I'm taking care of both of you. I've received Jack's package and project and I should be able to investigate the issue further. I've already sent both of you detailed emails about this issue and hopefully we will be able to find the source of the problem soon.
Yes I have heard that they are working with 7.0 and that the program, in the future, will only upload changes in the tree on you PC and not the whole tree and photos every time. I have 140 000 people in my tree and 4 000 photos and it takes me about 3 hrs to upload and I have a 10MB fast line.
Right now it takes me 2-3 minutes just to add/update/correct a record in my tree on my desktoip (very fast PC) so I hope they will fix that too.
[Ticket#2012092710003211] Re: 70% message "unexpected server error"
I upgraded to the Premium Plus and I still cannot publish online (Since August 03rd last year) and I cannot view/get smart matches. And when I go to Smart Matches in the software programme it says there are some but doesn't show them?
I have been extremely patient and I expect to be refunded the money since August as i haven't been able to use the functions of the upgraded plan.
After numerous emails backwards and forwards I have still heard nothing - the last I have is :
I am using FTB to build my family tree, and I have come across a problem.
When I display the family as a tree with basic information (birth-death, marriage), some members of the family don't have a date of death listed, even though there is one in their record: the "Deceased" box is ticked, there is a valid date and place of death listed.
It's only happening on a few people (say, about 10 out of 130 people in the tree), but it's enough to make it annoying.
Is this a bug, or am I doing something wrong?
EDIT: Something weird is going on. I have a relative who died in August 2001. His date of death doesn't appear on the Descendant chart (or any other chart). If I change the year to 2002 or 2000, the date of death displays, but if I change it back to 2001, it doesn't display anymore.
I'm fairly sure that there was an August in 2001 - I'd remember if there wasn't, wouldn't I?
Just a thought, Have you checked the date format in the settings.
If the setting is set to mm dd yyyy instead of dd mm yyyy or vice versa (cant remember the difference UK/US date format). If you use UK format when you type it in but have the date set as US date format it will not show for those persons born later than the 12th of each month. Maybe this only apply if just numbers are entered.
No, it's not the date format, because for most people in chart I only have a month and year.
I think it's a font formatting problem, because if I use a narrow font in a small size, then the dates display correctly - it's as if the size of the text box being used for the dates isn't being calculated correctly to allow for all of the text.
I'm calling this a bug, and waiting for v7 to appear over the horizon.
I was trying to folllow the instructions in http://www.myheritage.com/help/en/2010/06/how-do-i-use-the-online-connect-remove-connection-feature/ but I don't see the menu with connect pop up when I click on plus.
I am trying to correct a mistake where 2 brothers show up as half brothers
Thank you for writing to us, and sorry for the confusion. In the new version of the tree, you will see the connect option by doing the following: Click on the person's card, choose more, and there you will see the option.
I recently installed FTB on a new computer and each time I turn the program on it's reverted back to the default settings. Why do you include options to change the colours, decide where I want the program to save my projects etc if you're just going to force me to revert to the default settings as soon as I turn off the program??? Is anyone even working on this bug??? This problem seems to have been occuring for years?
I have had the same problem, and I submitted a request sometime ago to correct this! As yet there has been no satisfacttory reply! I have the problem in Options--> General--> Projects Directory where I have a dedicated hard drive, and every time my laptop runs an automatic update (it's on 24/7) I have to change the location. I DO NOT & WILL NOT use the default directory as it causes all sorts of problems!
Also one for the developers: Could you please add another parameter in the general settings (maybe between "Projects Directory" & "When program starts") for a Backup Directory. I have a dedicated drive for that as well and as above I DO NOT & WILL NOT use the default directory!
Hi Ian, I have the program installed in the default location, but my Family tree files stored in my choice of location. It never defaults back to another directory so not sure why it is doing it with you.
Hi Stewart, MyHeritage program is in C:MyHeritageBinMyHeritage.exe which is the target location, & Start in: C:MyHeritageBin
Then Tools --> Options --> General. Then in the General configuration options Parameter: Projects directory, Value: is showing C:MyHeritagedata, BUT I WANT IT TO BE G:\, but it won't stay on that directory when I exit the software and restart it.
I mentioned this to support some time ago and they said they would look into it, they must still be looking!! How long does it take to make a simple change so that the default setting is the user's choice?
Wondering if anyone has had this problem or knows what the solution might be to my problem... where when I attempt to publish my family tree in FTB to my family tree website I get an error message stating that "FTB is unable to communicate with MyHeritage.com and that I should confirm that I am connected to the internet." I never had this problem until somewhat recently (may have been around when our subscription was renewed) Still, I can access the website just find through the intenet, I just can't get the FTB to communicate with the websites that are listed under the publishing window. I have searched fo a setting that would address this but have had no luck. This is especially frustrating since I have alot of research that I would like to publish and the fact that my premium service is paying for this ability. Any suggestions are very much apprecitated. thanks
I was having the same problem after I upgraded to Windows 8. The fix was to right click on the MyHertage Icon on the desktop and select properties. Then click the Compatibility Tab. Then have the program run in compatibility mode. Windows XP (Service Pack 3). This corrected the issue for me.
That makes sense, but when I looked under the "compatibility mode" for Windows XP (Service Pack 3) it wasn't listed (although that is the operating system my computer is running on. I have a feeling I have this all messed up somehow, since the FTB program is on my 'E' drive, and my website folders seem to be on my 'C' drive. The Myheritage icon lincs back to the 'E' drive as: "E:\Program Files\MyHeritage\Bin\MyHeritage.exe"; but as I mentioned I have my files being saved to another drive: C:\Documents and Settings\Rob\My Documents\MyHeritage.
As you can probably tell, I'm not all that computer literate so any thoughts on how to fix this is welcomed. Do you think the problem is due to the FTB program being on one drive ('E') and the data that I'm trying to link with the internet being on the 'C' drive". Come to think of it, I have another program (anti-malware type program) that I was attempting to update the other day from my 'E' drive and it would link up with the internet. Do you know if there is some way to check if there is some reason this drive may not be communicating with the internet?
If your running Windows XP SP3 you can ignore my post. The purpose of what I posted is to run the program as if it was running on an XP machine. This only applies if you are running on a newer operating system. I have Windows 8 the program does not run correctly. The setting I suggested tells Windows 8 to present a Window XP environment to the program.
The problem you are describing may be related to your Antivirus or Firewall settings. Check the forum for opening the firewall or setting your antivirus to trust the application.
What I can tell you is the drive letter should not be relevant.
Hi Jonathan, the fact that you edited your online tree indicates to me your tree online and your tree in Family Tree Builder are not linked as you should not be able to edit an online tree uploaded from Family Tree Builder.
The reason you should not be able to edit the online tree is because there are no Sync capabilities as yet between the two trees. (This has been promised in the next version of Family Tree Builder.) Therefore, if you were to upload your tree from Family Tree builder you would overwrite info put into the online tree.
The answer to your question then is no, you can not Sync and will have to do it manually.
My advise to you is, only work on Family Tree Builder if you want to be in full control of your tree. If you want visitors to contribute to your online tree, only work on your tree on MyHeritage web site.
If you upload your tree from Family Tree Builder, on the website, go to manage trees and delete all redundant trees that you or other visitors may be able to edit online so this can't happen again.
Sorry, I know it is not the answer you were looking for, but maybe in the near future things will change.
Not that I will try to be smart, but if he only have done changes to the online tree, after using ftb, then he can download and upgrade the hole tree at ftb, so he will get the changes made at online.. I have done that severel times...