That might be the problem then; a tree that size likely takes up a lot of space on the computer. The more stuff on the computer; the slower it responds
There's plenty of room on mine as well. If a program is large enough, a computer must use more resources to run it. With a tree the size of yours, that's a lot of resources; when slows down the computer
When I move up the occupation to the first fact, they're all printed (only the font-size bug remains then)
do I move them back to the 3rd fact to be listed, both the font-size bug AND the missing occupation bug for males
applies..
I really hope you do not "consider" but actually "do" fix it for future versions.. if you only "consider" it, copy paste me the code snipped of the object class and the printing class and I'll fix it for you, because I really want the prints to be done properly..
I just imported and merged a GEDCOM from a previous program I once had, because I thought [operative word: THOUGHT] it would be easier than manually entering the missing individuals. NOW I have almost 2,000 DUPLICATE individuals on my tree! How do I go back and eliminate those duplicate individuals, without having to MANUALLY locate each duplicate entry, and then MANUALLY delete the duplicate individuals?
Unless you can separate the two again, and I don'think that's possible if they have been truly merged into one, you will have to manually remove the duplicates.
Ween I look in my Photos-folder on my PC (C:\Users\xxxxxxx\Documents\MyHeritage\xxxxxxx\Photos, I have everything from 2, to 8 copies of each photo!!! Can I delete some of them and in that case how do I know which ones?
I updated my family tree just now but everything stopped and I got an error message about "server error". when I logged in to my tree there was NO tree and I was asked to create one! So I uploaded a GEDCOM file from mu original on my PC but when I look at that tree there are NO pictures! So I added one picture and updated/uploaded the tree again but still no photos!
Whats has gone wrong?
PS!
The pictures are back again!!!! Must really have been a server error!!!!!
I'm afraid its not a server issue. My tree has over 10.000 people with over 800 pictures. I just had the same problem, but nothing I did made the pictures visible again. They're still there, mind you - but they won't show. Btw., I also used the restore feature when my regular tree mysteriously disappeared, I was already aware of the fact that gedcom does not include photos.
However, I have NO way of re-associating all these pictures. Apart from the ridiculous amount of time it would take, I don't know who some of these people are. Some of them were imported and their picture was saved in the MyHeritage pictures folder with a number instead of the persons name. And to think that as recently as a week ago I was seriously considering signing up for a premium membership!
I think that unless the issue is truly solved within the next 72 hours, I will be spending my money on a different genealogy program instead.
I wasn't able to find the family tree with 10,000 people and 800 photos in your account details. Has this tree ever been published fully to a family site at MyHeritage?
I Have tried to answer you bouth i in English and in Swedish and sent kopies on the problem but you don,t see what I meen.
I have also the latest version 6.00 of the program and I think that this problem arised when I got the latest version of the program. About january 2012.
TRÄDET1
This is how my Famely Tree Builder PremiumPlus (payd for 5 years ahed) looks like. All pictures are there.
TRÄDET 2
This is how my Famely Tree Builder looks like under the button fotografier/pictures for every person that I have written into the tree before january 2012. Old data.
The pictures has disapered.
If I put in a new picture now is the pucture there.(I meen a new person in the tree with picture).
TRÄDET 3
The connection to the picure has gone. Because all pictures 2447 ST. are there in the program look
TRÄDET 3
I THINK
this is why I don´t get any picures to my site any more, only the new ones.
this is why I don´t get any pictures when I want a bookreport.
BUT
when I take out förfäder/ancestersreport or arvingar/heretagesreport it works and I get all pictures.
I have realy tried to explane to you the problem thou I´m no good in writing in English.
I realy hope you find a salution to this problem I don´t want to miss any more information in my tree I want you to have a secure way to put this write.
I would like you to put it write on the webb site so I can downloud it safely without losing anything from my tree today.
I hope you understand my feer.
Regarding
Gerthrud Flood Rosenius
Ps will inform how you will help me on FB and Forum and so on.
For your information
I am not any head of anything any more but I been working at an bankoffice as an advicer to customers in economik matters and know how to speak to customers.
I'm afraid its not a server issue. My tree has over 10.000 people with over 800 pictures. I just had the same problem, but nothing I did made the pictures visible again. They're still there, mind you - but they won't show. Btw., I also used the restore feature when my regular tree mysteriously disappeared, I was already aware of the fact that gedcom does not include photos.
However, I have NO way of re-associating all these pictures. Apart from the ridiculous amount of time it would take, I don't know who some of these people are. Some of them were imported and their picture was saved in the MyHeritage pictures folder with a number instead of the persons name. And to think that as recently as a week ago I was seriously considering signing up for a premium membership!
I think that unless the issue is truly solved within the next 72 hours, I will be spending my money on a different genealogy program instead.
One thing more, Gertrude I see you have active backup service on your family site. Have you tried restoring your tree from a backup there?
To restore a backup from the backup service, log into your family site and click on Family Tree > Backup. Select the tree according to date and file size and click the blue circular arrow icon to begin the restore.
I see in total you have sent 58 support requests. Every mail you have written was answered by one of our representatives. You have never not received an answer from our team.
One of those requests has continued with a support representative for almost two months.
I decided to take over your issue, because obviously something is wrong here. It cannot be that two months have gone by and no resolution has been found for you. As I mentioned, I personally sat with the respresntative who was helping you and formulated a series of questions designed to help us better understand the problem. To date, we haven't been able to understand the origin or get a clear picture when this problem first occurred for you.
It is very clear to me that your family history research is extremely important to you. And the fact that you have reached an obstacle you cannot find a way around must be very frustrating. I want you to move past this obstacle and start to enjoy working on your family tree! In order to do that, I need you to help me.
I will do everything I can to help you, but I need you to help me understand what is the exact problem, when it started, etc. In order to make sure we are on the same page, I would like to start with a series of questions. (Each of you who wrote on this forum post is welcome to provide me with his or her own answers to these questions.)
What version of Family Tree Builder are you using? (If you're not sure, open the program and click on Help > About Family Tree Builder.)
How many people and photos should be in your tree?
How many people and photos are in your tree now?
Do you remember when the problem first happened?
Did you receive any error messages? If yes, what was the exact text of the message?
I see Gertrude that you have already answered most of these questions. Thank you.
Can you please answer these additional questions:
1. What is the name of the tree where the photos don't show after publish? (I see you have four different trees published to your family site)
2. Do you have a copy of the tree on your computer that contains all the photos?
3. Did you ever try to restore a family tree? How did you try to restore the tree (from your family site, from a backup in the program)?
I have not discovered this letter until today parhaps did my mail throu it out at once before I could see it.
Can you please answer these additional questions:
1. What is the name of the tree where the photos don't show after publish? (I see you have four different trees published to your family site)
2. Do you have a copy of the tree on your computer that contains all the photos?
3. Did you ever try to restore a family tree? How did you try to restore the tree (from your family site, from a backup in the program)?
1
Famely Tree Builder PremiumPlus (datum 20120123 kl 641)
2 All photos is in an separete map the photos are in the sestem but not linked to the person. look at my copies in my previus letters please.
3 Yes I think this version I found from a backup in the program. I have tryid from the famely siute but that didn´work at all. No photos at all in the tree only separately in a map.
Please look at Skärmklipp Trädet 4 most of the photos are not associated as you can see.
Do you remember approximately when the personal photos were lost?
Do you remember any changes to the tree file or to Family Tree Builder that might have happened at the time the personal photos were lost?
Did anything change on your computer during that time?
Can I ask you to enter your computer and send me a screenshot of the file where the photos are located?
In order to do so, go to C:\My DocumentsMyHeritagedatum 20120123 kl 641photos
Send me a screenshot of this folder. It will help me understand if the connections to the photos are lost or if the actual photo thumbnails that are used in the tree are lost.
2 I think when I uppgraded famely tree builder to the latest version
3 I send you all my screen shots TRÄDET Number seven is that you asked for in your letter but can you even see at the others because they show you how it looks in the famely tree program.
All blue frames are red. Thouse that are blue is put there lately in other words the lately months. I have started to restore the assosiations but it will take at least a year. It´s about 2000 photos as I wrote to you before.
When can you have an answer I`m devastated and working with restor the link manually I think this will be the only thing to for a year at least ahead. It´s taking all fun away from the genealogy itself.
Please write something I´m waiting every hour of the day Please.
I have kopied photos when I looking throu the smart matches and put them into my tree on the web site BUT they don´t appears in the Famely Tree Builder. What shall I do to get them there? I thougt that this were one way to restore the link in FTB.
I have a person in the charts that does not exist in the list of persons in my family tree. he used to exist but I must have deleted her. This ghost is married (alternate, other, second marriage) to a man that does exist.
