I think, main problem of downgrade (im)possibility is, that project database has been re-coded from old internal proprietal format into Unicode standard (marked by filename extension change .ZED to .UZED).
Were the features of V7 identified as "breaking changes"? I don't remember seeing that anywhere. It sounds as though V7 is neither backwards compatible to V6 nor is V6 forward compatible to V7. Lost links, lost notes, broken associations, lost smart matches. These are not signs of a good software upgrade.
Daniel, apologizing for the screwups is okay, but insufficient. People want
1. Recognition and acknowledgement of specific defects or bug. "Yes, that doesn't work; we'll fix it."
2. Incremental releases with a clear statement of what each build corrects, fixes, or adds. "Build 0.1113 corrects the flaw that prevented notes and smart matches from V6 from showing in V7, improves the speed of sync, and corrects the formatting errors in the Guest Book."
3. Some public statement of a plan of attack "Our first goal is to make V7 stable so that it does not lose user data (notes, links to photos, smart matches etc). Our second goal is to make the sync more effective and faster. Once those two major goals have been achieved, we will begin wittling down those annoying bugs and issues that users have drawn to our attention (weak editor, formatting problems, etc.)"
IMHO, a little direct and honest communication with your user base will go a long way.
Oh, and Daniel, you never did tell how to revert to V6.0. We're all hoping that was unintentional.
This reply is not related to the original thread discussion that was opened, we will be happy if next time you could send us an email about it instead of posting it as an unrelated reply on the forum. We ask you this because it creates a mess in our forums (which are kind of messy anyways).
1. We do recognize bugs, and we do write "thank you, this was forwarded to our developers".
3. A public statement for a plan of attack may not be an easy thing to do. This is a decision that needs to be taken not lightly - because it reveals much of our strategy. It could create communication between our customers and us but our customer not necessarily understand our decisions.
If anyone wants to know how to revert to V6.0 he can contact our support team.
It seems you would make a good politician because you have completely avoided the question of reverting to version 6 and passed it to technical support which is where the original poster did send an email and recieved no reply; this was why he posted the Question in the forums in the first place. I do think Tom's post was relevant to the original post.
It seems you only want positive things posted in the forums and to hide the problems with ver. 7 in emails which go unanswered (for a lengthy period anyway).Posting the solution if there is one here in the forums could be of benefit and save time for users and support.
If there is no solution it is better to say so and be honest. I have gone back to ver 6 because I had enough files on my computer to do so, so it makes no difference to me but it does change my attitude to the company and affect wether I may or may not renew my subscription.
Saying a bug was passed on to developers is just a polite way of saying I don't care so I will pass it on.
It seems you think communication between customers and your company is a bad thing? That is a very good way to alienate customers and reduce the number of customers but I guess that would reduce complaints and make things easy to run.
Thank you for writing back and I completely understand your position.
You came here to the forum post looking for your answer as to how you would downgrade to family tree builder 6 - and instead you have found a whole unrelated discussion and our replies to bugs.
What we meant to write in this forum post is that if you need help to downgrade to Family Tree Builder 6 we would be more than happy to help you. We will assist you in any way that you will need if you write to our support team via email.
The reason for this is because we might help our members to get the same functionality of version 6 in v7. Which will save a lot of trouble for our members and possibly give a higher quality software as well.
We are not trying to alienate our customers, and we are honest when we are saying "We have passed this bug to our developers". Our developers themselves are probably already tired from our customer support bugging them to fix these bugs.
We don't think that communication between the customer and the company is bad, but it is actually pretty good to know what the customer needs and what he is complainning about - because it reprioritizes what bugs needs to be fixed.
Every company wants to have only positive things posted in their forums, but this is not possible. We are not trying to hide the problems, and we can assure everyone that every email that was sent to our support team will get answered (set aside duplicate emails).
Posting a solution on the forums is a delicate thing, because a member could think that the issue is related to this post but he actually had a whole different issue which this fix will only confuse him. Though some answers could be good if they are written in the forums - we are doing our best in order to post as much quality answers as possible on the forums.
Again, if you are looking on how to downgrade your family tree builder - write an email to our support team. And we will be sure to take our time and try to identify the exact problems you have in ftb 7 and if all fails or if you are not interested in solving these issues we will be more than happy to help you downgrade.
As I already said I have already downgraded and posted on this thread how I did it and the results but others may not have ver 6 on their computer so at least a link to it for those who want to risk going back can do so. I am sure glad I did because I have not lose any info since, unlike the 700 individuals(every entry since the upgrade) I lost in ver 7 and had to research again.If you feel you need to you can put a warning to do so at their own risk, as I did but I think they have the right to go back, I know I will not trust ver 7 for a long time to come. Ver 6 always had trouble crashing or hanging every few minutes on every computer I run it on and still does but at least it does not delete information that is already entered into it and usually recovers after a minute or two. I don't wish to discuss this any further as it is wasting my time and yours and you appear to either not read the comments or to not understand them (or choose to ignore them)
We have manged to restore the project for most (if not all) individuals who complained about their individuals dissappearing and this is due to the fact that we have put a fail-safe mechanism in FTB 7 which automatically keeps a backup of your FTB 6 tree during the upgrade.
Version 7 might have deleted the individuals when you first upgraded, but it lets you restore your old project again. If more members contact us regarding this issue instead of downgrading we would know better where it comes from and will be able to fix it.
I understand your argument, but the answer stays the same - if anyone wants to downgrade, please contact our support team and we will be more than glad to help you through the process. We would be more happy though if our members will cooperate with us to find the cause for such errors so they will not appear further in the future builds - because we can't reproduce some of the problems and you are our only source of help.
With the cooperation of many of our members we have manged to fix many issues, amongst them: "Site doesn't exist error", buttons dissappearing, all sorts of crashes and a lot of sync problems. We have started with build 7099 and we have gotten to build 7107 (with future plans for another release of a new build).
others may not have ver 6 on their computer so at least a link to it for those who want to risk going back can do so. I am sure glad I did because I have not lose any info since
To find the original program file on your computer, search "All files and folders" for "family_tree_builder". The file will look something like "family_tree_builder_5634_cd.exe" though it may not have the _cd and may have other letters.
You might want to remove v7 before you re-install V6.
Or you can download what appears to have been the latest build for V6 at:
Hello everyone - so I am not alone with my dislike of V7! I uninstalled it and re-installed V6 (found it on the internet) and then copied all my V6 back-up files from my external hard disk back to my pc. It mostly seems fine (apart from one file). I was using the id numbers in V6 to index my hardcopy. MH said these were just for developers (after I had a total brain seizure) which just sounds rubbish to me as they are fully displayed and they can be included in reports etc. I have worked alongside developers before.....they havent changed.
I have problem like you. I lost all the names and birthday's dates on webpages family tree and in my PC !!!
Uncredible. Unfortunatelly there is no possibility to return to version 6. Data are irretrievably lost
If I sent you my link - it would be my tre you will get.. So That would destroy you hole tree information.
But here is my message to them...
I just want you to let you know, that the new 7.0 version has deleted all my Work.. GREATE - thank you...
And the funny aboute it, is that I have paid you for doing it ...
And the said think is that I have disapointed my hole Family without letting them know, that it has been don over a night...
I hope you will take that new version away from the page, so no more damage kan be done to more Family trees...
Have a greate day,,,
ps.. I have read in the forum afterwards, that you did know about the problems,, AND YOU DIDN`T DO ANYTHING.... GREATE
Here is the answer:
Dear Mr. Gaarde,
Thank you for your message, and for the explanation.
I apologize for any inconvenience.
Please try to uninstall the software then install it again from the link below:
Lze obě čísla jednoduše zkusmo zvyšovat, a které nejvyšší se ozve pro stažení, to je momentálně nejvyšší verze. Pozor, je to na vlastní nebezpečí, ten web009 je vývojářský, a tedy může jít o betu s nějakou dílčí opravou!
Soubor, co má na konci to rozšíření o "_cd" je větší, a obsahuje v sobě i veškeré šablony pro offline tvorbu grafů.
Thank you for your reply. My problem is with step one.
If I go to ‘Export GEDCOM’ and save a GEDCOM file (I am given no other option) when I open it in Excel everything is in the first column, not in separate columns in the way that I have achieved in the past. Am I missing a trick somewhere?
I did not understand your step two.
Once I have the data into Excel step three is no problem.
If You are working with an online tree, You must import this exported GEDCOM File from Your MH familysite into FTB as a new project (don't forget to disable automatic sync, if You are working with a online tree). From this point, You are working with the FTB on Your local PC.
Next steps are the same, if You are working with the FTB and publish Your familytree to Your familysite, too.
On the menu ->edit->export to Excel select the lists You want. For a short overview, I always take the 2 lists:
- export list of people
- export list of families
For the long list I'm using:
- export custom report
With the custom report You can select all fields You want (described in the GEDCOM file standard definitions)
Every list exported from this FTB menu, creates a CSV file. This CSV file is a 'simple' textfile and means a Comma Separated Value file. Excel can open this file type, but - as You have seen - every line is in column 1.
The trick is: create an Excel Workbook/sheet and import this CSV file into Excel using the data import tool of Excel. With Excel 2007, You find this under Data and the Get External Data .. From Text. After You select the CSV file You can see the Text Import Wizzard. Select the Delimited option and eventually the file origin type (because of the accented/special characters). On the next window select the delimiterComma and deselect Tab. Now You click Finish. Click OK on the next small window and You can see an Excel sheet with the separated infos in separated columns.
Now You can do some cosmetics, like 'Filter' and eventually miss interpreted new lines.
This things about Excel export from FTB just creates tables.
You can use Excel to create charts (i.e. pedigree charts), but then You dive into the nice world of VBA (Visual Basic for Applications) and do a little bit programming. Your tables You created before are Your data source (every person or family has one row). If Your hobby is programming, this is an interesting thing to do.
But if Your hobby is family research, then it's better You take a look, what other applications can do for You. FTB has a lot of chart templates, MyHeritage online, too. Or other software from other companies.
Thank you to MH for improving the function to serach FTB, when adding a new person, if that person allready exists in FTB. As I am in the situation that I can NOT merge GEDCOM files into FTB I have to manually add EVERY person to FTB. It looks to me as this, "compare persons" function works MUCH better in 7.0. Instead of adding duplicats I have been able to "connect" a person to an allready existing family.
We are glad that you have found some useful functions in our Family Tree Builder 7.0.
Thank you for writing them on our forums - we appreciate your thanks and we will forward it to our developers to smile as-well and to hear of their achievements. It's not everyday that you hear a customer thank you for the functionality of your product.