citation. Then, when I go to use that source as citation for each fact listed above, FTB expects me to repeatedly put in the date, page, column, and text. OVER AND OVER AND OVER. NINE FRICKIN' TIMES!
Incredibly stupid, incredibly inconvenient, and something I and others have repeatedly requested be improved. It's so much easier at ancestry.com and Family Tree Maker 2012.
PLEASE, MH, FIX THIS.
As a short cut, I put the date, page, and column in the title of the source. Of course, having put all the info into my Source, I don't bother putting it into individual facts -- with the result that the info is not properly included in some reports.
PLEASE, MH, FIX THIS.
Or is it me, and I'm missing somethign I should be doing?
We understand that our FTB software is using an old-fashioned source and citations system, that doesn't match the current standard of genealogy citations. For example the attributes of URL and page are more fitting to what we call 'Source' and not under 'Citation' as it is today.
This is only an example, but we are planning on upgrading and improving the way our system documents sources and citations.
I have forwarded your example and feedback to our product manager for further consideration.
I hope that your post will bring other users that will add to this discussion. It will be great to hear from the users how they use sources and citation in their project and what they think could be done better. It will also help us asses how important this issue is to our users.
. It will be great to hear from the users how they use sources and citation in their project and what they think could be done better. It will also help us assess how important this issue is to our users.
If you want to know how to do it better, check ancestry.com for a start.
I suspect that your target market is the individual doing a family tree for fun. To most folks, evidence and documentation, may be relatively unimportant.
Looking at the average trees around, people could care less about documentation. Most online trees doesn't contain anything at all. That is why we have so many fake trees around, people think smart match is a primary source :)
I care, A LOT, about sources and citations. Pretty please, if you can make anything better and easier for the average Joe to make use of it, do so, and make haste.
As a side note, I've made a suggestion for product improvements earlier here on the forum about linking to source documents on local computer. I assume this will be of interest when the sources/citation-system are being looked at.
I would say in the past 4 months it seems like FTB started to lock up periodically and now will lock up several times per day. Besides this fact the module which is for "Place - City State" will show warnings "not connected to internet". Also, as soon as you input data or change data for 1-person, the program takes over and will re synchronize the entire file. At this rate, you will average one person every 45 minutes, and no sarcasm!
For awhile I would utilize my FTM program from Ancestry due to its flawless and much faster, however importing/exporting gedcoms and deleting old file from MyHeritage and uploading updated files is getting to be a pain. I prefer MyHeritage over Ancestry, but this is rediculous.
Thank you for writing us in the forums and I'm sorry to hear that you have a negative experience with our software.
I would like to comment on the issue that you are experiencing with the Places lookup - we are aware of this and it should be fixed by our developers, they are working on it.
Regarding the lockups, it seems by your description that you are possibly working with the automatic sync on. If it causes trouble for you I would recommend you to disable it by going to Tools > Options > Sync > Automatically sync... - disable that function.
So I haven't used FTB in quite some time now, but see that there is now an option to allow other members of a Family site to edit the tree (a FTB generated tree) while still having it sync with FTB.
This is great and I've waited a while for this feature, but I wanted to confirm something before I started using this feature.
If I (as site owner) change the settings from FTB to allow others to edit the tree will I have the option to review the edits others make before they sync with my FTB? If so will I will be able to review (and accept) them one by one? Or will all the changes made to the website tree automatically sync with my FTB tree?
I've been using windows only in Virtual Box in Linux for a few years now. I started using your program in a virtual box and it worked fine except that I've NEVER been able to sync with the online version and still can't.
I resorted to doing all of my work online which is much more difficult to do with not having right click available, and many more usability issues concerning online vs desktop.
My question is, do you have or plan to offer non-windows version? I am a premium member, and would be happy to beta test and/or pay more for Linux version.
Thank you for writing us in the forums and we appreciate your patience with the syncing problems (I have sent you a private email to try and resolve that problem).
We currently have plans for a Mac version, and I'm sure that as time progresses we will start to consider more and more making a Linux version as well. However, it mainly depends on the amount of requests we get from our customers. If we see that a lot of our members use Linux then we may speed up this process.
Currently there are no plans for a Linux version though.
It really is about time you did develop a version for Linux. You say that you are waiting for members to express an interest, but to be honest that won't happen because anyone using Linux is unlikely to be a member, given that your software isn't compatible. You have developed a mobile version which runs on Android - a linux based development, so how much harder would it be to extend that to linux?
I've been a member for some time, but I don't currently use your product because I no longer use windows - I would love to be able to come back!
In this blogpost from the 13th of April 2013, part of the post state: "We've started working on adding support for Mac OS X too. Mac users, please lend us your patience, we're working to bring Family Tree Builder to you too."
I feel rather silly still waiting for this. Too bad Mac users are not able to get the same features as PC users have, and the online version requires too much manual work to be viable for a large family tree.
"More important issues" in this case (over 2 years of no action) is like saying "Mac users go away".
Please note that we do understand your frustration and know that it would seem like the same message is being sent over and over again.
This is true however for the platforms to be supported this requires the development team to dedicate a lot of time towards getting this up and running and as I have previously mentioned this may take some time due to the fact that they are working on more pressing issues effecting current platforms.
As far as to estimate how long this would take, I wouldn't want to casue you and other users any further frustrations by giving a time line to this as it is out of my hands.
Again to reiterate, we do understand the frustration this may be causing and can only apologize for this not taking place.
I sent a message to technical support about this several days ago, but have not heard back from anybody.
A week or so after I upgraded to FTB 126.96.36.19921, the feature which allows you to enter a partial geographic name and click a search button to get a fuller place name stopped working. (See graphic below.) If I enter a geographic name which has previously been used on another record in the Project, I still get a green check mark stating it is OK. However, if I come across a new place name, enter data, and cliick the blue question mark... I get the error shown in the image below. ("Notice: No Internet Connection - place could not be found.")
This is, of course, absurd... because I know the Internet connection is working. I have umpteen windows open at all times. I've been able to work around the problem by using Google and Wikipedia searches, but that has sure slowed down my work flow.
Why is this happening?
Is anybody else experiencing this error?
What is the source of the data which is searched and retrieved when you click on the geographic name search button?
The documentation is remarkably silent about this feature. What I find odd is that the feature worked for nearly two weeks after the upgrade from FTB 6.x to FTB 7.x. I imagined, iniitally, there was a server down someplace, now I am wondering if there has been a DNS change in the server being referenced. Or, is this a configuration issue on the Windows computer I am using?
I am having the same issue running build 7121. This worked a day or two ago. I also tried uprading to build 7124 a few minutes ago, but still have same issue. I wonder if it is a server or network problem on their end?