I have 2 premium sites both of the same family tree. One site will process and retrieve smart matches. The other site that I recently upgraded to premium will not retrieve all smart matched that my first site has. When I hit smart matches a message comes up saying My Heritage is processing smart matches please check later or something similar. This message has been appearing since I upgraded the second site to premium - over 3 weeks. I check 4 or 5 days and it tells me it is still processing. How to fix please.
4) Watch how individuals from the earliest generations are missing from the Fan Chart and the boxes where they should be are just empty (make sure "Include empty boxes for ancestors not in the family tree" are checked in the chart options)
So, the individuals are missing from the boxes and FTB handle them as if they do not exist. This is of course wrong and needs to be corrected.
A related bug is that the individuas who are added have their birth and deceased -years missing. This only affect individuals from generation 6 and more. Years should naturally be added for those as well. Add year behind the name instead of below whenever it's suitable, to make the data fit in each box.
2) In the Person Details window, write in Birth: Date and Place
3) In the Person Details window, write in Deceased: Date and Place
4) Click the More Details-button
5) In this new window that appear: watch the data you just wrote in Deceased are gone
To avoid this bug causing loss of data, make sure that the Deceaced check box is checked before clicking More Details-button as in 4) above.
Solution alt 1: it should not be possible to write in the corresponding fields when check box is not checked. Even better, the fields should not be visible unless the box is checked.
Solution alt 2: when something is being written in either of the two fields and the Deceased checkbox remain unchecked, FTB should check the box automatically upon clicking OK or More Details-button (or as soon as any text is being written).
I can't get the new release of FTB installed. After 5 minutes the process takes a pause at the installation of SmartResearch.dll.
I left the computer trying to install the file, but 1,5 hour later it was still installling the .dll. I sent a mail 12 days ago to MyHeritage, but I have not heard anything from them yet. Is there anyone else who has experienced the same problem?
I am now able to run FTB and all ancestors seem to be there, but all notes on each member has disappeared.
Just like you all, the installation freezes on Windows 7 64bit installing the viewer.exe. I have re-downloaded and tried several times, even rebooting the computer, all to no avail. The program seems to run but as the installation didn't complete, I am unwilling to entrust my hard won genealogy data to this version.
This poor quality of distribution is a real disappointment.
Hopefully the team reads our posts and publishes a fix. The current installation kit is defective it seems.
I have what looks like the same problem - mine stalls showing it's extracting Viewer.exe. Using W7. There is a story that appears in the 'solution finder' (small window to the lower right of the Help screen) when you type in something like 'Family Tree Builder 7 install stalls' that tells you to go into advanced settings in Control Panel => System => Performance and make Fam Tree Builder an exception on the Data Execution Prevention (DEP) settings but that is not acceptable to me (a) because such a setting should not be necessary (it smacks of software bugs), and, (b) the way my overall system settings are set this should make no difference! Here's hoping for an answer!
Hi, no luck for with the 7105 build, dod you know where I can find the previous 6 version of the program? The upgrade ruined my version so I'd just like to revert back to 6 since it was working fine for me.
Thanks, Peter. So you had the problem on a V7 previous to 105? Alas it's also 7105 that has the problem on mine. I only have V5634 install file and can't find anything other than V7(105?) on the site so I've sent a message via "Ask an agent" on the support pages re a V6 download. Will post the response.