Dear Ian,Thank you for writing to us.Please note that this type of warning is automatically generated by the system and can be ignored.Best Regards,IlanaMyHeritage Team
I successfully imported my family tree data into FTB, but none of the individuals (702!) are connected to each other, even though they were in my previous program (Roots Magic). How can I fix this?
The number of names in my tree m.m in my welcome message, disappered some days ago. When I Click Restore Default Message, nothing happens. What can I do? Is this happening only with my welcome message? Support - please answer me - help me!
Dear Elisabeth,
Thank you for writing!
The issue you described seems to be a bug on our system that doesn't allow the system to recognize the tag <Family Tree Summary> in norwegian. I informed R&D about this issue and it will be taken care ASAP.
Sorry for the inconveniences and thanks for your patience.
Best Regards,
My welcome message has been ok from the start of my membership. It is only the last week the number of names disappeared. I have looked at other Norwegian profiles, and theirs are ok. I hope you find the problem with my welcome message. It looks so "empty". :-)
In this version of the Family Tree Builder minor bug fixed were included. We are constantly working to fix bugs and release new versions, and I hope that we will be able to fix those that you reported in the near future.
It appears that when the same female spouse is shown as having been married to two separate men, it will generate an additional stand-alone hanging link between the spouse and non-primary husband (i.e. not connected to any other family tree members or branch) when viewed on the "all-in-one" chart, as well as showing the relationships in the appropriate positions in the family tree links - an unnecessary hanging duplication. Is this required or is it a bug?
I just started using FTB. With only a few people in my family tree, the map was loading fine.
But now I have added more people, and also imported some from a connection that was found, the map won't load anymore. I just see a blank screen and the message Script Error in the lower left corner. What can I do to get the map to work?
