I am using FTB 6 on a Windows XP Pro machine, and the FTB program sometimes causes my entire computer to freeze. This problem occurred with FTB 5 as well; since upgrading to version 6 the problem has lessened considerably but it still occurs sometimes.
There doesn't seem to be a specific action that causes the freeze, but it happens often when bringing FTB to the foreground after using another program on the taskbar. I frequently switch back and forth between Firefox, Windows Explorer, FTB and other programs as I work. It has even happened when bringing FTB to the foreground after a period of computer inactivity. For example, yesterday I was using Firefox in the foreground, with FTB and other programs also running, then left the computer to do something else in my house. I returned after about 20 minutes, and immediately upon bringing FTB to the foreground the entire computer froze. (I do not use a screensaver.)
The freeze is complete - no mouse movement, hard drive activity or anything else. I must physically reset the computer and allow it to reboot.
Thanks, I will give chkdsk a try, although if it's not a FTB problem it's pretty odd that it only happens when using FTB. It has never frozen this way under any circumstances other than running FTB as the active foreground application. Not even once.
Ran chkdsk - all it found was some free space marked as allocated (which it corrected), and it corrected errors in the uppercase file. Even so, I had no errors after some minor use so I thought maybe it was fixed, but FTB froze up my machine again today. Standard Windows firewall, Avast antivirus, Windows XP Pro (32 bit), 4GB RAM on a Core2Quad desktop machine @ 2.4GHz (not a laptop). There are about 560 people in this project, in directory My Documents\MyHeritage\ (I think that's the default, isn't it?)
I have SP3 , totally updated. No other updates show up through MS update and it's a bog standard install on a Dell Vostro 410 so there's very little else in the way of drivers but I will check. I already did #1 - when I reinstalled FTB I moved to a newer version; the freezes lessened considerably but did not go away. I will look into the rest, thanks!
I have downloaded FTB_5634 today (20 Feb 2012) and installed it on Windows 7 professional 32-bit. When I click the 'MyHeritage FTB' icon to launch the software, the cursor changes to indicate activity but this ceases after about 2-3 seconds and nothing is displayed - not even an error message. How can I get this software to correctly start?
I'm having an issue while using Merge function - Step by Step. The dialogue box is displayed, however not all of the data fields that should be able to be edited can be edited due to incorrect sizing of the dialogue box.
The problem is local to my PC because I don't see this issue when I checked using an alternate PC. I have rebooted the problem PC and I have even upgraded FTB from ver 5.0 to ver 6.0 wich did not resolve this problem.
I don't recall making any changes to my PC's settings, either inside or outside of FTB that could explain why only this dialouge box is not displaying correctly. All of FTB's other dialouges are displaying corectly.
Appreciate a reply if someone else has had this issue and knows what they did to fix it. Thanks.
I am having a problem with this function using step-by-step intelligent merge of details. My situation is that a father has two sons of the same name and different dates of course. The match finds the incorrect one so I change it to the correct one and on the front screen I see that they are both matching. However when I go to the next page I see it is the original details of the person the program first found and not to the one I changed it to.
Ver 220.127.116.11.7129 (hate the scrolling text in help about that cant be stoped to read)
I am having the same issue. It is not a problem of type size. This problem began when I upgraded to version 6, and I sent in the error a while back hoping for an update to fix this error.
The window itself is not the correct size (I know this from the previous version of using the program v5), and therefore you can't see the comparative information from the other tree when you are doing the step-by-step compare. Thus, this important feature is not available to me to use.The window size specified in the software call is either specified incorrectly or called incorrectly.
I have uninstalled and reinstalled and restarted Windows and that does not make the problem go away. Please get to the bottom of the software bug and issue an update soon.
Is it possible that you have more than one tree (project) on your Family Tree Builder and that you are looking to a different tree than the one you saved the last time? To check if you have a duplicated project, please enter to "File" > "Manage Projects" there you will see the entire list of trees that you have on your computer and when were last modified.
Please note that the Family Tree Builder storage is completely reliable. If you make a change, close the tree and reopen it later, the change will remain. Furthermore, the system saves "AutoRecovery" files every few minutes (5 mins by default) and create Backups every 7 days (also customizable).
In addition, if you publish your tree to the family site, you will have a online backup that can be restored to your family tree builder with a few clicks in case you needed.
Hope this information is useful. Please do not hesitate to contact us directly to: firstname.lastname@example.org for further comments or questions.
I have experienced that some users, having the same problem, are using restore to open their project instead of open. Also be sure you are not working on different projects... you can see a list of all your projecs in File > Manage projects.
I occasionally get an error during the publishing process as per this example,
Warning: 1 photos were not added to the site. The photos may be missing, have incompatible format or are corrupt.
It would be so nice if it named the problem file it was having a trouble with. It's not always obvious and would take out the guess work. In this case it was because I removed a picture from Tree Builder but it was still on the online site. Once I deleted it from the online site I republished and no error was reported.