Primeiramente sobre o número de pessoas que aparece em seu site online. Analizando seu banco de dados, verificamos que você limitou a publicação para este número de pessoas. Para ver esta configuração clique no FTB em PUBLICANDO > CONFIGURAÇÃO DE PUBLICAÇÃO e depois em CONFIGURAÇÃO AVANÇADA e você vai perceber que existe uma limitação feita para publicar apenas algumas pessoas. Para ver toda a árvore, configure em TODAS AS PESSOAS DO PROJETO.
Sobre as fotos, após a colocação de novas fotos pelos Membros de seu site, ao acessar o site online, é feita uma atualização das fotos do site online para o FTB - Confira em FERRAMENTAS > OPÇÕES > FOTOS
O FTB não permite a interferencias dos demais MEMBROS em alterações do site, esta função só é permitida para Sites exclusivamente on-line que são montados diretamente no banco de dados de MyHeritage.
É possível se transformar a árvore não editável em editável on-line, mas isso implica no abandono do uso do FTB por parte do administrador. (alteração requer solicitação).
My old computer crashed, so am working on backup until new computer arrives. When it does, my daughter is going to save memory from old computer to new one. Need to know how to access tree builder on backup computer until my new computer arrives. I can get into my site OK, but can't figure out how to access tree builder. HELP!!!
There seems to be something wrong with an updated family chart that I saved as a PDF file . I uploaded this file to a folder in my website to replace an older version of this file. When I try to open the file through a link in a webpage, the file opens as a blank . I tested the file locally before uploading . I tried doing this several times and I get the same result. I tried both low and high resolution pdf files but it still opens as a blank . This is interesting in that I have several pdf files created previously and they all open properly through a link in the same webpage . In desperation I saved the file in jpg format instead and this works ok both locally and in the web page. Can you tell me what is wrong ?
Yes. I did this several times and also with different files. If I remember correctly I had the same problem about a year ago . The created pdf will be fine if I restirct the file size to 3 generations . If I create a pdf with all 13 generations , then it is a very large pdf and it wont work.
I can try again after I reboot the computer and let you know the outcome
I've just started using the family tree builder and I'm trying to add a sibling for my great grandfather. It gives me the option to add a spouse, son, daughter, father, mother and 'unrelated person', but the brother or sister option is grey and I'm not able to select it.
Is there a way to add a brother or sister to his name?
Ah ok. Thanks. I'm creating an electronic version of a hand written family tree and have been working my way from the bottom, starting with my generation. Must have missed putting parents in first in that particular step!
A small fraction of the photos do appear to the Photos folder of the new project but most of them are missing. When I try one of the missing links in the report in a browser, the photo appears (but with some seconds of delay).
Thank you for writing and we appreciate your patience a lot, we apologise for such a long answering delay.
I would like to ask you if there's a chance that the firewall/antivirus are blocking the Family Tree Builder from taking the information? Also, visiting the link you have provided seems to return me no results at all only an invalid page. Are you sure that the picture exists?
But since you were able to see the picture it seems like the problem is perhaps with the internet connection as it loads too slowly the pictures and then times out. Check if you can load a page with a lot of pictures for example a google image search.
Please let me know if both of the reasons are not valid, so maybe we could try and solve your problem.
Many thanks for paying attention to this! The link that I have provided is a modified example because the pictures are private. I have done an attempt today which resulted into similar errors. I could send you the log file if you give me your email address.
When I opened my FTM this evening, I found that all of my family members I have entered now do not have their partiners, siblings, parents, childen linked to them. I also noted that all photo's are not linked to them. When I check the tree on the website, the some thing has occured. It was fine when I used it this morning
Can you please advise on what I can do to correct this.
The only thing I have done on it today was to confirm some record match entries.