OK, this just happened again (nearly). The common item with the last time this happened was creating a virtual cemetery - that is linking people to photos of their headstones. File saved OK but then when published unlinked all photos online. I noticed that the new photos I had added were not being transmitted. Luckily I had kept FamilyTree Builder open and the photos were all still linked. So I saved again and published once more but the photos still do not come up online. The version on my computer seems to be fine. I closed down Family Tree Builder then restarted - files OK - then republished and the online photos were relinked OK. You have a bug indeed.
Fortunately I have a local and continuous backup which stores previous versions of the family tree file. If you have such backups then look for a file youfamilytreename.zed. Rename you current file something like yourfamilytreenamold.zed and copy your backup into its former place. You will find this file in the folder "my document/myheritage/yourfamilytreename/database"
Family Tree Builder also makes its own backups. In the same folder area there should be a folder called Backup that contains zip files. Within these are the .zed and .cfg files that define your project. You could try copying these across to your database and cfg folders to reset your project to an eralier time. Please rename or copy your current cfg and zed files so you don't lose them in the process.
I hope this helps you.
Were you also using the virtual cemetery feature when this problem happened? I found that if you keep the project open while you check publication it is possible to avoid losing the photo links by resaving the project and restarting the program. I alse occasionally make a backup of the .zed file manually before starting to make changes, just in case something goes wrong.
I agree the support has not been very helpful. They acknowledge there is a problem but don't seem to do anything about it.
Thank you for your help I shall ceck if I have thouse folders. Myheritage will throu me out and pay back my money for 5 years ahead and not answer my questions, I wonder if they have the wright to do that I am very sad and don´t know what to do. I wanted to have famelybook full of photos
Hej jag har inte hört ett ljud från supporten, det verkar som att så fort det är ngt knepigt så tar det väldigt lång tid för dem att svara eller så svarar dem inte alls. har du fått ngn länk att ladda ner 5.1 så kan jag prova om det funkar
Jag lovar att det är helt säkert att ladda ner den tidigare versionen av Family Tree Builder. Om du vill vara på den säkra sidan kan du ladda upp en version av ditt träd till din släktplats online från Family Tree Builder, innan du laddar ner den tidigare versionen.
I've decided that Family Tree Builder is a waste of time..
I have now un-installed the program and am going to upload my GEDCOM straight to the web site.
As I still have to re-tag all my photographs manually.
Family tree Builder needs vastly improving before it's any use!!
MyHeritage need to sort out this problem ASAP.
Also if you try to merge your GEDCOMS on Family Tree Builder, You still may have all the phot's tagged fine but you end up with duplicates of all the names, which you have to delete one by one manually!
today i got an answer from the support and it was no help, because they only told me how to link pics to persons i ftb
that i already know i told them once again about my problem wich several people have, that all my pics have been unlinked since i uppgraded ftb. i dont understand why they dont give us any answers how to fix this !!