I recently installed FTB on a new computer and each time I turn the program on it's reverted back to the default settings. Why do you include options to change the colours, decide where I want the program to save my projects etc if you're just going to force me to revert to the default settings as soon as I turn off the program??? Is anyone even working on this bug??? This problem seems to have been occuring for years?
I have had the same problem, and I submitted a request sometime ago to correct this! As yet there has been no satisfacttory reply! I have the problem in Options--> General--> Projects Directory where I have a dedicated hard drive, and every time my laptop runs an automatic update (it's on 24/7) I have to change the location. I DO NOT & WILL NOT use the default directory as it causes all sorts of problems!
Also one for the developers: Could you please add another parameter in the general settings (maybe between "Projects Directory" & "When program starts") for a Backup Directory. I have a dedicated drive for that as well and as above I DO NOT & WILL NOT use the default directory!
Hi Ian, I have the program installed in the default location, but my Family tree files stored in my choice of location. It never defaults back to another directory so not sure why it is doing it with you.
Hi Stewart, MyHeritage program is in C:MyHeritageBinMyHeritage.exe which is the target location, & Start in: C:MyHeritageBin
Then Tools --> Options --> General. Then in the General configuration options Parameter: Projects directory, Value: is showing C:MyHeritagedata, BUT I WANT IT TO BE G:\, but it won't stay on that directory when I exit the software and restart it.
I mentioned this to support some time ago and they said they would look into it, they must still be looking!! How long does it take to make a simple change so that the default setting is the user's choice?
Wondering if anyone has had this problem or knows what the solution might be to my problem... where when I attempt to publish my family tree in FTB to my family tree website I get an error message stating that "FTB is unable to communicate with MyHeritage.com and that I should confirm that I am connected to the internet." I never had this problem until somewhat recently (may have been around when our subscription was renewed) Still, I can access the website just find through the intenet, I just can't get the FTB to communicate with the websites that are listed under the publishing window. I have searched fo a setting that would address this but have had no luck. This is especially frustrating since I have alot of research that I would like to publish and the fact that my premium service is paying for this ability. Any suggestions are very much apprecitated. thanks
I was having the same problem after I upgraded to Windows 8. The fix was to right click on the MyHertage Icon on the desktop and select properties. Then click the Compatibility Tab. Then have the program run in compatibility mode. Windows XP (Service Pack 3). This corrected the issue for me.
That makes sense, but when I looked under the "compatibility mode" for Windows XP (Service Pack 3) it wasn't listed (although that is the operating system my computer is running on. I have a feeling I have this all messed up somehow, since the FTB program is on my 'E' drive, and my website folders seem to be on my 'C' drive. The Myheritage icon lincs back to the 'E' drive as: "E:\Program Files\MyHeritage\Bin\MyHeritage.exe"; but as I mentioned I have my files being saved to another drive: C:\Documents and Settings\Rob\My Documents\MyHeritage.
As you can probably tell, I'm not all that computer literate so any thoughts on how to fix this is welcomed. Do you think the problem is due to the FTB program being on one drive ('E') and the data that I'm trying to link with the internet being on the 'C' drive". Come to think of it, I have another program (anti-malware type program) that I was attempting to update the other day from my 'E' drive and it would link up with the internet. Do you know if there is some way to check if there is some reason this drive may not be communicating with the internet?
If your running Windows XP SP3 you can ignore my post. The purpose of what I posted is to run the program as if it was running on an XP machine. This only applies if you are running on a newer operating system. I have Windows 8 the program does not run correctly. The setting I suggested tells Windows 8 to present a Window XP environment to the program.
The problem you are describing may be related to your Antivirus or Firewall settings. Check the forum for opening the firewall or setting your antivirus to trust the application.
What I can tell you is the drive letter should not be relevant.
Hi Jonathan, the fact that you edited your online tree indicates to me your tree online and your tree in Family Tree Builder are not linked as you should not be able to edit an online tree uploaded from Family Tree Builder.
The reason you should not be able to edit the online tree is because there are no Sync capabilities as yet between the two trees. (This has been promised in the next version of Family Tree Builder.) Therefore, if you were to upload your tree from Family Tree builder you would overwrite info put into the online tree.
The answer to your question then is no, you can not Sync and will have to do it manually.
My advise to you is, only work on Family Tree Builder if you want to be in full control of your tree. If you want visitors to contribute to your online tree, only work on your tree on MyHeritage web site.
If you upload your tree from Family Tree Builder, on the website, go to manage trees and delete all redundant trees that you or other visitors may be able to edit online so this can't happen again.
Sorry, I know it is not the answer you were looking for, but maybe in the near future things will change.
Not that I will try to be smart, but if he only have done changes to the online tree, after using ftb, then he can download and upgrade the hole tree at ftb, so he will get the changes made at online.. I have done that severel times...
Most of my family is from countries of the former Yougoslavia and I have some oddities when adding them into my tree.
First of all I use the software in French to be able to publish a report in French because the rest of my family (to whom the report is addressed) only uses French.
My first problem was that from the letters ć Ć č Č đ Đ š Š ž Ž only Đ š Š ž Ž were correctely put the rest being written as c, C or d in the software itself, giving the same result in the report
On a topic here I found a way to overcome the problem in the report, at least partly, by changing the language for the non-Unicode program. This way when looking at an individual information in detail all the letters would be shown correctly.
The problem that is still present is that when looking at the tree in general the letters that were changed for "standard" letters now are written quite strangely.
ć, Ć,č, Č and đ respectively become æ, Æ, è, È and ð (the last one might seem like asking a bit too much as the change isn't so bad, but still I'm neither familiar with Icelandic nor Old English) the same, of course, happening in the report making it quite unreadable when several of these letters appear.
Dobrý den, před 2 lety jsem si založil už jeden profil v programu Family tree builder a pak jsem od práce upustil. Teď jsem si nainstaloval znovu program a chtěl bych v tom profilu pokračovat, ale nevím jak ho dostat do programu ten už založený profil. Děkuji za radu
Hello,2 years agoI foundedalready have oneprofile in the programFamilyTree Builder, and then Idroppedfrom work.NowI installedthe program again andI would liketo continuein thatprofile,but do not knowhow togetinto the programthatwasbasedprofile.Thanks for the advice
thank you for asking. The webmaster of the big tree need to provide you GEDCOM of his tree and then you can export some branch from that tree, please have a look n this FAQ: http://www.myheritage.com/help/2010/06/how-can-i-move-a-complete-branch-to-a-different-place-in-my-online-tree/
When I click on the smart match icon included in a person's tab on the tree; it opens the smart match window and says that there are no matches found. This has been happening occasionally in the past; but it's getting very annoying. I don't want my smart matches reset or anything; I'd just like to know why this happens. The icon appears but when I click on it; it says there's no matches.
thank you for the message. We are working on Smart Matches improvments. Such situation is taking place when the matches appeared and someone in the other tree made some changes recently. The system is starting to process matches again, and it takes time until it is finished. We hope we will be able to launch the improvments soon.
I too am running into the problem of the SMART MATCH icon showing up on an individual but when clicking on it, the window opens and says that there are no smart matches.
This is not new...ever since I have been a member, this has been going on and affects greater than 50% of my 5,000 member tree. Sometimes it will say that there are greater than 30 matches to one person....get all excited and then it shows 'there are no smart matches'
Here is another frustrating twist...in our family tree is the English well known Lanyon /Lanion line. If I search for LANYON on a person, it will say 'no smart matches'. If I search LANION, it will pull up over 10 matches for me to confirm..and the primary spelling on the match list are LANYON. Why can't it find those same people when I search under the proper spelling as I had it listed in my tree as LANYON? I hope that you cure the problem before I drop being a member of My Heritage. I am not a big fish in the sea of genealogist with a baby tree of just 5,000 and over 2,000 visits but I pay my dues and expect problems to be fixed in a better time frame than just stringing us on.
The smart match green Icon that says 'sorry there are no smart matches'..when it indicates that there are many, has been going on for over two years....that means that when you say that they hope to launch improvements 'soon', the word 'soon' is relative to some time frame in the either near or far future.
Am I irritated? Yes, with many of the features that are flawed and not fixed. Quick answers come quick. Fixes to the program are not at all timely. I look for action not rhetoric.
When a whole family is moving do you have to update the new address in all familiy member records? It would be very nice if you could update all addresses at once for one family. Now I do have families with up to 10 children moving around a lot and it takes time to update all addresses for all familily members. Is there any function in FTB that allows you to update the address for a whole family?
I downloaded and finally got my computer working with the family tree builder but when I downloaded my GEDCOM file into the program from the tree here it contained no photos.... I thought the GEDCOM files were supposed to include photos? at any rate how can I get the photos onto my tree builder without having to first save them to my computer etc?