I've just started using the family tree builder and I'm trying to add a sibling for my great grandfather. It gives me the option to add a spouse, son, daughter, father, mother and 'unrelated person', but the brother or sister option is grey and I'm not able to select it.
Is there a way to add a brother or sister to his name?
Ah ok. Thanks. I'm creating an electronic version of a hand written family tree and have been working my way from the bottom, starting with my generation. Must have missed putting parents in first in that particular step!
A small fraction of the photos do appear to the Photos folder of the new project but most of them are missing. When I try one of the missing links in the report in a browser, the photo appears (but with some seconds of delay).
Thank you for writing and we appreciate your patience a lot, we apologise for such a long answering delay.
I would like to ask you if there's a chance that the firewall/antivirus are blocking the Family Tree Builder from taking the information? Also, visiting the link you have provided seems to return me no results at all only an invalid page. Are you sure that the picture exists?
But since you were able to see the picture it seems like the problem is perhaps with the internet connection as it loads too slowly the pictures and then times out. Check if you can load a page with a lot of pictures for example a google image search.
Please let me know if both of the reasons are not valid, so maybe we could try and solve your problem.
Many thanks for paying attention to this! The link that I have provided is a modified example because the pictures are private. I have done an attempt today which resulted into similar errors. I could send you the log file if you give me your email address.
When I opened my FTM this evening, I found that all of my family members I have entered now do not have their partiners, siblings, parents, childen linked to them. I also noted that all photo's are not linked to them. When I check the tree on the website, the some thing has occured. It was fine when I used it this morning
Can you please advise on what I can do to correct this.
The only thing I have done on it today was to confirm some record match entries.
I have just run into a Family Tree Builder issue with not being able to paste into the "notes" section of a person text copied from other sources. The copied text will paste into other programs, such as note pad and word prcessors, but not into Family Tree Builder. Also, text I copy in Family Tree Builder can not be pasted into any program at all.
I don't think that this issue has always existed as I recall copying and pasting into Family Tree Builder a few months ago.
I am running XP and it appears that all Windows functions are running properly.
This may sound strange but I exported part of my project. The new GEDCOM file when I import into a new project has the same old ID numbers. Is it because the program still retains these numbers? Is there a way to reset IDs when setting up a new project? I am planing to share this GEDCOM file and a copy of Family Tree Builder software with some of my cousins on CD. It just looks funny having number gaps but the file works.
The ID numbers for people in your tree in Family Tree Builder, are internal to the programming of the tree, and are not editable.
Please note: you may notice more ID numbers than people in the tree. The reason for this is ID numbers are not re-used when people are deleted. Therefore, ID numbers can exceed the actual number of individuals in the tree.
We apologize for the inconvenience that this causes.
I have tried to create Familt Tree Diagrams in my software - but for some reason some of my family members has only their surname listed - no first name. But they are typed in and I can see the, if I choice edit...
And it's not like their first name (s) are too long, because some of their name is short, and not shown - but others with longer names are shown.
Any idea why? I would hate to choice another software because of this reason, because so far I can do anything I want in this software compare to others I have tried....
The issue of Unknownpeople in your tree is most probably a language issue- if you add information to your tree in 2 languages, you must make sure to add all the info in both languages, otherwise it will appear asUnknown. You can check what languages are in your tree if you open your project in Family Tree Builder and go to Tools> Languages.Make sure to set the same display and primary data language, even if you have a secondary data language. If you right-click on that window and go to Manage data languages, you will see how much data is in each language. You can choose to copy all info to one language or add all of it in both languages.
Please also see the following post in our FAQ in English regarding this issue: