I am also having problems with smart matches. I only use FTB and do not publish to MyHeritage as I have my own personal website, for which I am the Webmaster.
I have just gone to compare in smart matches and get the following message: "Cannot retrieve smart matches. There is no such member on MyHeritage.com. Make sure you typed your email address correctly."
The last time i used smart matches on the same person I had no problems. As i mentioned at the start, I only use FTB as my database and don't publish to MyHeritage.com
But why have I been able to smart match before without any problems, but I can't now? I got a lot of information previously and now my research appears to have come to a "screeching halt"!
I am researching 12 different families! Some of them have common names in each of them. and a few of them have over 2000 members, and being on a fixed income I can't afford to upgrade from basic. That is why I produce my own web site.
Family Tree Builder is the best genealogy software on the market (in my opinion). It was your company that put me onto FTB as I was trying to use other software from a company that you took over a few years ago, as it would not work on Vista.
I think since the software has been taken up by so many people you are now trying to cash in on its popularity by asking/forcing people to upgrade. Apart from that whinge I still like the software as my database.
PS.Is the upgrade a one off charge or is it a yearly charge. If it is a one off charge I may consider upgrading, but if it is yearly then NO WAY can I afford it.
My husband and I both have identical computers and we have both installed the same version of Family Tree Builder, and we're both using the identical photos (we each have our own copy of the photos on our own computers). All the faces on my photos are automatically detected and have the green boxes round; none of the faces are recognised on my husband's computer. He hasn't switched off the face detection, so how come the faces aren't being detected for him, when they are the same photos as on my computer?
In FTB, by mistake, I inserted an email address which had one letter in error. In due course the erratic email address was transferred to the family web site when publisized. Sending out message distributions to members, the web site informed me about the email address error. I corrected the email address at the same place where I inserted it, in FTB. The email did not correct itself on the web site so I tried to correct it on the web site as well. The response I get is, that that email address is already occupied by somebody!! The address works with normal email! It does not help to remove the email address from FTB, save it and publisize. Neither does it help to reinsert the correct email address in FTB, save and publisize.
Now I experienced another almost identical situation with another member. I looks like the software is made too clever for it's own good and prevents me from doing the right thing. Is there a workaround for immediate use or perhaps you could fix this bug?
Thank you for fixing this, although I would appreciate that you would fix the obvious bug in the system as well.
One of them is Carl Erik Bäckström b. 1937 and his correct email address is email@example.com
Then there is Johnny Rasmusson and his correct address is firstname.lastname@example.org
Beware that Johnny uses another email address as well.
Then are two others, for which the problem is slightly different. They are both couples, which have a common email address. Their email address is not wrong but annoys me enormously that the system constantly complains about that I should find an email address for the spouse as well. If I try to give the spouse the same email address, I get the wellknown complaint that somebody already occupies that email address. Of course I agree that it is unecessary send the same MyHeritage message twice to the same couple to the same address. Fix the system to accept several occupants of an email address but refrain from sending mailings twice to the same address.
There seems to be a problem with their address files. They apparently conflated my husband's address and mine. I have had the same complaint from some other members trying to invite me to their websites. Maybe it's that new kid they hired. If it is not fixed in a couple of days, I will complain as well. So far I have had no trouble getting on the website myself, though--knock on wood.
The best way to put your family tree with photos on to a family website is to use the build-in Publish mechanism. The not only uploads the tree and all its photos to your family site on MyHeritage.com, it also does it efficiently so that only new photos that you add are uploaded as needed. If you export your tree to GEDCOM, the file that is created includes only references to the photos - the their locations on your computer. When you then import the file into the website, the photos are not uploaded with the GEDCOM file, and the site does not have access to these photos files on your computer. Again, all this is solve if you publish your tree from FTB using the Publish mechanism
Thank you for your response. I have uploaded my tree to the website by using the publish mechanism. However, the only problem with this is that my family cannot edit the tree and help me add information. The only way I have found for them to be able to do this is by uploading the GEDCOM file. I just wish there was a way (or will be in the future) to "sync" both of the trees.