Just downloaded Family Tree Builder on Windows 7 machine.
Getting an error message when trying to create new project using the Quick Start Wizard. The message is as follows:
"An error occured while trying to create Genealogy Project "name". You may clock 'Back' and try to create the project again, this time with a different name"
I believe it is a Permissions problem. I have tried running the program as an Administrator and running in Windows XP Service Pack 2 Compatibility Mode. It is my work computer so I was trying to avoid asking our IT staff. I am an Administrator on the computer and on the network and do not have problems with other programs saving data.
I would also start by giving you the same advises Eric gave you, please note that a new version of FTB will be available tomorrow (FTB 6). It will be available for download on the following link : http://www.myheritage.com/family-tree-builder
Please let me know if the problem is unresolved after you tried with the new version.
I noticed several times the Family Tree Builder starts automatically after launch of Windows (7). Today it was for some program update available.
Is this annoying function stored somewhere in the registry? I can not find an option to turn the automatic start in the settings of FTB.
I do not like anything to launch automatically without having it set by myself. If the problem persists I will have to unistall the Family Tree Builder completely.
Windows includes a system configuration utility that you can use to modify the startup settings for the computer. With this utility, you can remove a program that launches on startup.
1. Click the "Start" button or Windows logo. Type "msconfig" in the "Search programs and files" box at the bottom of the menu and press "Enter." A new window titled "System Configuration" will appear.
2. Click the "Startup" tab. Each item on this list is the name of a program that launches automatically when the computer starts up.
3. Remove the check mark from next to Family Tree Builder.
4. Click "OK." Allow Windows to reboot the computer to begin using your new settings.
I'm not sure but it could be a Windows feature that starts all applications which where active before it restarted.
I have switched of all Windows Update automatics since I am not so good at always saving my job when leaving the computer and of course it restartes, as soon as I leave it, because an update and I will loose all unsaved job.
And there are 2 types of update switches. One for normal updates and one for important updates so switch of both and do it manually when there is an update.
No, I have not run the Family Tree Builder in a month so it did not stay active when restarting/shutting down Windows. The application has launched occasionaly several times since I installed it 6 months ago. It's something like a Java update or Flash update - they pop up every few months. But you can turn this feature off in these programs.
I can not locate an option to turn on/off updates within the FTB application (Tools->Options).
In that case your problem is very strange. All other posibilities I can think of should start FTB every time you turn on your computer. Perhaps I'm not an average user. I keep my computer running and just occasionally restart it or turn it of if I'm away for several days. So maybe I could have the same problems but never notice it.
I, too, have this same problem. I am running Windows XP and Family tree starts every time when I start my computer. It did not do that earlier, but now it wants me to upgrade and keeps reminding me every time. This is most annoying. '
I am using my PC with non-admin rights and downloading the upgrade gets me nowhere. So, I just close the notification. But then Family Tree program automatically starts. So, I need to wait for it to start and then close it.
There is no switch in the settings that would remove this stupid annoyance of forcing upgrade check on startup and auto-starting the program. And I cannot mess my registry without going to our PC support, which I am reluctant to do for this kind of private use.
I would strongly recommend that you re-engineer the software and let me decide if and when I want to check for updates.
I am not getting any help from the company, people, or groups behind the Family Tree software, or the My Heritage site. So, I have decided to stop using the software. I am sorry to say that I find it untrustworthy, since the software writes thing in my PC registry, which they don't tell me about, and I get no help in trying to figure out what has been done.
At the end, anyone wishing to stop tha annoying update checks, sholud go to the registry and seek for FTBCheckUpdates. Do remove all indications to that piece of software from the registry, and you'll get rid of the persistant autostarting of the Family Tree software.
If you dont want Family Tree Builder to look for updates automatically you can turn off this feature by opening the "About Family Tree Builder" window under Help menu, and do a right click over the logo. This will display a menu with the option to "Stop looking for Updates"
My programme is also freezing up all the time. It is driving me crazy. I am close to having to renew my subscription and am getting very, very annoyed with this. Why update everything when it is all running OK? We don't want bells and whistles - just a tree programme that works.
I am having an issue with publishing my family tree from the Family Tree Builder to my online site. I've already done this successfully about 6 months ago however, this time it doesn't seem to work. Each time I click Publish in the FTB I get an error telling me that another user is managing this site and I do not have permission; however, that is not possible because I created the site and am currently the only member. When I click the icon "Visit Site" within the Publish menu in FTB it brings me to someone else's online site and not my own. Somehow I believe the FTB has been linked to someone else's site and I'm not sure how or how to fix it.
I am having an issue with publishing my family tree from the Family Tree Builder to my online site. I've already done this successfully about 6 months ago however, this time it doesn't seem to work. Each time I click Publish in the FTB I get an error telling me that another user is managing this site and I do not have permission; however, that is not possible because I created the site and am currently the only member. When I click the icon "Visit Site" within the Publish menu in FTB it brings me to someone else's online site and not my own. Somehow I believe the FTB has been linked to someone else's site and I'm not sure how or how to fix it.
Please help. Thanks
Hi,
I have still not heard back any feedback or help regarding my issue above. I cannot get the Family Tree Builder to update my edits to my family site using the 'Publish' icon in the program.
I see you published your tree to your site a few days ago.
However, if you stil lhave trouble publishing, please make sure to use your registered MyHeritage.com email address and password to log in to Family Tree Builder. This will allow you to publish your family tree to family sites you’ve already created on MyHeritage.com.
To verify this, simply go to Publishing > My Sites. Here you can use the “Sign in as a different member” link to enter a different email address and password or just change your password.
I have a similar error claims the site isn't responding, I too have lodge a support request if you receive an answer to fix the problem could you post back here.
The only way I was able to finally publish from FTB was to delete the target site that somehow was being used in FTB and re-enter my original one. I only have one site that I've created and always used in the past so I'm very confused how FTB all of a sudden started to point to someone else's site - that's a little worrisome since I hope none of my private information has been posted to their site after I clicked publish. My workaround seemed to work for now but I still don't really know what happened so not sure how to avoid it again in the future.
I had a strange one am today - my tree has over 14,000 people. I closed the FTB at a certain person. The next time I open DTB, there was a close down error message and the database had to be rebuilt...well...I get this sometimes. I do recall that I used windows shutdown as I was in a hurry to go out. Well..the tree came back to the same person that I was last looking at...but now I had only 8,000 people.
Mucking around with FTB did not give me much joy...luckily I have a NAS with 2 version back up.s..so I re created my tree from this and got all 14,000 people back. The photos were just copied over from the last tree version folder..and they all matched up and loaded in - over 800 photos.
Took me over an hour to get back to where I was.
I think that using windows shutdown did the issue to FTB but it was all saved when it was left.
Hey - WHat the heck is going on........just njow..........I got a message that I have over 5,000 duplicates...the number of people was over 18,000 and after the processing> i edned up with less than 14,522 people.... And also there were no links between the people
I have been beavering away all day and have not had a crash / PC logf off.......so there is something really funny going on. I have lost work now....my NAS did not get the right catch........
I wish to get the old FTB version loaded and work off this thanks vm...........James M<
