After reading some of the postings it appears Arbel Z. actually replies so let me tell you my problems with FTB:
If I add a person the only information that is actually saved is the person's name
If I merge the only information that is actually saved is the person's name
FTB seems to know the merge did not work because the Smart Match icon is still there
I can add all the person's info on the web site and after I sync it does appear in FTB, however, I accidently added a person to the wrong family and when I realized that in FTB I used the Replace Parents to move them and all the information disappeared except for the name
Notes does not work at all. I believe thiis started with 7005
I assumed that I had lost all of my notes that I added earlier but when I produce a report they are still there, I just can't see or edit them in FTB
I can add the date and place of a marriage and it is saved
I can add a photo and it is saved
Because I am afraid to do anything to my tree for fear it destroys the tree completely I have done nothing to my tree since Version 7 except trying to identify problems.
It was suggested that I had a problem with Language, but both my Primary and Secondary language is English (US). I also tried English (UK) but that made no difference
I just want to go back to Version 6 so that I can get back working on my tree.
I have exactly the same problem and did not do any additions since I have installed V7. It is a pity to disppoint the members of my site where the largest collection in RSA of the family I am researching is located.
Hi I downloaded the free family tree builder to my computer, but when I go to open it, it will not open, can someone tell me what I am doing wrong please, does it only open when I come into myheritage, or can I just open it, while not connected to the internet.
I am using the last version of v6, and there is no problem with it unlike V7. I'm in Australia, so that is not a problem. I have V6 installed on a laptop with a dedicated HDD and a memory stick for backup. I have installed V7 on PC, but have not checked it out yet. I don't "sink" to the online tree as I have my own website so therefore I DON'T NEED to publish to online version, besides I'm using the free version and have 12 different trees ranging from about 200 people to 3500. I am only using FTB as my database, because I generate my GEDCOM file into a format to upload to my website. It appears you may have a problem with your computer.
I enter information on people and when I click "OK" it disappears! The name stays but I lose the dates and places and any notes I entered on that person. Why is it doing that? I upgraded to the new version and the program has been doing it quite a bit since then.
Daniel D. has assured me that "almost every member that complained eventually got his information back" but it is apparently necessary for the support team to work one-on-one with each complaint. So please email your issue to email@example.com.
Please post to this thread in the forum when you get this sorted out and you have your information back.
yes, I lose the notes also. I can try several different times and when I click ok just the name stays and no information. So I have to write down notes on people and set them aside so I can go back when then this gets fixed and put it in later. It is all the time now. Like every day. You also?
Yes, all the time, but I did find out something that makes me a little happier and that is although notes I added before the upgrade do not appear they are still there. I found that out by doing a custom report showing notes.
I have just stopped working on my tree completely until it all gets fixed.
I'd love to be able to delete some names but theres no option to delete I went wrong 161 names in to 182 couldn't work out how to delete that section so closed without saving and went back to 72 names will have to start from there again someday
When you download and install Family Tree Builder for the first time, you will be asked to register the program.
If you already have an account at MyHeritage.com, you can use your registered MyHeritage.com email address and password to log in. This will allow you to publish your family tree to family sites you’ve already created on MyHeritage.com.
Also, if you are a Premium or PremiumPlus customer, registering Family Tree Builder with your MyHeritage registered email will allow you immediate access to the Premium features in Family Tree Builder, such as SmartMatch Merge and SmartResearch.
So what happens if you already have an account at MyHeritage.com, but you registered Family Tree Builder with a different email address by mistake?
Simply go to Publishing > My Sites. Here you can use the “Log in as a different member” link to enter a different email address and password or just change your password.
“Log in as a different member” can also be found in the Publishing > Publishing settings menu in Family Tree Builder.