I applied the wrong photo to a relative, I then removed the association and the thumbnail still showed. I then deleted the photo, and it still shows. Has anyone any ideas how to fix this as it doesnt make sense to me. I am not happy with upgrading from the free version if it cant do the simple things correctly.
My family tree now has about 105 000 records and the MyHeritage program is almost impossible to use. Had no problems with trees with up to 60 000 records. This is the scenario.
I have found matches with other trees on the net. In my tree (on my computer) I have XX and YY as a married couple but no children. In the tree on the net they have children recorded. I go to "Compare trees" and "Merge". I mark the people I want to download/merge with my tree and click "Auto merge" (I use Swedish as language so this is my translation) BUT it takes about 2-3 minutes for EVERY marked person to be merged to my tree on my PC.
Same thing when I edit a record, say correcting a misspelling. It takes over a minute before the record shows up on the screen corrected.
Is there anything I can do to speed up the process, any setting to be changed?
Yes I have a high-end PC, INTELS latest (fastest) core processor (overclocked), 16 GB RAM, fast harddisks, 64-bit WIN7.
Appreciate ANY suggestions and no. for my research I can NOT split the tree.
Unfortunately there might be slight delays loading certain parts of an online tree, but we still support trees of that size on our site.
Generally we recommend people with larger trees to work in Family Tree Builder, as you then can work without having to connect to our servers. And since all your data is saved on your computer, it is much more easily accessible.
Please, I have told you before that I have been into computers since late 70-ies. I have FTB on a separate 7200 drive and NO other files on that drive. I have defragged the files. I have used TWO other PC:s with the same result. I have a system with WIN7 64-bit, Intel Core i7 processor overclocked to 4,5 Mhz, 16 GB RAM and a fast Videocard with 2GB own memory, I also have a 10 MB FAST internet connection, so................ Sorry it¨s not the PC. Still I have NOT been able to upload/publish my files correctly since Dec 16:th. The files upload after 2½ and the message says that the server is processing the files but after 48 hrs now (I have had my PC connected all the time) it is still only 10% and nothing happens. I can see that my added/corrected records are uploaded but NOT the added pictures.
As a Premium customer paying a lot for this, I hope you understand that this is not acceptable.
I have an email from Geni re the merge of Geni into My Heritage.
I have an issue with the data on Geni - I have dropped out of membership of this program and I have found to my horror that I can not delete all of my data/people. This is apparently because other people have now linked to my people that I entered so I can no longer delete them. This is not very good at all. There is not a help email for Geni that I cna find esp after my profile has been deleted.
What will My Heritage do now that Geni is going to merge into MH.
I have living people in my old profile that I could not delete and I wish to delete them. I am not happy with how Geni have set up their system and this fact was certainly not made well known at the start / welcome.
Thank you for writing, and we appreciate your patience.
Also I would also like to state that currently Geni and MyHeritage profiles are completely separate.