thank you for the message. Could you please give us more details? Did you try to restore them from the website? Or they are also gone? We are very sorry for the inconvenience and will try to find the source of problem.
The places are still shown on the family webpage and also under each persons profile(new feature i think) in FTB - , but not in the FTB formular (edit details for a person) where the info was once typed !
But I have send you printscreens through the mailsupport.
It is important to understand that when you edit a tree in Family Tree Builder and add photos there, you can only edit their details (such as name, place and date) in Family Tree Builder and then publish the changes on the site for them to appear online.
This also applies for photos- if sources originate from a tree that was published to your family site from Family Tree Builder, then they are not editable on your family site. In that case, please go into the original tree in Family Tree Builder in order to edit the source, and then republish your tree to your family site.
I've been using Family Tree Builder for a couple of years now. I have my Project files saved in a network location so that I can access them from other computers, and this has never been an issue.
Today, when I tried to create a new project, the software would not accept my file name, even though I'm using standard characters in the name, just as I did with my previous projects. I just keep getting the following message:
"An error occured while trying to create Geneology Project "TestFile". You may click 'Back' and try to create the project again, this time with a different name"
Has anyone else experienced this issue? Does anyone know the cause or have a fix?
Yes, I can create projects anywhere on my PC but not on the network. The work-around I'm using for this now is to initially create the project on my local drive and then move it to the network location manually. I am then able to work on the project from that location without any issues.
So, I can no longer access my site until I upgrade to premium. Why is this? You say it is free to use then you block me from updating it and accessing the program unless I upgrade to premium. Is this how it is? I must upgrade to continue to use it?
I have been building my Family on the free version of FTB. I would like to use the Virtual Keyboard to enter Polish letters. I cannot for the life of me find the Icon to activate, as mentioned in the Help PDF.
My Questions are;
- Should this be visible or is it a Premium feature.
- If it should be visible, why am I nopt seeing it. Is there somewhere somebody can direct me to trouble shoot this. using Windows Vista Home Premium.
When I look at my family tree on the net, my pointer is like a hand and I can move in the tree as I move the pointer/hand. Is there a possibility to have the same view on my PC? I find ït a little difficult to navigate in my tree. What am I doing wrong?
Thanks for wriring us. Currently the hand pointer is only available on our online family tree website. On our famly tree builder program, you will only see an arrow that will guide you through the tree as you mentioned. This would be a nifty feature to add on to the family tree builder. Thanks for your feedback. At this time you may move the generations lever above the tree to view more members at a time on your tree.
I am a member of several sites that I would like to download and merge into my family tree. Is it possible to download a family tgree that I am member of? The merging ting I know hoe to do. Do I have to aske the web manager to send me a GEDCOM file?
Is it possible to select several photos at once and somehow associate someone with them all in one hit ?
I've tried selecting several photos at once, then right clicking the person in the list and choosing Associate with Photo however this only associates them with the last photo that was chosen in the group.
With earlier versions of Family Tree Builder, I was publishing multiple Family tree sites with specific limbs of my Family tree of interest to other researchers without affecting my core Family interest. Since updagrading to Family Tree Builder 5.0, I can now only manage one Family Tree site from the single Family tree within Family Tree Builder 5.0.
i.e. I have a site ofor descendants of a certain family surname, and another site for descendants of a differnt arm of the family. These were managed by associating the tree with Advanced settings and only publishing descendants of one or two ancestors, then creating a second one for other ancestor descendants.
Does anyone know if this has been done on purpose by MyHeritage, or is maybe an oversight with the upgrade and a future enhancement will re-introduce the capability.