When I navigate to C:\Program Files\MyHeritage\Temp it lists all my zip files, 13 in total that it uploads. It uploads all of them and then the process aborts with the following message in the log file:
23 APR 2012 19:02:05 GMT 2: Started publishing project Family Tree (Melanie Herbst and Freddie Botha) to site Melanie Herbst's Family Tree Web Site
23 APR 2012 19:14:39 GMT 2: Error: zip file error - (zip file error : 199)
23 APR 2012 19:14:40 GMT 2: Error: zip file error
I have version 184.108.40.20634 of the Family Tree Builder.
Please advise on what steps I can take to try and resolve this issue.
Is it possible to cut a branch with family members and move it to another branch? My grand father and grand mother had the same grand parents. I found out too late. So now I have several members twice in the tree. Instead of correcting this member by member, I would like to cut one branch and past/move it to another. Is this possible? Thanks.
Thanks, that worked partly (for duplicates with different ID- numbers). I have duplicate persons in my tree with the same ID-number. Is there a way to correct this? Attaching or detaching has no effect. I could send you a screenshot. Thanks.
As you can see, there are 2 instances of Hermannes Schuurman and Johanna Gooij. They had Barta Maria Schuurman and Marinus Schuurman as their children. Each of these children had a child, my grandfather and grandmother, so they were cousins (is that the right word?) of each other and who married each other. Obviously FTB can't cope with that. I hope you can reproduce this situation so that you see what happens. Thanks.
I have two problems with smart matching. I do have a Premium Plus account.
In family tree builder on my computer when i went to smart match and then did a compare there used to be a merge button. Now when ever i do a compare the merge button is alway's grayed out and i am unable to merge the data.
On the web site i have a similar problem. I used to be able to edit the person in my tree from the smart match compare. But the edit button there is now gone as well.
Both problems i have been unable to solve. I have send two messages already to the helpdesk from MyHeritage but they do not respond very quickly and it is getting to be annoying.
Another day of pure frustration! The new version helped up to a period of 5 hours, then the merge button went gray. Back to the same old, same old. We re-installed the version that you recommended, still GRAY!. I have full membership at Anchestry.Com, which I would prefer to stay out of, as working in both can become a nightmare, however, this program still has too many kinks in it, plus the fact that the help support takes excessively long to respond. I am trying to generate a professional family tree for my grandchildren, a full time effort is being spent on my findings. What is your real solution? Either fix it, or I want my money returned. Your program is still full of kinks, and it's not worth paying the Premium Plus amount due to all it's bugs. Again, I would prefer to use my heritage, but you have to resolve the problems and get us faster response. I would definately NOT recommend the Premium Plus package to anyone at this point! It's a shame, you have a good concept, but lack the follow through.
As well, you can't work online either, so I don't know what you did to improve things, but it's a total wipeout!
I'm am outraged at this point, that my heritage help link does not even try to respond to our questions. They only give you a standard "we'll be in touch", and then nothing happens. 2 or 3 days later and still no response. No telephone number to call, etc., they must be more than aware that their program has kinks by now. Either a.) they should give us a refund, if this continues. b.) or they must get some support staff to respond to these problems.
There should be a place where we can lodge complaints, or perhaps let others know that when they buy the PREMIUM PLUS package deal, there is NO support. Getting our family information complete is confusing enough, but with their help, I'm more frustrated than confused. This has now effectively kept me from pushing forward on the family tree, for 4 days now. Since the whole concept of my heritage is to make it easier to assimulate information and work with our lineages, if workage is at a STOP how is this a program any use. To be quite honest, I'm used to scams etc, but I did not think this sight would be so unresponsive. Melody Koert-Saul
PS. I just tried to use the spell checker and it doesn't work either, god what is next?
Regarding the online smart matches, it is not currently possible to copy information from other matches, when your tree is a tree that was created in Family Tree Builder and published to your site (it is read-only).
I am having the same problem. I was in the process of conducting several merges yesterday (2/3/2011) when it suddenly stopped working (button turned gray and the feature was no longer available). I also have a Premium Plus account. It seems like the software was somehow downgraded with the premium merge functionality removed. I wonder if this is an errant update that was pushed out to users of the existing version (220.127.116.118)? I likewise sent a message to the help desk, but have not yet received a reply. If the problem is widespread, I have to imagine that the myheritage.com team is now aware.
I am also having problems with smart matches. I only use FTB and do not publish to MyHeritage as I have my own personal website, for which I am the Webmaster.
I have just gone to compare in smart matches and get the following message: "Cannot retrieve smart matches. There is no such member on MyHeritage.com. Make sure you typed your email address correctly."
The last time i used smart matches on the same person I had no problems. As i mentioned at the start, I only use FTB as my database and don't publish to MyHeritage.com