Hi, no luck for with the 7105 build, dod you know where I can find the previous 6 version of the program? The upgrade ruined my version so I'd just like to revert back to 6 since it was working fine for me.
Thanks, Peter. So you had the problem on a V7 previous to 105? Alas it's also 7105 that has the problem on mine. I only have V5634 install file and can't find anything other than V7(105?) on the site so I've sent a message via "Ask an agent" on the support pages re a V6 download. Will post the response.
Same sorts of problems. Finally got version 7 to load ... but it did not download photos , Notes not present and cannot be added ...it has missing Virtual cemetery icon, missing Profile and Edit buttons on main screen . Along with other problems.
Removed corrupted V7 and reinstalled version 6 but this (V6) will not restore file from site , different file format now, changed by version 7?
end up with no working FTB ... NOT HAPPY .
Only Error references found about CRASH when installing relate to PRIVACY and PERMISSIONS....................possible Browser settings , pop up blocker , cookie settings problem......which were not critical in VERSION 6 ??
The only time you hear from their mythical support staff is when you owe money for renewal or upgrade ...then they are all over you.
Sigh - explains no response *at all* to my "Ask and Agent" question, of course! Their business model might well demand containing support costs and letting their user community try and sort things out for themselves but they should have a higher support level (for some additional cost) that gets one a response and corrective action when needed. I do have the MDs email somewhere from an issue he responded to years ago so I'll try that on the off-chance it's stilll the same person in the job!
Tried the link provided just a few minutes ago. The 7.107 version still gets to viewer.exe extract 100% and hangs. Not seen anything like this before. Looks like this version wasn't given adequate UAT before being pushed to production.
I figured out how to install FTB 7107. I saved the application to my download folder. Then I disconnected my computer from the internet. I disabled my virus protection and firewall. I then right clicked on the download file and clicked on "run as administrator." This time it worked. My Heritage should provide better instructions on how to download and run FTB 7. It took four hours of trial and error to figure out how to do this. If I didn't have an existing tree, I'd have given up and moved on to a competing application that works better.
What a pain!! The new version installed ok for me without doing the stuff you did, Matt. I'll let Shachar know of your subsequent difficulties via the prolbem ticket I opened with them ..... just in case they don't see your post!
This new built-in editor added in 7.x are simply a pain to use. I'm sitting here, trying to write a note and it is so annoying to use, I am speechless.
It has so many annoying issues, I hardly know where to start. It has to be one of the worst editors made in the 21st century, or at least the worst implemented one in any software. Did you guys even TRY it before releasing your software?
In my opinon, this editor is useless as it is today. I don't want, nor need options to format text notes, I just want to write a simple text without being annoyed by the software all the time. If i want a nice looking text I will create a report.
PLEASE MYHERITAGE TEAM: get rid of this editor or at least give us the OPTION TO DISABLE THE EDITOR.
I've been asked to provide an example of how it's useless, so here is one:
Find yourself a web page with some formatting, lagre and smaller text, bold, italic and whatever.
Copy a selected text
Paste the text in to any Notes field using the new editor.
Looks fancy, right?
Now, try to make a large text smaller. Right, it's not possible. You can not make a large heading text smaller, you are stuck with whatever size you copied.
Ok, so let's try to remove the bold and make it in to normal. Select a word in bold and try to change it to normal. Right, sometimes it works, other times you are stuck with the bold. And what on earth...! Sometimes the bold word you was actually able to make in to normal, makes the next word after shift to the next line! Now you are thinking, "ok he hit the Enter button by accident". Nope, I didn't. The editor just figured out it was ok to make a line shift just there, for no real reason.
Another funky twist is that you can copy a text being black, and the editor changes the color to Grey. Why do you do that Mr.Editor? I don't want grey text, I want it black. Simple as that.
Hi John and Jack,
Family Tree Builder is currently available for Windows. We've started working on adding support for Mac OS X too. For those Mac users, please lend us your patience, we're working to bring Family Tree Builder to you too in future versions.%QUOTE%
I just joined and installed Tree Builder Version 7. It worked fine for a few days but now it has problems syncing to my family webpage.
First, I created the family tree using Tree Builder and then published it to the webpage. I've also checked off the box that doesn't allow family to update it online (webpage). I figured it might screw a few things up.
My relatives were able to make changes to the family tree (no just uploading photos)? I believe this may have created one of the first problems in syncing with the tree. However, it continues and I don't know why.
Since the Tree Builder wouldn't allow me to update my most recent changes. I downloaded the Webpage version and installed it to the tree and removed the old one. Then proceeded to make the changes. It seem to work but periodically it still won't sync?
I have the same problems and have sent 7 emails and have had 2 computer-generated replies.If there is a problem it would be polite to receive an email and then we would be so worried.I posted on this Post as others are confrontational.I do not want to take sides I just want to work on my tree.I really hope somebody does something
I was having sync issues too; it would hang at 99% forever and not upload. I remembered I decided to use a different email address to log in and when I switched back to the original email that I used to set up the account I had no problems syncing (I guess I needed to give my second email account permission to make changes to the site lol). I had to make this change on the MH software installed on my computer. Hopefully this bit of information helps someone.