I think I have the same problem as you. I have followed the suggestions in FAQs, but I still have en bunch of unknowns in the published tree - allthough the names figures in the builder. Waiting for other suggestion!
Ok, I did some more tests:
Exported a Gedcom file form FTB
Downloaded a Gedcom file from MyH
Tried to look at the two and see what differences, (no way it's too complicated to do that manually).
Uploaded the original FTB Gedcom file to Ancestory.com
Unknown appear also there BUT not all .. there are less "unknown"
Downloaded Gedcom file from Ancestory
Opened it in FTB .. less unknown then before.
I suppose something is corrupted in the FTB Gedcom file and that error is reflected into MyH web three.
Any idea how to tackle that ?
Whenever I go to edit my family tree on the website the following message is displayed:
"To grow the tree or make any changes, use Family Tree Builder and then publish the tree again."
Is there a way to be able to edit both online and in the builder? I am planning on editing things whenever I get the time from different computers. I am unable to install the builder on all systems I'll be using. I also prefer the interface online for editing some details.
I have rejoned My Heritage on Premium membership and updated to V7 so I now can update and record Smart Matches in FTB and on Web and Sync between both.
The algarythim for Smart Matching stiil need some tweaking to improve quality.
The fact you can copy detail from matching smart matched persons whilst on web is great, although only for the primary person, if you click on aditional information I.E. for spouse, parents, and children copy dose not work, you still need to have FTB open to toggle back too, and manually add these details on FTB.
Fix this and my greats could change to excellents.
thank you for the message. Please go to Control Panel - on your computer and check if you installed FTB. Then right click on the icon FTB in the Folder on your computer where you installed it -> create shortcut and then move it to the desktop.