The search function does not seem to work correctly, e.g. Type birth, matches condition below, and Date matches Mar 3 1917 gives dozens of incorrect matches. For example one of them has a birth date of Oct 6, 1928. There is actually only one correct answer in my database.
New installation of FTB 18.104.22.16805 and freshly imported GEDCOM.
As far as I understand you can't, although this was promised for version 7. Then I was told it wasn't being released yet. I'm hoping that when it is released it will be possible to give people permission to edit "their section/branch". I've asked when this will be available and despite being a Premium memeber haven't even had a reply from support!
Wow... you call the ability to search various databases 'SUPERSEARCH'! Seems like this is an oxymoron similar to Military Intelligence. Having just conducted a 'Supersearch' on my dead ex-mother-in-law, it appears there are 6,467,033 results in 3,102 collections for her and this is by entering her FULL name, full date of birth, full date of death and her sex!
I never knew she had been a) so popular, b) been reincarnated under different names so many times or even c) lived in so many different countries.
YOU GUYS HAVE GOT TO BE JOKING AND YOU WANT PEOPLE TO PAY FOR THIS HA HA HA HA.
The software you are now producing is, in one word, DIABOLICAL. If I had to release software like this to users within the various companies I have worked for I would not have a job for very long.
I was hoping that version 7 would have been far better, errors resolved and customers beginning to be happy. Instead I am utterly disillusioned and very disappointed in what you have produced. IT STINKS!
Unfortunately you have taken my money again for a further two years but this will be the LAST TWO YEARS you get out of me.
I shall now be transitioning my data across to another product, ONE THAT ACTUALLY WORKS and where Customer Service is taken seriously.
Unless you guys get yourselves sorted out, it won't matter how many companies you buy up to boost your customer base, they will all start to leave.
As always I do not expect to receive any sort of response out of you despite being a Premium Plus member. Just another example of the contemptuous attitude you hold for the people keeping you in a job.
I would like to add a note to this post.
Even if the SuperSearch did return exactly what you were looking for, and all you had was a Premium or Premium Plus subscription, then you wouldn't be able to actually VIEW or USE the records, unless you also subscribe to a DATA plan.
I have been a MyHeritage.com subscriber Premium Plus since 2010, and was caught by surprise after I just recently renewed my Premium Plus membership, only to find out that I am being denied any access to US census data on my search results, because I have not also subscribed to a DATA plan.
I have twice now requested a full and complete refund for my recent renewal, over $100.00, which basically allows me to keep an unlmited amount of extremely well researched data online. Actually, if anyone should be paying anyone to have that data in the MyHeritage databases, it should be the other way around. It is extremely well researched, thousands of hours, and it actually stands to benefit MyHeritage users more than me. I really don't need that data online, especially for over $100.00 USD. I have it all preserved offline. What I really need is to be able to actually use the records found from my search results.
I have sent refund requests twice now using the "Contact Us" form(s) at MyHeritage. And I will now initiate a charge back complaint, stating that the services purchased were not the expected services. MyHeritage can now refund the charge and also pay a $35.00 charge back fee.
In supoort of MyHeritage.com, I will also say that I have been an extremely happy supporter, mainly finding that the FTB was the best user efficient GUI out there for software, and free as well. I have looked at them all. Imho, none of the client side apps come close to how efficient FTB is. But, I felt tricked with the renewal strategy, renewing, then finding out I had no access to data reposotiries, and this has left a bad taste for me. I do think MyHeritage is doing a very good job, with serious competition at Ancestry.com, and keeping prices lower. But the DATA trick is underhanded, and not up front. Even in the new FTB v7.0, if you look under Help, Super Search, you'll see that the information states you'll be able to search ALL of the data at MyHeritage, and never stipulates that you won't be able to actually view records. No need to resort to trickery. Be up front. Raise your prices to compete with Ancestry.com, if that is what you need to do.
I would also like to add one more insight to this thread.
I have used both MyHeritage (mainly FTB software) and Ancestry.com services, as paid member since 2009. Ancestry.com has been a collection of records, census, military, birth, marriage, death, all kinds of collections of US and world records since the beginning, and MyHeritage.com seems to have incorporated this area of their services only recently.
Although, Ancestry.com SEARCH algorithyms can be narrowed, with practically any criteria. All of my searches there return thousands of records, and any search I do usually requires time to sort through them. Best matches are at the top, of course, but it is not really that wise to do too much of an exact match, because there is so much variation in the data collections, mis spellings in census, etc. Any search that returns only a few records is not going to be that useful for new research. In other words, if I know exactly what I am looking for, then exactness might work, but if I need to find new data, then it is usually better to come up with a comprimise between exactness and some variation.
Russell, I agree with you wholeheartedly regarding the data that you, me and all the other members of MyHeritage have worked hard at compiling and checking from a myriad of sources. The fact of the matter is, My Heritage is a container with all that data available for other MyHeritage members to aid them in their research. It has taken time and effort to get that data and it should be that MyHeritage should allow Data subscriptions based on the contribution that us members make to that container of data.
Presumably if every member regarded their data being held by MyHeritage as 'Private' then the usefulness of MyHeritage is then called into question.
I certainly have no plans to purchase the overpriced Data Subscription especially since the Search Engine is next to useless. Maybe more users of this community should start voting with their feet and demand returns of the fees paid and then move to another system more customer focused and delivering what we want. Removing our data from MyHeritage would then not make the product as useful to other members who would then start to question their reasons for staying. My information has about 12,500 individuals and around 3,700 families so it would not be a decision I will take quickly but I will seek a further product and if convinced of its benefit to me I shall move.
I AM LOOKING FOR ANCESTORS OF GRACE MARIE WHITING. BORN IN UTAH. LIVED IN SEVIER UTAH. BORN 1900 DIED 1942. ALL I SEE ON THIS ONE IS TECHICAL STUFF. WHERE DO I GO TO FIND PEOPLE BY LEAVING A MESSAGE. EDWARD YATES.
It's interesting that you should point out that many of the matches and results in the MyH database/s is a result of contributions of records and information by members of the user community, yet MyH charges a premium for access to that. In an analogous case, an American web company called TurnItIn.com, which checks student academic papers for plagiarism was sued by those students who submitted their work as required by their teachers/professors. The company was claiming the right to use student papers in their database ever after, and the big corporation lost in court.
But I digress. I was initially thrilled to find FTB for free (and was even willing to pay for the website component), but the longer I subscribe, the more thoroughly disillusioned I am with the search engine (which has never been particularly effective nor user-friendly), the pay for it access to records, etc.) Even the SmartMatches feature has become an annoying, pushy, bothersome tool.
Now that I have installed v.7, the software continually restarts itself after I've signed out or closed it down. Whenever I come to my computer, it's running again. Anyone have any recommendations for a better product?
My original attraction to MyHeritage in May 2009, was FTB. Imho, it was just the hands down best client side software I found for efficiently working with huge amounts of very sophisticated data. I looked at them all. I tested them all. I have Ancestry's FTM, which is $39.xx, only to use as a client app to back up my Ancestry.com site. Ancestry.com had the most comphrensive repository of genalogy collections in one place that I found. But, Ancestry.com FTM, imho, is not as effective or efficiently organized in the GUI that FTB has. Compared to those two apps, the others are pretty inferior. After using FTB for a while, I just subscribed, because their rates then were much lower, offering multiple year discounts. I think I got 3 years or Premium Plus for close to $100. So, why not. But, MyHeritage has never been a repository for searching data other than the Trees hosted there. That has since come online recently. I was just caught off guard about the restrictions after paying over $100 usd for one year renewal. I will continue to use FTB, because for me it is the best. I would actually pay for that app if I had to. I'm not worried about MyHeritage changing up FTB, it all exports as GEDCOM. But, I also have previous versions of FTB archived, in case I ever need to reinstall an earlier version to recover any data problems that future versions may create. I don't think MyHeritage is going to mess up FTB though, since it is their primary draw and marketing strategy.
Thank you for what I think is the quickest response I have ever had after I have posted a query. The response you refer to I gave up on as the search DID NOT return anywhere near the records I expected. This latest one is after I hit the 'Research' button on the record in question. No entry was made into the search, it automatically took the details out of my record. For your information the details were:
Name - Cynthia Moreen Taylor
Sex - Female
DOB - 9th. March 1916
DOD - 13th. Feb 2002
As I have mentioned before, the results your Search Engine returns are crazy and are not of any value whatsoever.Why have a 'Research' button if I then have to go in and alter the details?
I also echo a lot of what other members have said. Your communication regarding problems, fixes, concerns, upgrades and customer care are appalling at best and non-existent the vast majority of times. Whatever happened to Quality Assurance and Alpha and Beta testing?
I am sick of having to repeat myself and still getting the company line back at me which is basically 'DO NOTHING'.
Thanks for your fast response again. I tried your URL, which by the way did not copy across at all, and the search gave me 8 results in 4 collections. However this was done WITHOUT using the Date of Death which, when entered, resulted in ZERO records.
The trouble I have now of course is that if I do not use the available data to narrow my search down I HAVE ABSOLUTELY NO CONFIDENCE in the returned results. In this instance where no DoD is used I get one record to look at that has a name of Cynthia M. Taylor but no other identifying data with it such as Place of birth, DoB, Mothers maiden name. For me to get at that data you now want me to pay an extra £58 reduced at the moment from £90 per year for the first year and then the higher amount for the following years.
The quality of data I will get for that extra amount is not exactly pristine or even possibly correct due to the Search Engine you currently have. I get far better results using Ancestry than I do with yours and even though the cost of Ancestry is marginally more expensive than yours, the quality and confidence I have in their data is far higher than I have in yours.
I want to use the facilities within the product that you offer but there is absolutely NO POINT in using them if I have to go in and do major changes to the searches and indeed they should not even be offered if they do not work.
As for testing, well I can only assume that you felt that the comments returned by the Alpha and Beta testers were incorrect and therefore they were ignored.I cannot possibly believe that a release with the number of changes involved did not have a proper and serious Change Plan implemented otherwise you would not be getting such a large number of complaints.
By NOT keeping your customers informed of the various issues affecting the product and what you are doing to resolve them, you are very quickly alienating the people you need to keep the product viable.
As a rule I recommand searches that are broader so you'll be able to find information from more resources.
Not all documents has all the information on a person, and sometimes it is not correct (either in the documents or in your research).
I am sorry that you're not happy with the data that we have, and if you feel that you don't want to use our site anymore, please write to email@example.com and ask for me. I will try and see if I can help.
It may not be your remit to comment on the other areas that I have raised in my notes that are causing me to contemplate moving. I would hope that these are being passed on though to the relevant people responsible for Customer Satisfaction and may instigate some sort of response from them, but I will not hold my breath for that to occur.
Your comments about the validity of the data that is received is of course very valid, but I have been doing this now for a number of years and my verification processes ensure multiple sources are checked to help ensure validity. What is not helpful though, is using a facility that is expensive and does not give valid results.
Thank you for your help and only time will tell if I stay using MyHeritage.