The number of names in my tree m.m in my welcome message, disappered some days ago. When I Click Restore Default Message, nothing happens. What can I do? Is this happening only with my welcome message? Support - please answer me - help me!
Dear Elisabeth,
Thank you for writing!
The issue you described seems to be a bug on our system that doesn't allow the system to recognize the tag <Family Tree Summary> in norwegian. I informed R&D about this issue and it will be taken care ASAP.
Sorry for the inconveniences and thanks for your patience.
Best Regards,
My welcome message has been ok from the start of my membership. It is only the last week the number of names disappeared. I have looked at other Norwegian profiles, and theirs are ok. I hope you find the problem with my welcome message. It looks so "empty". :-)
In this version of the Family Tree Builder minor bug fixed were included. We are constantly working to fix bugs and release new versions, and I hope that we will be able to fix those that you reported in the near future.
It appears that when the same female spouse is shown as having been married to two separate men, it will generate an additional stand-alone hanging link between the spouse and non-primary husband (i.e. not connected to any other family tree members or branch) when viewed on the "all-in-one" chart, as well as showing the relationships in the appropriate positions in the family tree links - an unnecessary hanging duplication. Is this required or is it a bug?
I just started using FTB. With only a few people in my family tree, the map was loading fine.
But now I have added more people, and also imported some from a connection that was found, the map won't load anymore. I just see a blank screen and the message Script Error in the lower left corner. What can I do to get the map to work?
I am a single parent. I have an adopted daughter which MyHeritage allows me to accurately list. However, I also have a natural born son, but I am not married to the mother. I want to list her as the mother, but when I do that, it also automatically assumes that this woman is the mother of my adopted daughter - which is not the case. How do I fix this?
In order to show an adopted child separately from your natural child, and current partner - please follow the steps below:
Please open your family tree project in the fAmily Tree Buidelr prgoam > go to your profile > add an unknown (fictional) partner > add your adopted daughter to this couple.
On your daughter's profile, go to "edit" > parents > manage parents > in the relationship section. choose " adopted".
Then, please go back to your profile > edit > spouses > add a spouse > add your current partner > add your natural son.
Then, on your profile's card - you will see both spouses, please go the unknown partner > edit > person > delete.
This will show your adopted daughter and natural son, under separate couples of parents.
Ok, it sort of worked, but I want to see my adopted daughter's profile box next to my natural born son's profile box, under my profile. Also, because I am not married to (and never was) to the mother of my natural son, I don't want her profile seen next to mine as if we were a couple, but I still want all her information there in the database.
Unfortunately, in the two children won't be displayed beneath you side-by-side in family Tree Builder, because they will be displayed according to the spouse you are shown with. However, your details will list that you have 2 children in Edit Details> Children
You can change your status with your son's mother in Spouses> Manage spouses to a status that suits your relationship, but you will still be displayed next to her as your daughter's parents.
I am trying to restore a family tree project from MyHeritage.com to Family Tree Builder. After selecting the tree, it starts downloading and gets to 10% before it stops and gives the message, "Projects not restored successfully". Does anyone have any idea why it is failing to download my project?
"File > Restore Project" does not work. As I said, it downloads 10% and then stops, giving me the message "Project Not Restored Successfully."
"Family tree > Manage Trees > Download to Family Tree Builder" is not possible because the tree was uploaded by GEDCOM. Maybe this is why the project cannot be restored to Family Tree Builder? I know I can download the tree as a GEDCOM, import it into Family Tree Builder, and publish it back to MyHeritage.com, but then I will have two trees on my site, which I want to avoid. Any ideas?
The www.jewishgen.org site and a few PR postings on the myheritage.com blog state that the Family Tree Builder can automatically synch with Jewish Gen anf Beit HaTfutsot. How do you do that?
I've written MyHeritage support repeatedly ove the last 10 days, and have gotten no response.
