Hi - I'm trying to install your excellent program on my new PC. As soon as it gets to the install stage "Registering: C:Program Files (X86) MyHeritagebinSearchEngineQuery2.dll" the install stops. Clicking on the display tell me the program is not responding. Any help gratefully received.
Hi Henrick - thanks for the reply. I have tried to run the Install as an Administrator and also in compatility mode as XP SP3 with the same result. Any further thoughs appreciated.
I seem to have a slightly related failure as I am using a just a few days old laptop with the Win 8 64-bit O/S. The FTB is the version from the MyHeritage website a few days ago. It installed without complications but now, a few days later, at loading time there is a message telling me that FTB is closing down because of problems. No indication on what the problem could be. I have still not reinstalled the FTB but I am going to do it shortly. Any other ideas?
My wife has a subscription at another popular geneology website, and spends hours online doing research on both of our family trees. When I joined MyHeritage, I downloaded a Gedcom file, uploaded it to Family Tree Builder, and then it was 'automatically' added to my MyHeritage website and shows my family tree.
In her hours online, my wife has added quite a bit more information on my family tree---that isn't on MyHeritage. I've looked through the Forums, Help, and can't find a way to 'selectively add' only the new and/or different information. In fact, one answer on a Forum where a person added an updated Gedcom file resulted a hundreds of duplicate files.
So, my question: if I were to delete my existing Family Tree Builder information completely and also delete my family tree on MyHeritage---then download a new, updated Gedcom file from the other website and upload it to Family Tree Builder and allow it to upload to MyHeritage---how would this affect other people? For instance, would it 'erase' all of the Smart Matches that I've already done with others, so that they would eventually receive matches that they've already confirmed? (I would imagine that some folks could get a bit upset, and rightly so!)
Any comments or suggestions would be welcome on what I might be able to do in this situation. Thanks!
Careful, You may create the same problem as me. I deleted a tree and reloaded another similar tree and now I get plenty of smart matches but they are all from the tree I deleted. Consequently, smart matches are useless.
I believe that if you completely deleted everything you have and uploaded an entirely new tree, you would lose all previous matches. You would basically be starting fresh as if you had never done anything.
Notice someone else posted 50 some days ago, in Russian, about having the same issue but no response to his query on the forum to help me out with this problem.
Solution - obtain newer version of dbghelp.dll . This file is available in the User Mode Process Dumper (!) and can be downloaded for free from download.microsoft.com . Install the program and use Explorer Search to copy it to the FTB bin directory, usually C:/Program Files/MyHeritage/Bin *.
Symptom #2 - missing gdiplus.dll error (after installing dbghelp.dll), not in path
Solution - copy gdiplus.dll to the MyHeritage/Bin * directory (find using Explorer Search). This file is supplied with .NET version 2 and other programs - download for free from download.microsoft.com and install if needed.
Because of the above complications and more, it is likely that MyHeritage no longer supports anything on Windows 2000. However, I have not yet discovered 'minimum system requirements' promiinently published on the web site.
* NOTE - substitute forward with backward slash, can't use the latter character on this forum.
I also reported this problem on Feb 29th and have not heard from support. Runs fine on my Windows 7 desktop, but fails on my very old laptop running windows 2000. The previous version ran fine before I tried to update to version 6. Now I cannot install and run either version.
I also reported this problem on Feb 29th and have not heard from support. Runs fine on my Windows 7 desktop, but fails on my very old laptop running windows 2000. The previous version ran fine before I tried to update to version 6. Now I cannot install and run either version.
Here is what worked for me.
1) Download version 5.1 of dbghelp.dll (from here for instance, http://www.fichier-dll.fr/dbghelp.dll,648). MindumpWriteDump is only implemented in version 5.1 and up.
2) Restart Windows 2000 in safe mode
3) Put the new dbghelp.dll in C:\WINNT\system32 (keep a copy of the old one in case)
4) Restart Windows 2000 in normal mode
You might get another warning when you launch MyHeritage FamilyTree telling it cannot find gdiplus.dll. Then,
5) Download gdiplus.dll (from here for instance, http://www.fichier-dll.fr/gdiplus.dll,1084)
I have decided to find an alternative to Family Tree Builder.
I really liked certain features and considered paying for more. When the program quit working properly i asked for help but there was none available. Email support does not reply, the help form only gave me an auto-responder email, forum posts were ignored.
One time i was offered help in the forums from support and they told me to pay for more. It doesn't work like that. If the free version doesn't work than why would i pay for more features that probably won't work?
I would be happy to come back if help were available.
Apparently one person does not matter to MyHeritage.
I have no idea who have told you to pay for support. It is free and I am sorry if you did not get an answer to your support inquery. If you have the ticket number I can look for further information.
First, I emailed and received this ticket number, #2012021410002909
Then, I emailed and received this ticket number, #2012022810000644
I never recieved a response to either emal i sent.
In another thread i received a response from a team member that explained to me that"Premium and PremiumPlus users support questions are handled in priority"
That team member has since been deleted so i cannot direct you to his member profile but you can see the post in the thread, http://www.myheritage.com/support-post-564192/suddenly-slow-or-not-responding
What's wrong with the program? It stops functioning properly. It stops responding when i edit or add new members to my tree. It can hang for as much as 5 minutes with each edit. This means it can take as long as 10 minutes to simply add a new person, create the person and add their name and date, click ok then wait 5 minutes. Once thats done i have to edit them to add additional information that i cant when i created them. Then wait 5 more minutes. It can take hours to add a handful of people.
There are 2 other threads with more info going on here:
Yesterday i opened the program and it worked as i had hoped it would. I didnt have to wait an agonizing amount of time when i made edits and added new people. I did nothing to my computer and changed no settings in the program. It appears to be a random issue but that doesnt make it any less frustrating when i have a limited amount of time that i can work on my tree.
