I noted that names that previously could be shown without any problems, got problems with the FTB 7.0. One recent example is the web site for Långström, where both the accented letters of the name were replaced with strange symbols.
Should we react to this in any way, will they be corrected or what is going to happen?
Thank you for writing and we appreciate your patience regarding this matter.
I have contacted you personally in yoru email in order to investigate this issue further, so far we have not heard many complaints regarding the unicode system in FTB 7.0 and so we have reasons to believe that it might be specific to certain people and their configurations.
We are glad that you are writing this issue on the forums so there would be more awareness to the problem by our team and eventually for our developers to try and fix these bugs.
I have the same problem with Spanish and French characters. I have noticed that HTML codes were in the origin of it. We are a lot of people reporting the same problem to the staff of My Heritage, that also also appear in fact notes in the FTB app for Iphone. I've written them several messages but since a week I have no answers. Now I have stopped to introduce new text until have a solution. I'm a Premium Plus but now I don't know what does it mean.
The issue that you are describing with the HTML tags, could be related to a different issue and we would be glad if you could send us an email to our supportteam about that.
As for the Unicode problem - it seems that we have identified a bug and fixed it. When you exported the GEDCOM from our family tree builder you have exported ANSI formatted GEDCOM, however now we changed it in our new version and everything should work correctly now - please try and download the new version that we have released from the downloads page.
As there seems to be other people on this thread as well, I repeat what I said. The problem I referred to existed only immediately after the introduction on FTB 7.0. After flipping through all the outstanding Smart Matches, no instances were found anymore. I will keep an eye on the situation and if find an instance I will convey my finding to you.
You should indeed react, especially those of you who pay for the software. In the past days I have read several posts and bug reports, posted a few myself and I still haven't seen any reply from the MyHeritage-team, whatsoever. No help, no answers as to what are being done to correct the bugs, and not even a confirmation that the bug in fact exist.
A basic bug like you describe here should be adressed as soon as possible by the developers and the support team, especially when you pay for the service.
Personally I hope they wake up and start the support as promised, to make the software free of basic bugs like this. I know I will stay with FTB for a while, I like the concept, but if they ignore bugs and support I will not pay for it :)
I'm answering most of your posts, and it seems like we are making progress (we fixed some of your feedback about our software build 7101 in 7105).
It is important though, just like you said that our customers will keep on posting their issues here in the forums so we could treat them correctly and efficiently and bring up the issues to our developers.
Thank you for helping us and we are glad that you like our software (or atleast the conecpt of it)
I've tried several times to install build 7105, but during the installation it freezes at viewer.exe. I also tried in another way: I've uninstalled build 7101 and then I've tried again with 7105. As a result, now I don't have Family Tree Builder!
I wrote a lot of times to MH Spanish Support Team (you should have noticed that English is not my lenguage!), adding information and screenshots, etc. but, after two weeks, nobody has answered me. Writing here, in English, is my last chance.
I am new to this software and would like to move my boxes and consequently the lines around. I notice that when I grab one person it moves everyone below them. Is there a simple way to move boxes and have the lines reconnect themselves?
Hi, Im setting up my tree....basically my mums mum and dad separated in the 60's and my mama remarried again (the man I know as my granddad), obviously hes not blood related but I still want him on my tree, however it wont bring him up with the rest of the family - it just puts him in one of his own...does anyone know how I can view everyone together.
I recently installed the new version of family tree builder and was going to see what a book report looked like. after clicking on the menu button all I get is report book software not installed properly. so I reinstalled the program and tried it again and still the same problem. so I uninstalled the program, downloaded it again from the website, reinstalled it and still the same problem. is it a clitch or is their a patch that I can download? all the other reports work fine.
I have started use FTB 7.0 and have synced successfully a few times, but now I have the problem that the syncing does not complete. The display shows that it seems to hang at 96% complete. I can leave it on for hours, but no success.