Solution - obtain newer version of dbghelp.dll . This file is available in the User Mode Process Dumper (!) and can be downloaded for free from download.microsoft.com . Install the program and use Explorer Search to copy it to the FTB bin directory, usually C:/Program Files/MyHeritage/Bin *.
Symptom #2 - missing gdiplus.dll error (after installing dbghelp.dll), not in path
Solution - copy gdiplus.dll to the MyHeritage/Bin * directory (find using Explorer Search). This file is supplied with .NET version 2 and other programs - download for free from download.microsoft.com and install if needed.
Because of the above complications and more, it is likely that MyHeritage no longer supports anything on Windows 2000. However, I have not yet discovered 'minimum system requirements' promiinently published on the web site.
* NOTE - substitute forward with backward slash, can't use the latter character on this forum.
I also reported this problem on Feb 29th and have not heard from support. Runs fine on my Windows 7 desktop, but fails on my very old laptop running windows 2000. The previous version ran fine before I tried to update to version 6. Now I cannot install and run either version.
I also reported this problem on Feb 29th and have not heard from support. Runs fine on my Windows 7 desktop, but fails on my very old laptop running windows 2000. The previous version ran fine before I tried to update to version 6. Now I cannot install and run either version.
Here is what worked for me.
1) Download version 5.1 of dbghelp.dll (from here for instance, http://www.fichier-dll.fr/dbghelp.dll,648). MindumpWriteDump is only implemented in version 5.1 and up.
2) Restart Windows 2000 in safe mode
3) Put the new dbghelp.dll in C:\WINNT\system32 (keep a copy of the old one in case)
4) Restart Windows 2000 in normal mode
You might get another warning when you launch MyHeritage FamilyTree telling it cannot find gdiplus.dll. Then,
5) Download gdiplus.dll (from here for instance, http://www.fichier-dll.fr/gdiplus.dll,1084)
I have decided to find an alternative to Family Tree Builder.
I really liked certain features and considered paying for more. When the program quit working properly i asked for help but there was none available. Email support does not reply, the help form only gave me an auto-responder email, forum posts were ignored.
One time i was offered help in the forums from support and they told me to pay for more. It doesn't work like that. If the free version doesn't work than why would i pay for more features that probably won't work?
I would be happy to come back if help were available.
Apparently one person does not matter to MyHeritage.
I have no idea who have told you to pay for support. It is free and I am sorry if you did not get an answer to your support inquery. If you have the ticket number I can look for further information.
First, I emailed and received this ticket number, #2012021410002909
Then, I emailed and received this ticket number, #2012022810000644
I never recieved a response to either emal i sent.
In another thread i received a response from a team member that explained to me that"Premium and PremiumPlus users support questions are handled in priority"
That team member has since been deleted so i cannot direct you to his member profile but you can see the post in the thread, http://www.myheritage.com/support-post-564192/suddenly-slow-or-not-responding
What's wrong with the program? It stops functioning properly. It stops responding when i edit or add new members to my tree. It can hang for as much as 5 minutes with each edit. This means it can take as long as 10 minutes to simply add a new person, create the person and add their name and date, click ok then wait 5 minutes. Once thats done i have to edit them to add additional information that i cant when i created them. Then wait 5 more minutes. It can take hours to add a handful of people.
There are 2 other threads with more info going on here:
Yesterday i opened the program and it worked as i had hoped it would. I didnt have to wait an agonizing amount of time when i made edits and added new people. I did nothing to my computer and changed no settings in the program. It appears to be a random issue but that doesnt make it any less frustrating when i have a limited amount of time that i can work on my tree.
I have had this issue for quite some time and i am still looking for someone that can offer a suggestion.
I emailed support. Weeks ago i emailed them and have yet to get a response. I am doubtful that this attempt willl receive any type of response since i still have not upgraded to a paid account.
Family tree builder stops responding each and every time i edit a persons details or add a new person to my tree. It can take anywhere from a minute to a full 5 minutes to make a minor edit. It doesnt just effect the software. I am unable to do other things with my computer while i wait.
I keep the number of running programs to an absolute minimum while editing my tree.
I downgraded to windows XP last year after i had repeated crashes with newer versions of windows.
I tried using the program with the internet disabled but this made no difference.
I have the maximum amount of memory installed in my computer, my processor is good and there are no other issues with my computer whatsoever.
About 2 weeks ago i completely unistalled family tree builder from my computer. I made sure everything else was in proper working order and then i discovered that there were changes made to my registry. These were corrected and i suspect it had to do with family tree builder.
I reinstalled an older version of the program and it did not help.
I installed the newest version of the program and it helped for only a few days.
Now i am right back where i was before.
Please do not suggest that i pay for a different version of the program. I will not pay for additional features that i can't be sure will work when the most basic features are unreliable.
I also think that it is unfair that users of the free version do not receive any type customer support.
Have you checked that your harddrive are in a fine condition? You can get your computer to check you harddrive by:
Run program and enter CMD and hit enter.
Submit the command ind the dos box: chkdsk c: /F /R /X
Reply: Yes
Restart you computer. Durring startup Windows will check you harddrive for errors and this may take some time.
I have only experienced long response times when working with really large trees (50.000 .)
I have read in some of your posts about paying for support and different versions of the program. Family Tree Builder are for free and there is only one version. Support is also for free no matter what.
Last night i completely uninstalled and then reinstalled the program, again. This did nothing.
It can still take forever to add or edit people in my tree. This is unacceptable since it can take nearly and hour to add a couple with a few children.
I tried installing the program on a different computer that runs windows vista. This did not work either because i had the same problem that made me switch to XP in the first place.
How large is your family tree? I have a large tree (about 50,000) and FTB lags for me because of that. I don't know if this is the problem for you, but it might be
That might be the problem then; a tree that size likely takes up a lot of space on the computer. The more stuff on the computer; the slower it responds
There's plenty of room on mine as well. If a program is large enough, a computer must use more resources to run it. With a tree the size of yours, that's a lot of resources; when slows down the computer
When I move up the occupation to the first fact, they're all printed (only the font-size bug remains then)
do I move them back to the 3rd fact to be listed, both the font-size bug AND the missing occupation bug for males
applies..
I really hope you do not "consider" but actually "do" fix it for future versions.. if you only "consider" it, copy paste me the code snipped of the object class and the printing class and I'll fix it for you, because I really want the prints to be done properly..
I just imported and merged a GEDCOM from a previous program I once had, because I thought [operative word: THOUGHT] it would be easier than manually entering the missing individuals. NOW I have almost 2,000 DUPLICATE individuals on my tree! How do I go back and eliminate those duplicate individuals, without having to MANUALLY locate each duplicate entry, and then MANUALLY delete the duplicate individuals?
Unless you can separate the two again, and I don'think that's possible if they have been truly merged into one, you will have to manually remove the duplicates.
Ween I look in my Photos-folder on my PC (C:\Users\xxxxxxx\Documents\MyHeritage\xxxxxxx\Photos, I have everything from 2, to 8 copies of each photo!!! Can I delete some of them and in that case how do I know which ones?
