When I try to start FTB, the FTB window opens, then the web page starts opening, then an error message appears: "FTB has encountered an unexpected error and needs to close". Only option is to click OK, so the FTB programme closes but the web page is not affected and stays up.
This has only just started happening. Since the last time I opened FTB successfully, I have upgraded Firefox to version 16, and upgraded AVG to 2013 version. Have tried resetting Internet Explorer as default browser rather than Firefox, and still get the same error. Also tried temporarily disabling AVG and then opening FTB, again again the same error occurs.
Have also reinstalled FTB but this hasn't solved the problem either.
Is anyone else experiencing this problem, or does anyone have any suggestions?
I tried to install in desktop pc running win7 32bit. won't install, but will install on laptop with win 7 64bit is that why or is something else stoping it ? It will get to where you putLicense number in then goes on like it is going to install then just don't show up again never installs .
Thank you for the message. As Eric said below - our software is called Family Tree Builder (not FTM). I think you are talking about Family Tree Builder right? If yes I will advice to reinstall the Family Tree Builder software - it should fix the problem you are experiencing. Kindly let me know if you need more assistance.
What I would like for you to do is to uninstall the FTB software and then visit www.MyHeritage.com and scroll to the bottom of the page and under the download section click again on Family Tree Builder and re-install the software.
This should help resolve the situation for you yet if not then please let us know and we will investigate this matter futher for you.
If You double click the banner between the huspand and wife and their children you will get a dialog to fill in.
You will get the same dialog if you click the Edit button on that banner or if you select the menu option Family and then Edit details.
Also, when you add a spouse you have the opportunity to add the date and place for the marrige.
To export these fields you have to make a "Export Special Report" where you can specify which fields you want to include in the report. Maybe the report is something that is not included in the free version.