Your confusion of what you WANTED and thought you paid for- is just how myheritage has structured its complex pay as you want system.
It is an unfortunate result of some very cunning option stategy to maximise the financial retun to the company whist pretending to supply a service for cost to the consumer.
It has been designed to lure you in- thinking that the TOP rate will give you ALL the services- but then you discover (as you have) that you now need to pay MORE to complete your NEEDS.
I think in any other industry or counrty- this sort of manipulative and structures offerings would and should be declared as deceit- adn I feel sure that in my country- there is a real chance of having the company reprimanded by the consumer affairs office and its operations would be then monitored for breach.
But as the company is in Israel -god (or Allah) only knows waht or if consumer legistalion exixts and is it enforced.
Sad to say that you are just the latest casualty in this deceptive strategy that hertitage have developed - and it refelcts on the number of users who just walk awy and seek oter more honest service providers.
Good luck in you quest for justice.
ps on closing I see you too are in australia-- perhaps you might refer this to the authorites and see what they think -- would not do any harm to your current plight.
Thank you for you reply. I have contacted support@ myheritage five times now without any reply, that's what make it so frustrating. How ever I have lodged a dispute with myheritage and have received a reply saying that they will be in touch with me in the next few days. So thak you once again for your help.
Every time I try to do a sync with my online tree it tells me a sync is already in progress. However, the sync log shows the last sync started 3 days ago and completed successfully. Any attempt to disrupt the sync or modify the settings gives an error that the operation cannot be done while a sync is in progress. I checked the online tree and my recent updates in FTB have not been updated in the online tree. This has been going on for a few hours, which I assume is much longer than a sync of a tree with less than 1000 names should take.
Resolved this myself. After clicking on the link to show the status of the synch I found it was waiting for me to acknowledge that one of my files did not complete during the synch process. Once I acknowledged that, the synch completed and a subsequent synch worked as expected.
I have an issue with dates that have month April. I attached a picture about the problem.
If something happened in April, it doesn't show on the person's info card and doesn't count the years either. It doesn't matter if I write the month with numbers or letters, I've even chosen it from the calendar.
It seems, the program doesn't recognise dates with April. The same problem appears, when I just give year and month but not day. It doesn't recognises that either.
I did not know where to put this, just wanted to inform you about that my ZoneAlarm found a Trojan in a program download from original source - in Family Tree builder. It is removed already at my computer so I don't have problems with it anymore (will see if the program still works, I know sometimes these warnings are fake). Just thought you should know and check it out, just not a very reliable feeling if something like this happens.
Could you please let me know which version of Family Tree Builder you downloaded? You can check it by clicking on "Help" in the top menu bar and then on "About Family Tree Builder". A window will open and you will see the number of the version and build.
Meanwhile, we have checked on our end and we didn't see any problem. We believe it might be a 'fake' alert as sometimes antivirus softwares might not recognise a specific file during the Family Tree Builder installation process and alert the user.
Nonetheless, we request from you the version above mentioned so we can analyse the case more thoroughly.
Unfortunately this didn't give me the information I wanted. I want to edit details of the fact photo, like Title, Date and Place. I've only been able to do this for the Fact photo after it is uploaded to the website, on the website. I am able to edit details of Virtual Cemetery photos and General photos associated with a person using the family tree builder program, but the only thing I'm able to do for Fact photos using the program is add or delete them.
I have found that if you keep an 'Album' especially for facts and upload load your image of your fact in FTB to this "Facts" album, though you cannot edit the details in the facts tab, but if you select the photos icon at the top of the screen, you can then select the "Facts" album, then the image (that will have the same name as the file you imported) double clicking on it will alow you to edit the Title, Date, and Place.
Clicking the back icon an the top of the screen will alow you to continue entering facts about that person
You can also actually change the date on that person in Family Tree Builder to free-text and indeed write "111 B.C." and "39 B.C.".
1. Click on the button on the rigth side of the date box, in the Edit details window, and another window will open with the date details.
2. You will see a field called "Type" and probably might now as "Single date". Click on it and choose the option "Date in free text". And then you will be able to write whatever you want on the field bellow.
That seems to work, however it does not put the dates below the person name. Would be nice if you fellas worked on b.c. dates so they were calculated like a.d. dates so you could get a person's age. Future improvement?